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Turner's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(648 Reviews)
90
Write a Review
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Score Details

5 stars
94%
4 stars
2%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Turner’s Auto Service, a friendly, family-owned auto repair shop, has proudly served Richmond and the surrounding areas since 2019. As an ASE and ASE-A/C certified general maintenance and repair shop, having all your automotive needs met under one roof does not get easier than this. Whether you need a routine service, such as an oil or Turner’s Auto Service, a friendly, family-owned auto repair shop, has proudly served Richmond and the surrounding areas since 2019. As an ASE and ASE-A/C certified general maintenance and repair shop, having all your automotive needs met under one roof does not get easier than this. Whether you need a routine service, such as an oil or filter change, having your winter and summer tires swapped, an alignment, your tires rotated, or your fluids topped off, or you are coming in for a repair service, such as having your brake pads or battery replaced, Turner’s Auto Service in Richmond has you covered. ...more

Categories
Car Maintenance, Auto Repair, Transmission Repair
Contact
(804) 658-1422
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3308 N Arthur Ashe Blvd Richmond, VA 23230
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Turner's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(648 Reviews)
Write a Review
Recent Reviews
HG
HOLLY G.
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Prompt, professional and priced well
It is everything you would want from an auto shop. Trust being the number one requirement. With a front person like Dave I always feel I am getting the best service possible.
TD
TONY D.
Ashland, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Trusting service
Best service
TD
TONY D.
Ashland, VA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Honest service
Great service in a timely manner you can trust
GC
GEORGIA C.
Richmond, VA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
9
vehicle inspection
same day service, courteous front desk person
Verified Customer
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Professional and reliable
Dave and his team are fantastic! Always responsive, professional and reliable. Any time our family has needed help with our vehicles, we have been welcomed by Dave and Turner's team to help us navigate the repair to get us back on the road. It's always a pleasure and we strongly recommend!
KP
KELLY P.
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Will never take my car anywhere else
I am so fortunate to have met Austin at Turners Auto, after speaking with him about my car I took it in and he was extremely thorough and vocalized everything to me so that i was able to understand it. I would highly recommend this shop to anyone. The owner has been amazing as well as Dave at the front desk. I'm truly blessed to have found a trustworthy place to take my vehicle. Thanks guys!!!
CH
CRYSTAL H.
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Inspection
They were professional friendly and fast. 10/10 will use them again.
CC
COBY C.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
8
Very proficient in understanding the problem
Great place, dropped my truck off unsure about a transmission problem, they diagnosed it and gave me a few options I could take within a few days.
KC
KEN C.
Ford Econoline Wagon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2025
verified customerVerified Customer
8
Good service for all my Fleet
Consistent good work
RE
ROBIN E.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Great service
David is always courteous and makes sure of a job well done
Verified Customer
Richmond, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Inspection
Great job and great customer service. Everything I needed. Thanks a bunch đź‘Ť
FB
gravatar
FRANK B.
Richmond, VA
Toyota Highlander
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2025
verified customerVerified Customer
8
New employee
Service was not up to the normal standards I had in the past. Found after I left and read my invoice, many small things were not done (vacuuming not done, levels may have not done, etc.). Sorry to have to write this, but with Dave’s guidance, he will improve.
KS
gravatar
KIERRA S.
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
professional
Very understanding an professional people
SC
SALLY C.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Exceptional place
Turner's installed 4 tires I bought on Tire Rack, then they aligned the car. Mr. Turner and his staff are very polite, knowledgeable, and accommodating. Will definitely go back.
DB
gravatar
D B.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2025
0
DO NOT TAKE YOUR VEHICLE HERE
They really do need to start giving people the ability to post negative Stars.
My Google review is the most comprehensive one, and it includes my reply to them. But basically this shop got so greedy that all they saw were dollar signs when they agreed and told me that I needed a new engine for my Volvo not knowing that they had never worked on a Volvo before that this was their very first Volvo.

After months and months of problems and replacing thousands of dollars with sensors because every time I would bring it into them they would run codes and say oh it's this sensor oh it's that sensor.

But guess what they replaced the engine and failed to adjust the timing replace the water pump replace the wiring and all the other things that were listed on the back of the receipt from the place that I purchased the engine from. The warranty paperwork went with the engine block which went to the shop when I asked for the receipt multiple times they told me they could not locate it. So when I finally got my copy and saw all of the items that they failed to do I wrote them a letter demanding some type of solution because my feeling is they should have never taken this job in the first place.

After they received a registered letter from me they then had the nerve to respond to my Google review saying that they tried to get in touch with me at the number that I listed. As of today June 1st 2025 I still get text to this day from the shop about services due on my vehicle. So they are just outright lying about that.

I had the vehicle assessed by another mechanic who I wish I had met before this all went down. He heard me talking about it at church and he at his own cost came got my vehicle assessed it wrote up everything that was wrong with it and his first statement to me was. I have never seen an installation job this terrible in his 17-year career. He said it was the worst thing he's ever seen he's got all kinds of problems. He said he bet all of those sensors that they made me pay to replace months after the engine never needed to be replaced he said that was just the fact that they never made sure the new engine could talk to the rest of the car basically.

So at this point I'm going to make sure as many people as I can find are aware of the type of business that this shop does. Whatever their reviews are that's fine the fact is they should have never taken the job because they had never worked on that type of vehicle. One of the delays they had told me was because they had to order a tool because they never worked on a Volvo this was when I found out.
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