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Valu Muffler Brake Auto Center

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(69 Reviews)
63
Write a Review
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Score Details

5 stars
72%
4 stars
14%
3 stars
2%
2 stars
<1%
1 star
10%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
63
Net Promoter Score ®

Business Details

About

Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(716) 837-5280
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2603 Main St Buffalo, NY 14214
Get Directions
Valu Muffler Brake Auto Center's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(69 Reviews)
Write a Review
Recent Reviews
CC
charles c.
Buffalo, NY
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2025
verified customerVerified Customer
10
Great work!
Jose was a great help. Got me in quickly and work was done expeditiously.
LT
LATISHA T.
Buffalo, NY
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2025
verified customerVerified Customer
10
The service, honesty and affordability is worth it
Great service , honesty , effective’s and efficiency so glad that I was recommended to them
AS
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ASYA S.
Buffalo, NY
Cadillac SRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
10
Rich was very helpful
Came in with what felt like the end fimor my truck, and not only did they fix my truck but they saved me a lot if money! As a woman who knows nothing about repairs or repair costs, I was worried! Rich was reassuring and personable! The men working on my truck were also friendly and helpful! Will definitely recommend to others!
Verified Customer
Buffalo, NY
Chevrolet Impala
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2025
verified customerVerified Customer
0
Service
They are terrible liars , very unprofessional!!! Everytime I called it was a run around bout my car. One person tell me this , then another person tells me something else! Took a month for my car to be done ! Also lied about they had my car and never picked it up !!! I wouldn’t recommend them at all …. Try to raised my price up and wondering why were they in my trunk .
Team At V. from Valu Muffler Brake Auto Center responded on 09/03/2025 09:36 AM

ECM MODULE IS ON SHORT SUPPLY FOR YOUR PARTICULAR VEHICLE AND WE HAVE INFORMED YOU ON THE TIME FRAME FOR YOU REPAIR . DUE TOO THE AMOUNT OF EXPOSED WIRES,CORRESION AND NATIONWIDE SHORTAGE OF ECM MODULES YOUR VEHICLE TIMEFRAME WAS INFORMED,EXPLAINED AND APPROVED. TO PROPERLY DIAGNOSE ELECTRICAL ISSUES FOR YOUR VEHICLE A FULL VISUAL AND COMPLETE TESTING OF ALL  WIRES AND ELECTRICAL COMPONENTS MUST BE CHECK THROUGH OUT THE ENTIRE VEHICLE INCLUDING THE WIRING HARNESS IN THE TRUNK.

JS
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JEROME S.
Buffalo, NY
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2025
verified customerVerified Customer
10
All way there to help and quick
I always bring every car I owned in for service and always do a good job
Verified Customer
Buffalo, NY
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2025
verified customerVerified Customer
10
Vehicle diagnostic
Workers are great at finding the problem and solving it quick.
JR
JOSE R.
Buffalo, NY
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Excellent and fast
Been coming here for years for my inspections they are my go too when it comes too my car I wouldn't trust my car anywhere else.
JW
JOYCE W.
Buffalo, NY
Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2025
verified customerVerified Customer
5
Manager
Very pleasant and take the time to explain
RM
RABIA M.
Buffalo, NY
Subaru WRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
verified customerVerified Customer
10
VALU
Auto Center
Verified Customer
Buffalo, NY
Honda Civic Cpe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2025
verified customerVerified Customer
0
DISAPPOINTED!
Terrible service miscommunication . 2 different people telling me two different things I bring it there for a battery issue they fixed 5 other things but the battery
Team At V. from Valu Muffler Brake Auto Center responded on 07/30/2025 11:20 AM

YOUR VEHICLE HAS A VARIETY OF FAULTS AND ELECTRIC ISSUES THAT WAS NOT RELATED TOO THE BATTERY . WE WILL ALWAYS MAKE SURE OUR CUSTOMERS GET A FULL DIAGNOSTIC  ON THEIR VEHICLE AND PROVIDE A COMPLETE REPAIR .

Verified Customer
Boston, NY
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Great job from the staff. Extremely professional.
Great service, Excellent staff. Rich the manager and Hose did a great job
RW
RODNEY W.
Buffalo, NY
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Services we as quick
Car was gix in a timely matter good job
Verified Customer
Buffalo, NY
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
8
Good job
Thank you
It’s working for now
AM
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Alexandria M.
Buffalo, NY
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
10
Lifesaver
This place was a lifesaver, literally. I went in for a brake inspection after having visited a previous place that tried to urgent scare me into services. Thankfully I found Valu Muffler instead. They were patient and kind while actually explaining the reasons behind what needed to be done and why, without trying to pressure me into services I didn’t need immediately. They even showed me the brake pad, rotor and my stuck caliper. I would recommend bringing your vehicle here to anyone as they really create a comfortable environment while providing quality services.
CC
charles c.
Buffalo, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Great service!
Jose did a great job helping me out. Prompt and professional service.
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