business image

Smitty's Automotive Services

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(270 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Here at Smitty's Automotive Service we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Rochester offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Smitty's Automotive Service we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Rochester offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(585) 475-1970

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
349 Jefferson Road Rochester, NY 14623
Smitty's Automotive Services' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(270 Reviews)

DH
Darian H.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Darian said they were friendly and nice, and know how to get the job done.
Recommended

BG
Bill G.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
Category: Service
Bill said he is up-front and honest. He evaluates what needs to be done and he stands behind his work.
Recommended

NC
Nicholas C.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Nicholas said he hasn't had any issues, and it seems that they did a good job on the transmission.
Recommended

WF
Will F.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Will said overall it was good.
Recommended

JO
James O.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
James said that they always do great for him.
Recommended

TB
Tom B.
Honeoye Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Tom said he has known the business for years and he hasn't had anything but great service from them. He added the business is number 1.
Recommended

GL
Gene L.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Gene said the business does well by him and his machine.
Recommended

JM
Jim M.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
Category: Service
Jim said he always gets really good service from Carey, they are timely and he is happy with the service.
Recommended

JB
Jeff B.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
Category: Service
Jeff said they are really good, with reasonable prices. He's a good guy and good to his mom.
Recommended

VM
Vincent M.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
Category: Service
Vincent said that they had great service, got to it quickly and got it done fast. He added that Kerry and the staff were very knowledgeable and helpful with everything.
Recommended

GS
George S.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
Category: Service
George said they had an excellent experience.
Recommended

GB
Greg B.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
Category: Service
Greg said they communicated well and the problems do seem to be doing better, they answered all his questions well, they are very personable.
Recommended

DS
gravatar
DIEDREN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
10
Friendly
They are friendly and above all honest. My truck is old and they keep it running helping me avoid having to buy a new SUV, thus a car payment.

JP
Julie P.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
Category: Service
Julie said they spoke to her very professionally and explained everything, and did what they said they were doing. They were honest and told her to take the vehicle back in 2 weeks to test it out. She thought this was very impressive.
Recommended

PJ
Pamela J.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
Category: Service
Pamela said they are wonderful, good service, and once it is fixed, it is fixed.
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.