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Walter C Cranston & Son

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(218 Reviews)
90
Write a Review

Score Details

5 stars
92%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 hour towing.



In 1947, Walter C. Cranston Jr. came back from WWII, and with his dad started Walter C. Cranston and Son, Inc. Located at 321 West Boylston Street, Worcester, MA repairing vehicles for the local community. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(508) 835-3720
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
205 W Boylston St A West Boylston, MA 01583
Get Directions
Walter C Cranston & Son's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(218 Reviews)
Write a Review
Recent Reviews
CW
CAROLYN W.
Nissan Rogue SV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Friendly and efficient
The staff is great and they always do good work.
DS
DAVE S.
West Boylston, MA
Toyota RAV4 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Excellent service
Have been a loyal customer to Cranston’s for 30+ years!
They are very honest and always do quality work!
Highly recommend!!
AB
ANDREW B.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Classic truck
Top notch, precise, quality and honest people. Been fixing a classic truck and Steve and company have been amazing to get it squared away.
RV
RICHARD V.
Chevrolet Camaro Z28
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2025
verified customerVerified Customer
7
car was towed to this company.
Car was towed there after breaking down.
BJ
gravatar
Black J.
Leominster, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2025
0
No stars
I just saw CW Cranston‘s towing a beautiful car and I had to follow that tow truck just to tell that owner of that car that they’re absolutely crazy for letting this company tow their car because I had a black Volkswagen Jetta that was towed and it fell off their tow truck And they simply told me to go F myself they weren’t responsible for it. Unbelievable people don’t ever ever have your car towed by them people ever again.
GC
GERALD C.
Chevrolet Silverado 3500 HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Tow
Service was timely and very efficient.
JM
jOE M.
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Service
Personnel were accommodating,, expedient, friendly and professional.
JS
JOESEPH S.
Holden, MA
Jeep Patriot Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Best mechanic shop in Worcester County!
Great service. Professional. Extremely fair. They once repaired our car for $60 after a dealer's service department quoted us $2,500.
DC
DEBBIE C.
West Boylston, MA
Ford Focus SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Five stars
Cranstons always friendly, well knowledge able & quick find & to fix the problem
MF
MORGAN F.
Subaru Legacy 2.5i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
7
Great Tow Driver - Great experience
Kindest and most helpful tow technician ensured I got out of my car onto the road and in his vehicle safely - he was very kind and personable. I felt very safe alone as a young woman. The auto repair shop felt just as safe as well. Lots of towns people in and out lots of familiar faces. I felt very safe.
MB
gravatar
Manny B.
Worcester, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2025
0
Scammers
They tried to pull the auto parts scam on me.
I told them exactly the issue , knew exactly the part needed , knew the cost of the part and its availability.
They tried charging me for three hours of labor to take apart the steering column.
Here is the thing. They didn't do any of that. I have the pics.
They tried telling me they had to buy a whole column from a junkyard for 600 bucks.
That it would take months to get the part since it was on back order and even still it was expensive.
I can buy the cylinder and two new blades for 150 and have it over nighted for free on Amazon.
So I paid them the 250 to get away from them and get my car out of their hands , called a tow truck , and waited till it was picked up and sent to a place that won't try to scam me.
Debating filing a small claims against them to deter them from trying to do this again.
The way they tried repeatedly to tell me fairy tales was impressive but super easy to see through.
Sure guys. You put the whole thing back together , including the bad cylinder , made the safety screws pristine , and reset the airbag light. Totally believable.
DS
DAVE S.
West Boylston, MA
Toyota Camry LE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Great service and always very timely
Jeff and Steve as well as all of the employees at Cranston’s always do a wonderful job!! I have recommended them to many people!!
JW
JOHN W.
Sterling, MA
Chevrolet Silverado 1500 RST
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great service and repairs
Have been bringing my vehicles here for several years. Very friendly service people Also the repairs, diagnosis is accurate at a fair price. I know I can trust what they say and do.
IM
IRIS M.
Worcester, MA
Toyota Camry LE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Excellent
Great service
DS
DAVE S.
West Boylston, MA
Toyota Camry LE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Cranston’s service
I have been going to Cranston’s for our car service for 35 years!
Jeff and his team are always very thorough and do a wonderful job!
I trust them completely!!
Displaying Review 1 - 15 of 218 in total
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