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Tire 10

Inspection 6

Repair 5

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University Tire 4

Recent Reviews

Chris H.

Ruckersville, VA

06/25/2024

Incompetent employees who lie

I left a review for university tire and auto last week. I have some more issues with trust and lies from numerous staff at this location. To begin again. I originally bought my car to university tire and auto in ruckersville for a tire rotation and balance as well as a state inspection sticker. They called me around noon to state that the car needed new brakes and rotors. I told them to put a rejection sticker on it and I would be by later to pick up the car. A couple of hours later they called back to state the lugs and tread bolts were stretch and needed replacing. I asked them how this happened since they were the last ones to take the tires off and was told that driving at 70mph then slowing down would cause this problem. Note: Last year at University Tire Ruckersville the same thing happen. i have never in my 40 plus years of driving ever experience anything like this before. Went to pay for the repair of the bolts and lug nuts plus the inspection sticker and was told it would be 170. My jaw dropped and questioned the practice in the back. They either over torque them last year or cross threaded them. I told them I didn't appreciate being lied to about the bolt expanding and contracting to speed. Complete lie. The other manager Cory stated I have my car service 1000 miles ago with an oil change and differential Fluid at Valvoline. He was correct. He told me my tires were rotated and balance there since it was complimentary with the oil change. I told him absolutely not. I would have payed an extra 30 to 40 for that service and would have been asked to exit my car for this to happen. He also stated they would need to take my tires off to perform the differential change. Another lie. He even went so far to tell me he called them to verify this. Another lie. I talked to corporate who assured me this was not the case at any of there stations. Cory called me a liar. I told them to call Greene county sheriff department to have them come to hear how they are stealing money from their customers. University Tire did take the labor off the bill. Paid the bill and told them I would never come back ever. When I got home I noticed that the mark I place on driver side front wheel was in the same location. Front tire was not rotated. Called University tire again to ask for an explanation and was told by Cory that they may not have rotated them in fear of more damage to the bolts and lugs. I told Cory he should have told me that when I picked up my car. He went back to talk with the "mechanic" who assured Cory the tire were rotated and balanced. Liar. The only ray of sun was Onnie who I believe is the district manager. Very professional and took everything off the bill except the inspection which I told him I would pay. When I took my car to another shop there were 22mm lugs on two 19mm studs. The two they replaced. Three lugs were also stripped. JSMH. Couldn't believe the incompetence of University Tire Ruckersville. The shop that did the repair Hensley Auto did a wonderful job and excellent work to repair the damage that was done. It's amazing to be that University Tire just didn't eat ten dollars to satisfy a customer. I did give the bill to Onnie and he stated he would need to talk with corporate about it. Once again a shining light for such a dark deceitful place. He stated they would not pay for the fixes. It didn't surprise me. Onnie was courteous polite and valued by me. Wish University Tire had more employees like him. I wish the best for him being in an arena of crooks and so called "mecha
nics". Times must be tough to steal from hard working Americans

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