Business Solutions
SureCritic / Car Maintenance / Ultimate Automotive Group
business image

Ultimate Automotive Group

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Locally owned and operated in Winchester. We are a Premier Provider of Quality Automobile Sales and Service. Locally owned and operated in Winchester. We are a Premier Provider of Quality Automobile Sales and Service.

Categories
Car Maintenance, Repair Shop, European Auto Repair
Contact
(540) 868-1300
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
9:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
185 Commonwealth Ct Winchester, VA 22602-5322
Get Directions
Ultimate Automotive Group's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)
Write a Review
Recent Reviews
MF
gravatar
martin f.
Stephens City, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2023
0
State Inspection
Do not go to Ultimate Automotive, they are unprofessional and seem to have an us against them mentality towards their customers. Having gone to mostly big city dealerships for service, I am quite knowledgeable about some inspecting the vehicle prior to service. This is good business practice; it protects the business from undue claims of damaging the vehicle after service and the customer from unintended damage to vehicle while in businesses hands. I requested this at Ultimate and they looked at me like I was crazy and insulting their integrity. I was then treated to dirty looks and expressions of disdain the rest of the time I was there. I was in no way implying anything, but they chose to take it personal, and make me feel like a jerk. I will never take a vehicle there again period.
LT
Lowell T.
Winchester, VA
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2015
verified customerVerified Customer
Category: Service
Spoke with LaDonna. She said this business was very helpful.
Recommended
SG
gravatar
STEPHANIE G.
Winchester, VA
BMW 330Ci
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2015
verified customerVerified Customer
Convenient, prompt, reliable and friendly
I had $4,000 in repairs. Much needed maintence. I would have appreciated a car wash upon pickup. I know other dealers do that for as little as an oil change. So maybe it's sounds petty but it would be a nice business practice for extensive costs that are incurred. Makes the patron feel good to leave in a clean and now even safer vehichle. The mechanics do a great job. Been a customer for over 10 years.
Recommended
LB
Linda B.
Winchester, VA
BMW Z3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2015
verified customerVerified Customer
Category: Service
Linda said this business has good service and that the employees are honest, caring, and eager to please.
Recommended
MS
gravatar
MARTIN S.
Winchester, VA
Dodge Sprinter
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2015
verified customerVerified Customer
The great staff there
Good service as always and friendly staff. Very informative and a loan car if you want.
Recommended
JS
John S.
Front Royal, VA
BMW 335i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2015
verified customerVerified Customer
Category: Service
John said this business was the only business that would service his BMW. The employees were really friendly and kind.
Recommended
BP
gravatar
BILL P.
Winchester, VA
BMW 135i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2015
verified customerVerified Customer
First service for my BMW
This was the first time I have had work done on my BMW 135i at U.A.G. Everything went as planned, and I was treated in a highly professional manner.
Thanks.
Recommended
LG
Levi G.
Stephens City, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2015
verified customerVerified Customer
Category: Service
Levi said the business exceeded his expectations.
Recommended
SL
gravatar
SUSAN L.
Winchester, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2015
verified customerVerified Customer
Fast and Friendly Service
Dropped my car off to have the oil changed and they called 2 hours later saying it was ready. The people are very friendly to deal with.
Recommended
AA
Allen A.
Stephens City, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
verified customerVerified Customer
Category: Service
Allen said this business does a good job. They are polite, quick, and honest.
Recommended
DY
David Y.
Stephens City, VA
Mercedes-Benz 300E
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
verified customerVerified Customer
Category: Service
David said he has used the business for years and is satisfied with them. The mechanic was courteous and professional and did not find any problems that did not exist.
Recommended
JW
Jamie W.
Stephens City, VA
GMC Acadia
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2015
verified customerVerified Customer
Category: Service
Spoke with Amy. She said she was at the business for over an hour.
Recommended
EW
Ed W.
Stephens City, VA
Chrysler PT Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
verified customerVerified Customer
Category: Service
Ed said they treated him nicely. They did a good job and he came away happy. He said he knows Chris.
Recommended
AB
gravatar
ABEL B.
Winchester, VA
Porsche 911
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2015
verified customerVerified Customer
Detail
Poor detai job. Told carpets was shampooed but no evidence it was because ice cream stain still there and carpets were completely dry. Bugs on license plate. Car smelled bad when I got it back. Crumbs still present in seat cushions. Wheels and exhaust still dirty. Mike agreed poor job the day after but with that said UA has been great and Mike is great. The detail for me on that day was poor.
I would not recommend the detail service but the Auto service and customer service at UA is great.
Recommended
TS
gravatar
TOM S.
Linden, VA
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2015
verified customerVerified Customer
Awesome as always
UAG did exactly what they said they would do, when they said they would do it, and practically in the exact amount of time that they said they would do it. What's not to like about that kind of service? This is my 4th time here over they years, and it has always been the same! Congrats on a good business practice.
Recommended
Displaying Review 1 - 15 of 104 in total
Businesses Near You
Auto Care Clinic
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,322 Reviews)
Berryville Service Center, LLC
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(742 Reviews)
Advanced New and Used Tires
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(429 Reviews)
Skyline Service Center Inc
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(515 Reviews)
Kibler's Auto Care Clinic
81
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(161 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.