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Select Auto & Truck Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)
90
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

Select Auto and Truck Repair has been serving West Orange, NJ and the surrounding community for over 30 years. We use all modern technology, accredited specialized training, and customized service in order to provide the best auto repair shop experience in the area. Our facilities are designed to efficiently and responsibly accommodate Select Auto and Truck Repair has been serving West Orange, NJ and the surrounding community for over 30 years. We use all modern technology, accredited specialized training, and customized service in order to provide the best auto repair shop experience in the area. Our facilities are designed to efficiently and responsibly accommodate all vehicles, from trailers to compact cars, for all major and minor auto and truck repair, recovery, and maintenance. We are also proud to announce that we are the first and only green auto repair shop in Essex County! ...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(973) 325-7898

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
52 Washington St West Orange, NJ 07052

Affiliations

AAA - Approved Auto Repair
ASE
Select Auto & Truck Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)

EN
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Ebony N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2024
10
Select auto and towing
Always have excellent service handles. Everything in a timely manner almost always uses parts that have warranties, extremely professional, and polite.

PF
Peter F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2024
10
Select
Great shop. Knowledgeable and timely.
Thomas C. from Select Auto & Truck Repair responded on 01/29/2024 09:49 AM

THANK YOU


JC
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Jacqueline C.
East Orange, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2024
0
Give me my money back now!!!!!!
If you been in business for 40 years then why am I screaming I want my money back ? In 40 years you do not know how to replace front shocks on a vehicle?? I am a working person. I work hard for my money. I saved money to get my car repaired. I came to your office and you showed me a book that you ordered shocks from showed me the price and everything. What is that red used rusted looking thing you put on my vehicle? It wasn’t there before. It’s a used shock you found somewhere and put on my car . My car is making noise when I turn the wheel. What did you do to my vehicle? I am way pass unhappy. Give me my money back so I can take my car to get repaired. How would u like it if someone took your money and didn’t do the work? How would u like it? I You have to be held accountable for what you do. I am not going to let it go either. What is that rusted red thing you put on my car? How do sleep at night deceiving people out of their money? Why did you do this to me? I want my 2000$ back. You did not do the job I payed you for. You not sorry. It was a set up from the start. I know you have done this to other people. You will reap what you sow. Select is the most dishonest, untrustworthy business I ever … Guess what there are good people that repair cars out there. Please good people of New Jersey, heed my warning stay away from this place go somewhere else even if it cost more. I don’t want anyone else to suffer like I am.. I need my car to get to my job. I am sure everyone can relate. Yes I am suffering cause I don’t want to breakdown on the side of the road. Give me my money back!!! I was set up from the start!!!! The vehicle rides like it don’t have front shocks at all. It’s making noise!!
Thomas C. from Select Auto & Truck Repair responded on 01/15/2024 07:20 AM

Good moring. I called and left a message on your voicemail. Please call so we can schedule an inspection of your car. The parts we use are all new and come with warranty. Again sorry you are not happy. When you came in for the last repair for your axle you did not mention anything about the front struts we installed the month before. If this is how you feel then im not sure why you would of returned and have additional repairs made.  Please call.    


JC
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Jacqueline C.
East Orange, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2024
0
I want my money back!!!!
Please don’t bring your car to this place. I spent 2000$ for nothing. Now I got to take my vehicle somewhere else to get it done right. They let me drive away with important parts missing and never said a word. That was dangerous. Very sloppy , incomplete work. They never intended to repair my front shocks. They just want to get over on you. They don’t know how to repair cars .They are a fraud!!! It’s a shame and disgrace. Your car will be worse off than when you brought it there.
Thomas C. from Select Auto & Truck Repair responded on 01/12/2024 06:16 AM

I am so sorry to read this review and to find out that you are not happy with the repairs performed. I will call you to get more details.  We are a small repair shop that has served this area for 40 years now. All the repairs that we perform have a 2 year parts and labor warranty. Again sorry that you are not happy 


CC
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CAPRICE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024
10
Quick and helpful
The employee answered questions on the phone ahead of time and met me at the tow truck when I arrived. He was friendly, helpful and efficient.
Thomas C. from Select Auto & Truck Repair responded on 01/10/2024 02:05 PM

Thank you 


DB
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DION B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2023
10
Window repair
Tommy is one of the most reputable vehicle mechanics in NJ. Tommy and his team will always consult with the client before any work is performed, and at a reasonable rate.

RF
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RON F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2023
10
Excellent service always!
I have used Tommy @ Select many times before. I consistently get quality service with detailed information so I can make informed decisions. Highly recommend!
Thomas C. from Select Auto & Truck Repair responded on 12/27/2023 07:43 AM

thank you 


CF
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carol ann f.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2023
10
Car inspection and dashboard light to be checked out.
Tom has been my mechanic for several years now and has always been available if I have any problem with my car. This last visit I needed my car inspected but also asked to have him check out a dashboard light that came on for low tire pressure. The car was inspected and tire pressures rechecked and adjusted and I was out in a half an hour. No more dashboard light
Thomas C. from Select Auto & Truck Repair responded on 12/26/2023 05:51 AM

thank you


BO
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BEN O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023
10
Great service
I would always bring my car to select.
I
Thomas C. from Select Auto & Truck Repair responded on 12/22/2023 09:04 AM

THNAK YOU


AW
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ANDREA W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
10
Pleasant Experience
This is my first time using Select after getting a recommendation from someone in town. I spoke to Tom briefly on the phone yesterday about needing a routine oil change, took my car in this morning and was done in no time at all. During the service, Tom gave
my car the once over, checking the tires, fluids, brakes etc. He took the time to ask me questions about my car, explained what oil should be used for my type of car and explained the differences in oils as well. After voicing a concern about a squeaking noise I recently started hearing, Tom invited me back in the shop to patiently show and explain to me, in detail, how my front struts were a little worn and where the sound is coming from. There was a short wait for the filter part, Tom apologized and explained the wait and offered me coffee. Overall this experience was great! I’ve already made plans to have my other car serviced at Select and also recommended them to my brother and best friend.

JT
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JAMIL T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2023
10
Amazing Service and Superior Customer Service
Our car tire bar snapped at the worst possible time. We called AAA to have it towed and they recommended Select Auto and Truck Repair. After doing some research I found they were not only conveniently located but had great reviews and a knowledgeable team. The front intake area is clean and welcoming and the customer service is superior! They kept me informed and explained everything in detail. I would highly recommend them as my car was repaired and ready as promised. Will definitely use them again!
Thomas C. from Select Auto & Truck Repair responded on 05/11/2023 06:50 AM

THANK YOU


CA
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CYNTHIA A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2023
10
Speedy and pleasant service
Thankful
Thomas C. from Select Auto & Truck Repair responded on 05/09/2023 05:53 AM

THANK YOU


OC
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OJO C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2023
10
Trustworthy and professional
I have been using Select for years. They are reliable, professional and dependable. Never had a complaint. Excellent work and workers.
Thomas C. from Select Auto & Truck Repair responded on 05/05/2023 05:05 AM

THANK YOU


DC
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DEXTER C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2023
10
Great
From my first contact over the phone was very professional and courteous. Every step of the way, I was informed about the process and an estimate on my repairs. My overall experience was great.
Thomas C. from Select Auto & Truck Repair responded on 05/02/2023 06:01 AM

THANK YOU


SH
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SYDNEY H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2023
8
Tire Change
My experience was great , the price of my new tires threw me off a little but with the discount/being a triple A member and how smoothly everything went. I’m overall happy with the service.
Thomas C. from Select Auto & Truck Repair responded on 04/28/2023 02:33 PM

THANK YOU

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