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SureCritic / Hyundai Dealer / St. Cloud Hyundai
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St. Cloud Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,452 Reviews)
74
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Score Details

5 stars
79%
4 stars
12%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
102
Total ReScores™
4.7
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

St. Cloud Hyundai is conveniently located in Waite Park, MN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The St. Cloud Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. St. Cloud Hyundai is conveniently located in Waite Park, MN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The St. Cloud Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(320) 251-8200
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Central Time (Us & Canada)
900 2nd Street South Waite Park, MN 56387
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,452 Reviews)
Write a Review
Recent Reviews
JK
gravatar
Joel K.
Saint Cloud, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2024
0
Category: Service
Very Dishonest
I had the absolute worst experience at this dealership and want to warn anyone considering their services. My car had an issue, so I brought it in, trusting them to fix it. They charged me $1,800 for the repair and assured me everything was fixed. But, one month later, I experienced the exact same problem! When I brought the car back, they asked for another $700, claiming it was a new issue, but it was clearly related to the original problem.

I reluctantly agreed to pay the $700, but as soon as I drove the car off the lot, the same issue happened AGAIN! When I returned, they refused to take responsibility, saying it wasn’t their problem anymore. I was shocked and furious! They just shrugged me off after taking my money.

To top it all off, after refusing to fix the issue they had already charged me $2,500 for, they quoted me another $1,800 for the same problem! It’s unbelievable how dishonest and unethical this dealership is. They clearly have no concern for their customers, only for how much money they can squeeze out of you.

I’ve never dealt with such incompetence and lack of accountability in my life. Save yourself the headache, stress, and money – do NOT take your car to this dealership!
DM
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Dylan M.
Sartell, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
10
Category: Service
Great Job!!!
Always honest and friendly.
SP
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Susan P.
Saint Michael, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2022
0
Category: Service
Terrible car
Sold us a car two days ago and we have to put more than $200 into it already.
MK
gravatar
Megan K.
Saint Cloud, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
10
Category: Service
Awesome!!!!
Great as always.
Joseph M. from St. Cloud Hyundai responded on 04/27/2022 01:53 PM

Hello Megan,

Thank you for the survey!!! We appreciate your business. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Sartell, MN
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great place!
Great service always the best
Joseph M. from St. Cloud Hyundai responded on 03/30/2022 11:59 AM

Hello,

Thank you so much for the great review and for choosing St Cloud Hyundai. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Big Lake, MN
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Repairs done on time and quickly
Joseph M. from St. Cloud Hyundai responded on 03/25/2022 05:54 AM

Hello,
 
Thank you for the great review.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
RM
gravatar
Robert M.
Sauk Centre, MN
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy
Friendly staff, timely service, nice facility
Joseph M. from St. Cloud Hyundai responded on 03/23/2022 06:05 AM

Hello Robert,

Thank you for the kind words and the 5 stars. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
St. Cloud, MN
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Poor Experience
Waited for over 2 hours only to find out a day later that some of the services paid for were not actually completed. When asked for a quote at the beginning of the appointment, it was stated that they were “too busy” in which they proceeded to walk away. Highly unprofessional and poor experience.
Joseph M. from St. Cloud Hyundai responded on 03/21/2022 01:21 PM

Hello,

Thank you for taking the time to fill out our survey.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. from St. Cloud Hyundai responded on 03/29/2022 12:49 PM

Hello,

I have been trying to reach you about you resent service visit. Please give me a call or e-mail when you have a moment.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
AK
gravatar
Adam K.
Litchfield, MN
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Time
This time job was completed by their time
Joseph M. from St. Cloud Hyundai responded on 03/16/2022 05:46 AM

Hello Adam,

Thank you for taking the time to till out our survey

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. from St. Cloud Hyundai responded on 03/21/2022 08:33 AM

Hello Adam,

I have been trying to reach you about your last service visit, please give me a call or email when you are avaiable. 

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Eden Valley, MN
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Horse shit service department
They told me I should think about getting new tires because mine were a little under half tread and the next day when I stopped at the gas station to get gas station to get gas I looked at him and one of the front ones was showing wires all the way around it so apparently they did not inspect anything when they were supposed to
Joseph M. from St. Cloud Hyundai responded on 03/03/2022 07:54 AM

Hello,

Thank you for taking the time to fill out our survey. I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Joseph M. from St. Cloud Hyundai responded on 03/18/2022 02:31 PM

Hello,

I have been trying to reach you about your last service visit please give me a call or e-mail at your earliest convenience

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
RB
gravatar
Randall B.
Sartell, MN
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding service once again!!!
Great experience once again on service to our 2018 Hyundai Santa Fe! St. Cloud Hyundai service department does an outstanding job on our vehicle!
Joseph M. from St. Cloud Hyundai responded on 02/19/2022 09:59 AM

Hello Randall,

Thank you for your kind words. We truly appreciate your business.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Saint Joseph, MN
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
Great service and I will return!
Joseph M. from St. Cloud Hyundai responded on 02/17/2022 01:48 PM

Hello, 

Thank you so much for the great survey!!!

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Monticello, MN
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Poor service
Just marked they do things on multi point but don’t. Said had to jump my car to get back into service garage after I have had no troubles with battery at all. Said batter was bad but last 2 service maintenance it was great..3 months later poor needs to be replaced…. Didn’t replace left without a jump and made a few stops on the way home no jumps.. had battery tested at a parts shop batter is good. Kicking out the 800 amps like it should. Battery still going haven’t had it jumped yet..
Joseph M. from St. Cloud Hyundai responded on 02/14/2022 02:01 PM

Hello,

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Fargo, ND
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fixed my check engine light
My Kona was throwing a check engine code and pulling timing. The technician was able to quickly realize the issue was that my Oil Catch Can that was installed by a different dealership was installed incorrectly and resolved the issue for me. I was thrilled.
Joseph M. from St. Cloud Hyundai responded on 02/11/2022 06:04 AM

Hello,

Thank you so much for the great review!!!

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
Verified Customer
Sartell, MN
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great staff
The staff were great and I appreciate being told the amount of time the service would take. I was impressed that I waited less time and was out of there in an hour when I needed additional service done.
Joseph M. from St. Cloud Hyundai responded on 02/07/2022 03:28 PM

Hello,

Thank you for the 5 stars.

Joe McClanahan
Service Manager
320-251-8200
jmcclanahan@stcloudhyundai.com
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