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theWRENCH, Ltd.

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(20 Reviews)
61
Write a Review
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Score Details

5 stars
80%
4 stars
5%
3 stars
10%
2 stars
<1%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

theWRENCH, Ltd. in Silverdale is here for all your automotive service and repair needs. Call us today at 360-692-1414 to schedule an appointment. Let our experienced technicians help keep you on the road safely. theWRENCH, Ltd. in Silverdale is here for all your automotive service and repair needs. Call us today at 360-692-1414 to schedule an appointment. Let our experienced technicians help keep you on the road safely.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 692-1414
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 3:00 PM
Sat
8:00 AM - 3:00 PM
Sun
8:00 AM - 2:00 PM
* Pacific Time (Us & Canada)
2600 Nw Randall Way Unit 107 Silverdale, WA 98383
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theWRENCH, Ltd.'s Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(20 Reviews)
Write a Review
Recent Reviews
Verified Customer
Bremerton, WA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Quick and friendly service
They did the job quickly and efficiently
DG
Daniel G.
Silverdale, WA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Daniel said the service and communication was good.
Recommended
HS
Hope S.
Washington
Mercedes-Benz ML350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Hope said they weren't able to completely fix what she went in to have service for. They did do a very good job at communicating.
Recommended
SH
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Stephen H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
10
Very impressive customer service the manager bend over backwards to assure that my AC unit was repaired properly and promptly and met or exceeded all of my expectations. I will tell my friends of my experience and highly recommend the service.
I was very satisfied with the service I received the manager been over backwards to provide me with the best experience possible. There was some early glitches. Due to more work being required than initially anticipated. These issues were addressed after I was notified of the pre-existing conditions they were fixed with only a minimal extra charge for parts. I’m very pleased and would recommend this service to my friends.
Verified Customer
Poulsbo, WA
Dodge Sprinter
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/03/2025
verified customerVerified Customer
3
Thorough service but a hassle
The service advisor was really good in that he discovered I need additional service that no one else caught. But it was a hassle. Prices kept dropping the more I delayed. The service itself was fine as they did what they said they'd do when they said they would do it. In the end, my vehicle had oily fingerprints on the hood, the receipt didn't list all the work completed and I was given a couple for a future service discount in a coupon that had already expired.
JR
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Jose R.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
10
Great service! 👍🏽
John at the Wrench did a fantastic job on my company vehicles, very impressed by him and his team! They are all very professional and knowledgeable, communication is top notch when any update comes up about my vehicles.

10/10 👍🏽

- Elite Fencing and Landscaping
DD
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Diane D.
Poulsbo, WA
Jeep Liberty
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2025
verified customerVerified Customer
9
It’s 2025
In this day and age it has become increasingly difficult to find good people that are not angry or behaviorally brazen with unwanted conspiracies. My car started to sound like I was braille driving on the centerline buttons. I knew it wasn’t good so I parked it. I had to rely on rides everywhere and to my cancer treatments. I live on SS so there isn’t a lot of extra funds to put into car parts. Still I called my mechanic. It wasn’t long before I discovered I called the wrong number and instead got John at the wrench. We quickly decided I should hang up and finish my call. My mechanic could take me at the end of the month. Great I say..that is payday … that will help. Only I now have to find rides to my cancer treatments. Next morning I get a call from John! He offers to tow my car to his shop (free to me) and fix my car in the same day and I could pay at the end of the month. OMG! Who is this!? A decent human in our area! He held true to his word with exception of timing. It took 2 days longer than anticipated but he videoed the problem, sent pictures of the repair and kept in contact. Thank you John - you were a blessing!
SD
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Sarah D.
Spokane, WA
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Aloha lives here
I felt Aloha & Transparency throughout the whole experience. I was shocked when the owner called me and said I don’t need any fixing as car runs great!?
(My Volvo Dealership of Bellevue had just tried to charge me $3200 when reading off random number codes and false ones at that).
The Wrench for showing me respect aloha and transparency :)
Ps: my mom and dad want to try you now. They saw me gain not lose when investing in a new mechanic shop.
JS
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Javier S.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great work by these guys. Very professional and got my vehicle ready in no time. Highly recommend and I’ll definitely be taking my vehicles to this location again!
Great
HH
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Herb H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
10
Very nice people
They are the best place to go to, I've been treated extremely good, John went out of his way to be sure I was taking of
JC
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John C.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
10
We give ourselves a Big-5
We service our own cars here too. We at theWRENCH appreciate the hard work our technicians do to make everybody’s car run as well as we can. Thank you for your business. We really appreciate it!
Verified Customer
Silverdale, WA
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
5
customer service is top notch
customer service is great. they are really going above and beyond
Verified Customer
Silverdale, WA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Great service
This was our 3rd time had our car maintenance there. Love the service and the recommendations. They are genuinely helping us. Most of the repair shops always over stating the problem and pushing people to fix so they can make more money, but not at theWRENCH. They tell us what wrong, give us an estimate, and tell us if it's not a safety issue and you don't need to fix it now. If they can't fix it they will recommend us a shop that can fix it. I like their honesty.
SC
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Steven C.
Bremerton, WA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
I am blessed!
I am so blessed.

Last night coming home from an imagining session my belt went out 3 miles from home. Got home, thankfully. Charged the battery this morning and drove to the autoparts store because they check your alternator and battery for free. They were fine, but the belt was gone. They sold me a new belt and directed me to an auto repair shop to have them put it in. They said one hour. Considering I had no appointment and it was a Sunday, I told them I would buy them a large pizza if it got done on time. They got their pizza. I am blessed!
DS
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Doug S.
Seabeck, WA
Mercury Mountaineer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
8
heater motor repair
Quick diagnosis and courteous repair.
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