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Towne Ford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,577 Reviews)
82
Write a Review

Score Details

5 stars
89%
4 stars
5%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
10
Total ReScores™
4.8
ReScore™ Average
82
Net Promoter Score ®

Business Details

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(716) 662-6500
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3535 Southwestern Blvd Orchard Park, NY 14127
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Towne Ford's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,577 Reviews)
Write a Review
Recent Reviews
Verified Customer
Buffalo, NY
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
New Tires, NYS Inspection, The Works
Everything was completed that was on the annual inspection list for my 2017 Escape. When I got home, I was pleasantly surprised at receiving a video in my email that was created by the service tech!! He videoed -- and talked about -- various points around my car! The video showed all of the items that were on "target" and one item that might need attention -- not today but sometime in the future. That was incredible! Many thanks for this extra special customer service!!
Ian W. from Towne Ford responded on 12/09/2024 09:34 AM

It’s great to hear that your annual inspection went off without a hitch! We aim to provide top-notch service, and it sounds like our tech went above and beyond with that video presentation—think of it as your car’s moment in the spotlight. We're happy to hear you appreciated the heads-up on future needs as well. After all, a little foresight can go a long way! Looking forward to continuing to keep your Escape in tip-top shape.

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