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Tim Short Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(168 Reviews)
68
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
7
Total ReScores
4.6
ReScore Average
68
Net Promoter Score ®

Business Details

About

Tim Short Hyundai is the #1 car dealership in Pikeville, KY! We treat each and every one of our customers with the utmost care and concern. Call us today to schedule an appointment with our top-notch service department, or visit us online and see all that we can do for you. Tim Short Hyundai is the #1 car dealership in Pikeville, KY! We treat each and every one of our customers with the utmost care and concern. Call us today to schedule an appointment with our top-notch service department, or visit us online and see all that we can do for you.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(606) 437-1300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
100 Deskins Drive Pikeville, KY 41501
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(168 Reviews)

LC
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Larry C.
White Pine, TN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2024
10
Category: Service
Had to beg for a cap would have preferred a tank of gas
Kathy was more helpful than anyone. Great attitude and personality. Never bought a car and not been given at least a tank of gas. Kept picking at everyone until they gave me a Ford cap. Bought a Lincoln nautilus and have been very satisfied so far.

DC
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Debbie C.
White Pine, TN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2024
10
Category: Service
Very happy with my purchase
The dealership had a good selection of cars to choose from and was very willing to help with a deal. Kathy was super helpful as we chose to buy a nautilus because we loved the simplicity of the console. She shared she had bought one like it earlier and gave us some insight into how things worked. Also liked the color of the interior.

BW
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Burnin W.
Pikeville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
15000 mile check up
On this check up they found that I needed a new muffler.
STEPHEN A., Service Director from Tim Short Hyundai responded on 04/11/2022 08:43 AM

Thank you for the review! Hope you have a wonderful day!!

Stephen Argonis
Service Director
(606)437-1300
Timshortpikeville@yahoo.com

SA
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Shawna A.
Van Lear, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always quick
My service reminder light on my car was not reset back to 0 and reads over due every time I turn the car on, I will figure out how to reset it , other than that it’s all good
STEPHEN A., Service Director from Tim Short Hyundai responded on 04/08/2022 07:20 AM

Hey! We appreciate your response to the survey! We cannot grow as a dealership and brand without criticism. We will take what you've stated above and reflect on what we can do better in the future. As a dealership we are graded on our performance and would greatly appreciate if you would reconsider giving us a 5 star rating. Please let us know if there is anything we can help you with in the future. 

Stephen Argonis
Service Director
(606)437-1300
Timshortpikeville@yahoo.com

JH
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Julius H.
Williamson, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXCELLENT!
My service here is always Fabulous. Wonderful staff and service waiting area is awesome!
Thank You for GREAT customer care!
STEPHEN A., Service Director from Tim Short Hyundai responded on 04/05/2022 06:44 AM

Thank you for the review! Hope you have a wonderful day!!

Stephen Argonis
Service Director
(606)437-1300
Timshortpikeville@yahoo.com

Verified Customer
Prestonsburg, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
I bought my car new there with trade in everyone I had dealing with were very helpful and nice. Every return trip for service has been quality care.
JARRID S. from Tim Short Hyundai responded on 04/04/2022 05:56 AM

Thanks!!


Verified Customer
Pikeville, KY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Excellent service
My service was excellent. No waiting to get checked in. The waiting area was comfortable and clean.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
Service Type: Repair
10
Category: Service
Service for an oil change
My experience during my wait for an oil change was a pleasant experience. Accommodated my available time for the appointment. Checkin was quick. The waiting area was comfortable.
JARRID S. from Tim Short Hyundai responded on 03/31/2022 07:24 AM

Hey! We appreciate your response to the survey! We cannot grow as a dealership and brand without criticism. We will take what you've stated above and reflect on what we can do better in the future. As a dealership we are graded on our performance and would greatly appreciate if you would reconsider giving us a 5 star rating. Please let us know if there is anything we can help you with in the future. 


CD
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Callie D.
Whitehouse, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The best service!
Always get fast and quality service!
JARRID S. from Tim Short Hyundai responded on 03/23/2022 06:13 AM

Thanks!!


SM
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Sarah M.
Pikeville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Service Review
I have been bringing my car here for years and have always received excellent service and care.
JARRID S. from Tim Short Hyundai responded on 03/22/2022 07:36 AM

Thanks!!


CM
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Crissy M.
Chavies, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
HAPPY CUSTOMER
I’ve had a fantastic experience with both new cars I purchased at the dealership!!! Mark Bowling was a pleasure to work with! Highly recommend if you’re looking to buy a vehicle!!!!
JARRID S. from Tim Short Hyundai responded on 03/18/2022 06:04 AM

Thanks!!


Verified Customer
Paintsville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Highly recommend
Fast and friendly service! Highly recommend to my friends and family!
JARRID S. from Tim Short Hyundai responded on 03/18/2022 06:04 AM

Thanks!!


JA
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Jennifer A.
Deane, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Jennifer A
Service was excellent and fast
JARRID S. from Tim Short Hyundai responded on 03/16/2022 08:36 AM

Thanks!!


BM
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Billy M.
Lick Creek, KY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change
I had a previous oil change an the price was completely different than the last. I had told them synthetic oil wasn’t used. You don’t have $20 difference in between oil prices unless it was not synthetic oil and regular oil.
JARRID S. from Tim Short Hyundai responded on 03/14/2022 09:42 AM

Hey! We appreciate your response to the survey! We cannot grow as a dealership and brand without criticism. We will take what you've stated above and reflect on what we can do better in the future. As a dealership we are graded on our performance and would greatly appreciate if you would reconsider giving us a 5 star rating. Please let us know if there is anything we can help you with in the future. 

STEPHEN A., Service Director from Tim Short Hyundai responded on 03/18/2022 09:15 AM

I am glad we had the chance to talk for a while about the current oil market and the differences between "full" synthetic and "Syhthetic blends", what is required and which may work best for you and your vehicle.  If you have any questions in the future please, feel free to ask as we are here for you.
Thank You again for your time.

Stephen Argonis
Service Director
(606)437-1300
Timshortpikeville@yahoo.com

Verified Customer
Jenkins, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick repair
Quick repair
STEPHEN A., Service Director from Tim Short Hyundai responded on 03/11/2022 05:43 AM

Thank you for the great review! We hope to see you again at your next service visit! Hope you stay safe and warm for the upcoming snow we are supposed to get this weekend!

Stephen Argonis
Service Director
(606)437-1300
Timshortpikeville@yahoo.com

SB
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Shana B.
Pikeville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best customer service
Best customer service
JARRID S. from Tim Short Hyundai responded on 02/21/2022 01:21 PM

Thanks!!


Displaying Review 1 - 15 of 168 in total
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