business image

Southend Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(543 Reviews)
90

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job right, the first time. In addition, our knowledgeable and friendly service advisors are always ready and quick to help our customers. It is a team effort, and we appreciate the contribution made by each member of our staff. ...more

Categories
Auto Repair, Tires, Oil Change
Contact
(253) 922-9922

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8318 Pacific Hwy E Tacoma, WA 98422-3914
Southend Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(543 Reviews)

JS
gravatar
Jae S.
Tacoma, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2024
0
Do not trust them!!
I had a terrible experience with them. They told me I had a blown head gasket and told me they had a very expensive machine that tells them how many hydrocarbons there are in my engine. $4000+ to fix it. I wanted a second opinion so I took it to a different shop and they had the same expensive machine and told me there was absolutely no way it was the head gasket. I had a bad water pump. Fixed the issue right away. I also had southend auto change my oil and they over filled it with ½-1 quart extra oil. They were trying to blow my head gasket so they can be right with me having a head gasket problem. These guys will create more problems for you in the future rather then fixing the problem. The owner don't care about the customers. All he cares about is money money money. They ripped me off for THOUSANDS of dollars and my van still has problems til this day. DO NOT GO THERE! THEY WILL OVER CHARGE YOU AND DO A VERY VERY BAD JOB. NEVER EVER TAKING MY VEHICLES HERE EVER AGAIN! THEY CAN'T EVEN DO AN OIL CHANGE RIGHT. If the other shop I took it to didn't catch the overfill of oil, I would've had a blown head gasket. They were trying to make my head gasket go bad on purpose so they don't look stupid telling me I had a blown head gasket. BUNCH OF CROOKS! HOPE THEY HAVE GOOD LAWYERS.
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(328 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(158 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(406 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,237 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(36 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.