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Tom Dinsdale Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(457 Reviews)
68
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Score Details

5 stars
77%
4 stars
14%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
7
Total ReScores™
4.7
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

At Tom Dinsdale Hyundai, we strive to keep your car running at its highest level of performance and always strive to give you the best experience possible while your vehicle is being serviced. At Tom Dinsdale Hyundai, we strive to keep your car running at its highest level of performance and always strive to give you the best experience possible while your vehicle is being serviced.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(308) 382-4662
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3312 West Stolley Park Road Grand Island, NE 68803
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(457 Reviews)
Write a Review
Recent Reviews
CT
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Charles T.
North Platte, NE
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
prompt and helpful service
I was very satisfied with my service experience. I was greeted promptly by a helpful staff and the work was done in a timely fashion.
DF
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Dawn F.
Shelton, NE
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
disappointed
I want to sell my car just to get away from the mechanics and their job performance .
Diane V. from Tom Dinsdale Hyundai responded on 03/21/2022 07:02 AM

Dawn,
Thank you for feedback. I'm glad we talked and were able to come to a resolution for you. Let me know if there is anything else I can do for you. Customer service is our top priority.

RW
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Ross W.
Johnson Lake, NE
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional service
We are always greeted with friendly, helpful staff and receive exceptional service.
CG
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Carol G.
Marquette, NE
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Timely and helpful
The review title says a lot about the service department. Everyone is kind snd helpful. My car is always washed and runs so much better after the service. I like that someone goes over the detail sheet with me. Diane the receptionist is always so kind and accommodating. I will keep having my car serviced here.
ST
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SHELLEY T.
Cedar Rapids, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
10
Category: Service
Customer Service!
When I had an oil change, there was confusion over a recall piece's availability. Diane's response to my mediocre rating was an immediate phone call, with promise of making things right for me as I have a 65 mile drive to Grand Island. Diane's attention to this matter was amazing!! Thank you.
Diane V. from Tom Dinsdale Hyundai responded on 03/10/2022 12:01 PM

Shelley,
Thank you for rescore. Our customers service and satisfaction is our top priority. 

DB
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Dee B.
Holdrege, NE
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Diane is Great
Diane V. from Tom Dinsdale Hyundai responded on 03/10/2022 11:25 AM

Dee,
Thank you for the great review. It always a pleasure to service you. See you on your next visit.

MB
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Michelle B.
Geneva, NE
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Very kind staff and they can go out of their way to help
They are a small place to get service for your vehicle, therefore not somewhere to go to if you need your vehicle back quickly or in need of their loaner car.
FK
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Frank K.
Grand Island, NE
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding services
Thumbs up
CA
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Carol A.
Phillips, NE
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent service.
Employees are always cheerful friendly and courteous. Waiting is always comfortable, if we need a loaner we usually get one if available. car is always returned clean. Dianne almost makes waiting fun.
JF
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Janice F.
Kearney, NE
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Worth the Drive!
Even though I live in Kearney and it is a bit of a drive, I always feel welcome there and it feels really nice to not be afraid of the service folks. They are always so welcoming and remember who I am as well as my son who ended up with my 2014 Hyundai. The staff is very friendly, professional and helpful.
Janice Fronczak
Kearney, Nebraska
Diane V. from Tom Dinsdale Hyundai responded on 02/22/2022 07:38 AM

Janice,
We appreciate your business and thanks so much for your kind words!

Verified Customer
Duncan, NE
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and efficient.
Love this dealership. Friendly and courteous.
BRETT M. from Tom Dinsdale Hyundai responded on 02/22/2022 07:40 AM

Thanks for the 5 stars!

SW
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Steven W.
Shelton, NE
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The best
Where else would you take your car or truck for service. They are the best. Diane is the greatest.
Diane V. from Tom Dinsdale Hyundai responded on 01/28/2022 01:18 PM

Steven, 
Thank you for the wonderful review.  Diane is a true asset to our business . We are blessed to have her on our team.

KO
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Keri O.
North Platte, NE
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Had to get my recall on my car done.
It took trys but it finally got done. And I am happy.
Diane V. from Tom Dinsdale Hyundai responded on 01/07/2022 07:00 AM

Keri,
Thanks for the review. Sorry to hear that there was a problem on ordering parts. We strive to make the customer service and experience great . Sometime the recall have to be check before we can order parts. Again I am so sorry and look forward to see you on our next service.

DS
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Dianne S.
Grand Island, NE
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Even in spite of being short handed the service was great!
Diane V. from Tom Dinsdale Hyundai responded on 12/21/2021 03:36 PM

Diane,

Thanks so much for your perfect review!  We really appreciate it and look forward to the next time you bring your vehicle in.

MB
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Mark B.
Grand Island, NE
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Good work as usual. Just had to wait about 10 minutes for check in.
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