business image

Sun Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(165 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Sun Automotive has four locations located throughout Lane County in Eugene, Springfield, and Junction City. As a family-owned business, we pride ourselves in serving our community well by providing honest, professional auto repair services. Since 1977, we have treated customers with the same care and consideration we would extend to our Sun Automotive has four locations located throughout Lane County in Eugene, Springfield, and Junction City. As a family-owned business, we pride ourselves in serving our community well by providing honest, professional auto repair services. Since 1977, we have treated customers with the same care and consideration we would extend to our own family, and as long as our doors are open that will remain true.

Our ASE (Automotive Service Excellence) certified technicians are equipped to handle all major and minor repairs on import, domestic, and classic cars and trucks. Because Sun Automotive is a certified Tech-Net Auto Repair Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family-owned business.

We understand that your vehicle is an important investment. Our aim is to provide quality, honest repairs to keep your vehicle maintained and your family safe with “The Best Service Under the Sun.”

- Craig Noel, Owner
...more

Categories
Domestic Auto Repair, Auto Repair, Oil Change
Contact
(541) 344-2219

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
391 Rustic Place Eugene, OR 97401
Sun Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(165 Reviews)

VS
gravatar
Vincent S.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Great communication and fast service
Great two way communication. They provided me with a detailed list of issues while listening to my guesses and prior attempts to diagnose the problem on my own. They were very open about what needed to be completed and what could wait. I never felt pressured and they were very patient and able to answer all my questions.

RC
gravatar
Ryan C.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Happy truck owner
Great communication and people cared about what they were doing and doing it the right way.

FN
gravatar
Fran N.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Swift overview of maintenance requirements.
The digital summary of what needs done was concise and was quickly followed up by a phone call to plan repairs and replacements. Clear communication and
efficient turnaround time.

JC
gravatar
Joe C.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Great service and commuications
Cord kept me informed on the progress of the servicing and provided a great online report for me to review!

LR
gravatar
Lorrainne R.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Engine over haul
The Best service ever! I love my Subaru and they have done an AWESOME job.
Thank you and Cord and team.

Lorrainne

EK
gravatar
Emily K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Cord & The Team are stellar
One of the best experiences I've had with a shop before. Honest about my situation and real with me about what the car needed and helped me figure out how to proceed with my needs in mind. Appreciate everything they did for me so much, outstanding service.

Verified Customer
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Reliable, good judgement, local, accountalb
Nice to have a local and accountable mechanic, not a chain or dealership. They gave me an oral estimate for brakes which is competitive.. Sun also has a generous warranty which means they don't cheap out on quality parts and to the job properly. The bill at the end was to the penny. This is as it should be. They noticed a couple of items for a to-do tlist, some of which I can do myself when the weather is nicer.

TL
gravatar
Tom L.
Santa Clarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
2019 Ford F150 Front Wheel Bearing and Hub Replacements - EXCELLENT EXPERIENCE
It was my daughter who recommended taking my truck in for testing and repairs since her two experiences were exceptional which I'm wholeheartedly in agreement with. It was a Monday when Victoria, the person who took my phone call was warm and welcoming, and even asked some good questions about the issue I was experiencing. I was impressed how knowledgeable she was about troubleshooting the issue with me before offering an appointment that Wednesday.

I went in and met Cord who was friendly, professional and walked me through the process of testing, ordering parts, installation and billing. Everything sounded reasonable. The pricing of parts required some additional explanation given the drastic difference between what I found online for wheel bearing hubs, and what his contacts at the Ford factory in PDX,OR were charging him. Turns out, after a couple of phone calls to my home town Ford shop, the pricing given to me was consistent and I went on to authorize the work with confidence that the parts and services provided was exactly what was explained to me earlier.

The truck was serviced by Karl who took the truck through a multipoint inspection showing the results of the report. Then came to test drive which confirmed my suspicion - both front wheel bearings were loose, along with a recommendation to replace them. The work finished later that Wednesday afternoon when I picked up my truck around 4pm. When I went in to settle the work order, Cord had made some adjustments to the labor, parts and even added in a discount for being a senior! "I know these parts are expensive, and I wanted to make sure we're giving you the best price for servicing your vehicle". As I walked out to my truck, I did a double take thinking how awesome this experience had been.

Finally, I drove the truck --- and everything worked as expected. If ever I need work done on my vehicles, Sun Automotive will be the first place I contact.

EJ
gravatar
Edwin J.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Oil change
On time very good

KM
gravatar
Keith M.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2024
verified customerVerified Customer
10
Great service
Once again Sun Auto has done a wonderful job for me and at a fair price. I have complete confidence in them to never take advantage of me or to overcharge me. Would recommend Sun Auto to anyone who wants the best for their car.

RH
gravatar
Robert H.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2024
verified customerVerified Customer
9
Prompt and excellant sevice.
My car is 17 years old and Sun Automative has been my go to place for maintenance.
Very happy with the service.

JP
gravatar
Jason P.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
10
Friendly, reliable and honest
The people at Sun Automative are always friendly and extremely knowledgable. They fixed every up on my truck quickly and its better than new now.

JW
gravatar
Jeff W.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2024
verified customerVerified Customer
10
Great overall experience
Check engine light came on, easy to book an appointment, got a ride to work and a pick up at the end of the day. Service was done on time. I trust Sunn to care for my car(s) and to give me good advice. They continue to earn my business.

GC
gravatar
Grayson C.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Fast and Reliable
Quick response times always, very helpful in understanding and supporting your needs. They do not try to take advantage of the situation for money, they were honest and found the quickest and cheapest but reliable ways to repair.

Verified Customer
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Great service
Truck had a coolant leak and was fixed for less than I expected. I'm very happy with the friendly service.

Displaying Review 1 - 15 of 165 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.