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University Car Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)
95
Write a Review
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Score Details

5 stars
92%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

We put the CARE into REPAIR at University Car Care. Since we opened in 2006, we’ve been a trusted source for automotive repairs for drivers across the area. The shop is conveniently located near ODU. We service all of Norfolk, VA, Virginia Beach, VA and Portsmouth, VA. Visit us at 4900B Hampton Blvd in Norfolk, VA. We’re open We put the CARE into REPAIR at University Car Care. Since we opened in 2006, we’ve been a trusted source for automotive repairs for drivers across the area. The shop is conveniently located near ODU. We service all of Norfolk, VA, Virginia Beach, VA and Portsmouth, VA. Visit us at 4900B Hampton Blvd in Norfolk, VA. We’re open Monday-Friday from 7:30 a.m.-6:00 p.m.

If you need an auto repair shop in Norfolk, VA, look no further than University Car Care. No matter what the job is, we have the experience and tools to fix the problem. Contact us today to schedule an appointment. ...more

Categories
Oil Change, Auto Repair, Towing Service
Contact
(757) 423-1323
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4900b Hampton Blvd Norfolk, VA 23508-1826
Get Directions
University Car Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)
Write a Review
Recent Reviews
MS
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Matt S.
Norfolk, VA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Excellent team.
Always great work
BT
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Bill T.
Norfolk, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Great Service
Needed two new tires and an inspection for my daughter's car. They also fixed a power steering hose that had a leak that wasn't found until that morning. Even as busy as they always are, they were careful and made sure that everything was right and that the car was safe for my daughter to drive back to college. James and Mike are always straight forward and never try to upsell a service or product.
VF
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Vicki F.
Norfolk, VA
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Great Service
I had issues with a clicking noise on my tire. I had taken my car to several other automotive businesses and they stated there was nothing found. Your mechanics were able to find the issue and fixed it. I appreciate the customer care service and honesty with not over charging.
NO
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Neil O.
Norfolk, VA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Flat tire
No one wants to visit the auto mechanic because that means some part of your car has failed and there is some degree of inconvenience. But we are very fortunate to have University Car Care available to us. A flat tire this time was repaired and the car available to us within 2 hours. Thanks guys!
PU
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Patricia U.
Norfolk, VA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Accommodating
I'm a fairly new repeat customer at University Car Care but the biggest draw for me is how willing they are to accommodate my schedule when I bring my vehicle in for servicing. I'm a "waiter", meaning I don't like to inconvenience anyone in needing a ride to/from University when taking my vehicle in. Each time I've made my appointment, when getting my vehicle in early, I was able to "wait" for services to be done when it's only routine oil change, etc.. These guys are great, super friendly, knowledgeable and I highly recommend them.
HH
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Heather H.
Norfolk, VA
Chevrolet Tahoe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2025
verified customerVerified Customer
10
Always well taken care of.
University Car Care has always taken good care of us and provided quick service for a reasonable price.
Verified Customer
Norfolk, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Dash Alert
We are lucky to have a local car service center that is run by professionals that are willing to help with any car care needs or concerns.
LC
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Lauren C.
Norfolk, VA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Found My New Mechanic & I'm So Happy!!
I've been in the market for a new mechanic for a while now, and University Care Care came highly recommended- plus, they're basically ON ODU's campus, which is super convenient for me as an employee here. (What if- hear me out: could y'all get a golf cart to shuttle ODU employees to their offices? I'd tip for that!) Even greater, they offer an ODU discount!! I cannot recommend them enough- everyone I encountered was friendly, informative, and willing to work with me to provide the best possible service- special shoutout to Dalton! Will definitely be back and bringing as many colleagues with me as possible.
GT
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George T.
Norfolk, VA
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
8
great service
honest
DS
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Dana S.
Virginia Beach, VA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great to have so close to ODU
Great service, made an appointment for inspection and other services. Process was easy to drop off, was notified when done and was texted a detailed assessment of my car.
Verified Customer
Norfolk, VA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Great service and organization!
Now that I know that an appointment is necessary for a state inspection, I appreciate the scheduling and reminder app and the good, as-promised service I got at UCC. They are always reliable and fair, in my opinion.
Verified Customer
Virginia Beach, VA
Nissan Rogue
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2025
verified customerVerified Customer
5
Blower motor repair
Never a good sign when a first time customer like myself sees a sign that says “we are under staffed”. But I guess that is better than not knowing. The work took too long to complete and the parts were too expensive. I priced the parts at advanced auto care and I could have supplied the parts for at least $125 less than what I was charged. The location is a bit to inconvenient for me.
MR
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Muhammad R.
Norfolk, VA
Honda Civic Cpe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2025
verified customerVerified Customer
2
Expensive service
Just throwing off the mud guard, I had to pay 33$. That's too much.
HD
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Hermie D.
Norfolk, VA
Mitsubishi Lancer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Quick and responsive
Fixed all of my issues. Fast and reliable.
KR
Kye R.
Norfolk, VA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Kye said there was clear communication, they seemed to be very kind with all of her questions.
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