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University Tire and Auto Center - Forest Lakes

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(34 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-100
Net Promoter Score ®

Business Details

About

Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of competitively priced tires from the industry’s leading brands, like MICHELIN®, BFGoodrich®, and Uniroyal®. Our ASE-certified technicians are trained to accurately diagnose and repair automotive issues while providing you with honest customer service. Our auto technicians fix automotive issues right the first time. Come into any University Tire & Auto Center location for a quote on an automotive repair service or schedule your next appointment online with your service experts today. ...more

Categories
Tire Sales and Repair, Auto Maintenance, Firestone Repair Shop
Contact
(434) 964-9002

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1792 Airport Road Charlottesville, VA 22911
University Tire and Auto Center - Forest Lakes' Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(34 Reviews)

PH
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Paul H.
Madison, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2022
0
Poor communication, questionable work
2 weeks to fix A/C. took in for A/C not working, estimate started that the compressor was bad, a unit they had installed 4 yrs ago, they replaced unit and A/C still not working so must need more parts??? So ok'd next fix, more parts still not working, they can't figure out why because it all this new parts. And after playing with it starts working, pick up truck, next day A/C not working, take back, after several days they figure out that there's a bad pin in a connector. $1700 dollars later have A/C after replacing a$2,00 part, questioned service manager why was I paying for all this stuff when the whole Problem seams tobe a $2 part. NO results. The mechanics at Ruckersville don't know what there doing,, and I had to keep calling them for updates, and they promised somebody would call back nut never did. Have used University for several yrs , no longer. I'll take the wait for service at a good shop in the future.

DK
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drey k.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2018
Incompitent and compromise safety to make a quick buck
I would not trust them with my car. After failing me on state inspection for allegedly worn out breaks (3mm left), they replaced my break pads and rotors. They stamped an inspection sticker on my window once they were done. I checked the parking break immediately after leaving the parking lot and it wasn't working at all. I rescheduled to return on the following business day and left my car there. Meanwhile, I crawled under the car to see what they've done with the breaks and saw that they had no idea what they were doing. They unbolted a bolt on the drive shaft, which had nothing to do with breaks, and rounded the caliper bolt. I'm very weary of these incompetent people touching my breaks. I will have to double-check their work to ensure my car is safe - after them performing a safety inspection.
Not Recommended

AM
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Alison M.
Charlottesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Services review
Excellent service
Recommended

AC
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Ashley C.
Stanardsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Awesome service!
I have been bringing my vehicles to university Tire Auto Center for many years and they have always done an amazing job. Cody always goes above and beyond every time I’ve come into the shop. I highly recommend asking for him when you need something as he will do anything he can to make sure your visit goes smooth . Great place, great guys!
Recommended

WR
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William R.
Charlottesville, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2015
Not quite
Did some checking before reprogramming my TPMS locations. Tire rotation was partially crossed so I'm making this four stars.
Recommended

WR
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William R.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2015
Ignored
Had been a happy customer until today. My request to alter tire rotation pattern to X was acknowledged and ignored. They did front to back instead which had been done the previous time. I know this by marks I have on the rims. It would have been simple to satisfy my request.
Not Recommended

MW
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MICHAEL W.
Charlottesville, VA
Mazda 3
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2014
verified customerVerified Customer
1 great technician
The tech working on my vehicle was excellent. Provided me with education as well about my tires and wear, and about my car in general. Dont know his name, but he was great.
Another tech there however, was not professional atall. I watched him urinate behind the building, then grabbed the container for used oil from the tech working on my car before it had finished draining. Oil went onto their floor. It was kind of ridiculous to watch; reminded me of middle school.
I would happily go back, but if that tech was assigned to work on my car, I'd tell the service manager to wait for someone else to be free.
Not Recommended

JH
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JOHN H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2014
verified customerVerified Customer
As good as the best.
~20 of excellent service...
Recommended

ML
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MONAE L.
Charlottesville, VA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2014
verified customerVerified Customer
Fast and friendly
Nice people fast and friendly
Recommended

JP
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JOHN P.
Palmyra, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2014
verified customerVerified Customer
great people
Bill and Aaron did a great job helping get tires on my wifes car. I can't thank everyone enough for the great service I was provided.
Recommended

WR
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WARREN R.
Ruckersville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2014
verified customerVerified Customer
Outstanding service....as usual.
Fine staff. I felt welcome and was fully informed at all times. I left feeling confident that my vehicle had been well serviced.
Recommended

RH
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ROBERT H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2014
verified customerVerified Customer
Eager to help
I was on my way to work when a nail threw its self under my tire in an attempt to make me late. I pulled into University Auto as my tire was going flat. They had me in and out in no time at all (and I was on time for my shift). I did not intend to go to University Tire, but I do intend to go back.
Recommended

JB
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JON B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2014
verified customerVerified Customer
Great customer service
Took my car in for an oil change. Not only was my oil changed, but the mechanics saw that my air filters were in need of changing and did so. I always feel like the guys at University Auto are looking out for me.
Recommended

ML
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MEREDITH L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2014
verified customerVerified Customer
My review
Bill Fekhisey's Professionalism and standards of quality
Recommended

JF
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JENNIFER F.
MINI Cooper
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2014
verified customerVerified Customer
Terrific service
The personnel there are very professional, explain everything they are doing and don't push you into services you may not need. Thank you.
Recommended

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