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Serra Hyundai 39

Care 18

Oil Change 14

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Issue 13

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William P.

Blountsville, AL

12/27/2024

Category: Service

Worst Customer Service

My review of Serra Hyundai: Absolutely horrendous. I'm getting my service records and transferring away today. They sold me a lemon; when I traded in the lemon, they put me in a new car after 9 hours of negotiations where they tried to give me the worst possible deal. Hours of back and forth finally resulted in a deal. Mind you, this was after over a month of my car being in the shop, being called in to pick it up, arriving twice only to find that problems persisted that they couldn't fix. After this ordeal on a new car, I foolishly decided to purchase again. My car, when we purchased, had a small ding in the door we discovered while on the lot. We were told this could get handled no problem, just to come back in. We returned to get the spot repaired today now that the holidays are over and I had a second to breathe (we weren't told there was a 30 day limit), and the sales manager told us in the documentation it specified a 30 day window. So after leaving me without my car for over a month while it sat in the shop, unrepairable, after calling me down twice, wasting my gas and time, they compound the issue with this mess. The ding is small, but the gap in service is not. We are done with this place. Buyer beware! We will never do business here again.

Serra Hyundai

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