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Universal Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,510 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our customers the best, because we emply the best - our technicians are ASE Certified. We also ensure that all of the parts we use are superior quality, to ensure your satisfaction as a customer. Investing back in the business to provide the latest tools, equipment, and training helps us provide the best service and quality to our customers. ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(407) 345-4860

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5989 Turkey Lake Rd Orlando, FL 32819-4201
Universal Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,510 Reviews)

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Honest
They're honest and knowledgeable. They have done quick, small repairs for free after looking at my SUV, instead of charging an arm & a leg. I've been going to them since moving to Orlando six years ago.

JG
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JOHN G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Universal Still My Favorite 7 years running
Universal continues to be my go-to car repair place after Seven years. Since moving here in 2017. My son and his family too. Honest, competent, customer oriented repair and maintenance. They stand behind their work. Zero complaints here!

MG
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MARISA G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Only gotten better over the years!!
I have a 2001 Nissan Xterra with almost 210,000 miles on it. It is starting to show and sound its age and Hector knows a great deal about cars and will come out to your car and take a look himself, which I really appreciate. The techs there are all real pros and I appreciate all of them too! Universal Service Center has a loyal, long-term, local customer base with all kinds of vehicles being serviced - new, old, classic, foreign, domestic, etc.. Whatever the job, big or small, oil change, tires, A/C, major engine work, I've had it done here. Usually, they work hard to get it back to me the same day, even if it's a big job, because I have no other car for work and no one else to depend on. When I needed to leave the car they did their best to get me a loaner! I'm especially grateful that since I live and work locally they've gone out of their way to pick me up or drop me off when necessary! Once they came and changed a dead battery for me. And more recently, with my car getting so old they've driven my car to diagnose issues. I never got this outstanding service from other mechanics or chains in the area or trusted them either. I never get taken advantage of here and on the rare occasion I had to bring the car back once or twice it was of course done free of charge. This kind of customer service and more is why I've stuck with the team at Universal for almost five years now. Most importantly, they continue to keep my car running well, which is the best proof that they are worth every penny and worth sticking with and I highly recommend going there first. You won't be disappointed!

CD
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CHUCK D.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Leaking radiator
I am a repeat customer to Universal Service Center - over 15 years. They ALWAYS provide timely, quality, helpful and EXPERT service - for all of my vehicles.

AG
ADAN G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Best shop in Orlando
Marco and Universal always provide good advice and value. Best shop in Orlando.

AH
ALPER H.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Everything was perfect from begining to end
They were very kindly , fast and excelent

SR
SEREEN R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Amazing!
Everyone’s absolutely amazing. I’ve referred everyone. I know over there.

Verified Customer
Chillicothe, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Efficient and friendly service.
The team here is very efficient and knowledgeable with their work. They always do a good job and ensure that the customer is kept in the loop throughout the repair process.

DH
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DAVID H.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Excellent service
Hector , Marco, Eric, were outstanding in helping me to resolve a problem with my Master Light , and traction ABS system, and sensor. Have been coming here for over 25 years , Reuben has done a good job of hiring knowledgeable technicians

MH
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MARIANNE H.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Universal Service
Marco at Universal Service is excellent He finds the problem right away. He’s quick and honest. Everyone at Universal Service is great, friendly and courteous. I’ve been going there for almost 30 years and wouldn’t go anywhere else.

KR
KYLE R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Very helpful
I had an unexpected issue and was very happy that the issue was resolved far quicker than I expected. The people were also very nice and welcoming.

BR
BOOTS R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Always dependable
The men have been working on my car for atleast 10 years. They do great work. And even though I have a rust bucket, they treat me and my car like I'm no less than luxury.

BT
Barbara T.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
Category: Service
Barbara said she has been using the business often. She added the business always has good service, especially customer service, Hector is always pleasant and helpful. She said Hector is extremely nice and knowledgeable, and goes beyond.
Recommended

OW
ORPHIA W.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Honesty
I feel a sense of honesty at this repair shop and the work is very good I have already recommended my daughter and she will be bringing her BMW there , she’s very happy with the price just a little bit above what BMW charged her for diagnostic

Verified Customer
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Awesome Service!!
Hector is honest and respectable. He does his best to provide fast, reliable service with a pleasant attitude. Josh is respectful and helpful, as well. They are a trustworthy team that you can count on. I drive 20 minutes to get there when I need work on my car. So worth it!
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