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Veteran Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(115 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

Veteran Automotive is an independent automotive repair shop owned and operated by Werner Simpson.

Why the name "Veteran" Automotive???

According to definition, vet·er·an (n) meaning:

1. a person who has had long experience in a particular field.
Werner Simpson has been an Auto technician since 1996 and specializes in electrical
Veteran Automotive is an independent automotive repair shop owned and operated by Werner Simpson.

Why the name "Veteran" Automotive???

According to definition, vet·er·an (n) meaning:

1. a person who has had long experience in a particular field.
Werner Simpson has been an Auto technician since 1996 and specializes in electrical diagnostics and repairs. Although, he is trained in all aspects of automotive diagnostics and repair as well as aftermarket accessory installation.

Werner is GM trained and ASE Certified.

...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(716) 873-3000

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3685 Delaware Ave Tonawanda, NY 14217
Veteran Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(115 Reviews)

DH
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DJ H.
Buffalo, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2021
STAY AWAY!!!
Upon purchasing a Groupon to Veterans Automotive, I decided to stop by for an oil change and a State inspection on one of our vehicles.

Time:
They stated that they couldn't help me unless I dropped off my vehicle for the day, and which could be picked up at the end they close, which is 5 pm. On the day of pickup, I was informed that the vehicle would be ready by 5:30 pm. No biggie.

Cost and Service:
I had replaced both front wiper blades prior to the inspection, as I knew it was necessary to pass the inspection. They called me and stated that they "took the liberty to change the rear wiper" at a cost of $19.95, as it was necessary to pass the state inspection. Upon verifying with the NYS DMV website, I told them that this was not needed to pass the inspection. They then stated that "even though I was correct in theory, they needed to do so". They also "allegedly" changed a left marker bulb which wasnt out, as I have a habit of checking all of this prior to an inspection. Unfortunately, I will have to take pictures of the vehicle in the future as proof, so I didnt argue this replacement. This bulb (parts plus labor) costed me an additional $32+. There is also a 4% fee for using a credit card. I ended up paying a total of $81.12 for the State Inspection alone ($21 plus parts I didnt need). I had just come here from my job, I was tired, and decided to just pay it as there was no getting away from paying this sleazy business. I am never coming back again and will also inform others not to. You are better off going to another mechanic, even if it means going to those notorious name brand franchises. STAY AWAY!!!
Not Recommended

KB
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KEVIN B.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
pretty much rebuilt my engine
Had a check engine light come on. Was told my timing belt was not working properly. Veterans pretty much had to rebuild my engine. Great job and now it runs great. Have used them at other times and was very pleased.
I am very sad they are gone.
Recommended

MH
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Milt H.
Cadillac Allante
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
1993 Cadillac
veterans was recommended by two people in the car business. They were very accommodating and thorough. Because my car is 27 years old, parts were a problem. Between Vern and myself on the internet, the parts were obtained and installed. It made a big difference in the car.
Recommended

FR
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Frank R.
Tonawanda, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Highly recommend Veteran Automotive Repair for any services you would need.
Great service fixed the problem every time I been there. Would definitely recommend to friends & family.
Recommended

LN
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Laurel N.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Always a good experience
Veteran Auto is my go to shop in Ken-Ton. Vern is a pleasure to do business with, and the work is always done well.
Recommended

JP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Auto repair
Very professional, excellent work, not pushy. Will return
Recommended

AP
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AARON P.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Knows their stuff and are fair and economical
They are great.
Recommended

DC
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DENIS C.
Tonawanda, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
A learning
Always a learning and grateful...did take the time not only to help me understand what I needed and future potential challenges of repairs, that is not a learning but helps me to prepare for the future. Will followup ASAP for sure. Thankful
Recommended

Verified Customer
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
verified customerVerified Customer
Great staff and service
Trustworthy business that provides excellent service for your vehicle at a fair price!
Recommended

VM
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VINCENT M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Top notch
Always great service at Veteran Automotive.
You can trust them.
Recommended

BT
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BRUCE T.
Buffalo, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2020
verified customerVerified Customer
Very good service
The service was friendly and timely.
Recommended

CS
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CATHY S.
Tn Of Tona, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Very friendly,great honest mechanics.
This garage is great. The owner and the staff how wonderful to work with. They are honest I never overcharge you. They are all very friendly and very helpful.
Recommended

MD
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Monique D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2020
verified customerVerified Customer
Fast Service
I did not have an appointment and really needed my car tended to. I left my car and several hours later it was fixed and ready. The cost was considerably less than what I was expecting. I love going to a automotive shop and feeling like I haven’t been taken advantage of. I would definitely recommend them.
Recommended

DP
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David P.
Buffalo, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2020
verified customerVerified Customer
Excellent service
Work was done on the day promised. Explanation and details of service were in layman’s terms and easy to understand. The unforeseen problem of needing a tie rod kept the car there overnight because alignment had be done the next day .
Recommended

LN
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Laurel N.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Great Service, Great People
Veteran Automotive is my go to auto shop. These guys are honest and hardworking. I’ve had struts replaced here, brakes done, oil changed—I am always satisfied with my service and always have a great vibe from the technicians. 100% would recommend to friends and family, or even a stranger on the street.
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