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Schneider Autohaus LLC

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(329 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

At Schneider Autohaus we provide all the services, repairs and maintenance your vehicle needs.

Some of the automotive services and repairs we provide include:

Air Conditioning & Heating,
At Schneider Autohaus we provide all the services, repairs and maintenance your vehicle needs.

Some of the automotive services and repairs we provide include:

Air Conditioning & Heating, Alternators, Belts & Hoses, Brakes, Drivability Diagnosis, Engine Repair, Muffler/Exhausts, Inspections, Oil Changes, Preventive Maintenance, Radiators, Shocks/Suspension, Starters, Tires, Tune-Ups, Maintenance
...more

Categories
Car Maintenance, Auto Repair, European Auto Repair
Contact
(256) 272-7035

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3711 Florence Blvd Florence, AL 35634
Schneider Autohaus LLC's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(329 Reviews)

AS
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Abraham S.
Florence, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2025
0
Car was never touched for months
I left my car there for many months and every time I would call they said they would fix it the week after. I checked after a few months of this and they said they checked the car out and will check some more but when I drove by the car was untouched in the exact same spot I left it at.

JT
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John T.
Killen, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2022
0
Beware of this place
I took my car to Schneider for brakes. Four months and $9,000.00 later, I got my car back. It will not run (it ran perfect when I sent it there), the convertible deck lid is bent ( not when I took it there), parts are missing, a total disaster. This is the worst experience with a business I have ever had . Stay away.

AM
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a m.
Florence, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2020
You want your car fixed and not be yelled at when you call for status? then stay away from here!
Folks if you're looking for a shop thats going to give you false expectations, let your car sit untouched for over 30 days, AND the owner gets mad and tells you to take your business elsewhere BECAUSE YOU ASK WHEN YOUR CAR WILL BE FIXED, THEN this is the shop for you! Call Jim, he wont disappoint! You've been warned! Im a new customer. Car dropped off. Spoke with owner Jim. Drivers door locks/unlocks intermittently; passenger door always locked. Need repaired. Said he’d call back w/estimate. Never did. I had to call back a week later for it. Quoted $2600.00. Extremely high but needed it done. Made no mention of car parts needing to be ordered til later (keep reading). Another week passed with no call from Jim. Called shop, spoke to employee. Said parts ordered with dealer eight days ago; still no parts.I told him that Jim FAILED to tell me that parts needed to be ordered. THIS needed to be mentioned when given quote and told WHEN to expect parts. Asked him to call dealer for status of parts. He called back and said ‘’parts will be in here in a few days’’. A ‘’few days’’ turned into another week with no call from shop. Car has now been in shop, untouched, for three weeks. Called shop, now told by Jim parts coming from Germany and he has ‘’no idea’’ when they would be in. Yes, he, the owner, actually told me, his customer, that he has ''NO IDEA''. Id be embarrassed to give this type of idiotic response to my customers. Correct me if Im wrong but isnt it common sense for Jim to have asked WHEN parts can be expected? that would be the next logical question that he should have asked his vendor.Told Jim Im picking up my car since he cant give me a response and I was refusing to leave my car just sitting in his shop unattended any longer since I needed it. Told him to call me when parts arrive. I asked for a ride to shop. He sent driver who presented me with a bill for parts with a note from Jim saying that I needed to pay for parts before picking up my car (made no mention of this on the phone when I spoke to him). Arrived at shop, Jim not in. Asked employee when are parts arriving. He said ‘’I dont know’’.Told him since he didnt know I wasnt paying for parts in advance. Week later, Jim leaves message saying parts are in. Called shop asked for Jim but xfrd to employee. Employee said three days max for car to be completed. Dropped off car. Another week gone. No call or car! Called shop and spoke with employee who was honest enough to tell me that mechanic assigned to car was being continuously pulled by Jim to complete other customer cars leaving my car unattended with no repair. When I confronted Jim about this he yelled saying “ I dont know when your car will be worked on AND that passenger door wont open’’. Told him I was picking my car up since to me it was obvious that this idiot (Jim) didnt know how to fix my car. Minutes later a text from Jim saying that before I can have my car I needed to pay for parts and ‘’find someone else to install’’. Was charged over $1700 for two actuators, two door handles and two very short rods AND labor. I get the mark up but this was OUTRAGEOUS! Car was given to me with freshly applied sticky glue on door that got all over my hands while I tried to close my door, and my door panel THROWN in my backseat. I had to ask one of the guys to at least put the panel back on which he did in less than five minutes. In total, my car spent over 30 days here with ZERO REPAIRS MADE AND when confronted he couldnt even give a reasonable response! I left with the car in the same condition (not repaired) and with a paid invoice of over $1700.00! He should have been truthful from the start by telling me he had no idea how to fix my car or didnt have any time too. Instead he chose to show the true ASSHOLE that he is by doing NOTHING and telling me to have parts installed somewhere else! Btw, Jim could have returned these parts back to his vendor for credit but he chose to add insult to injury by charging me and over inflating price. ‘’employee’’ names not given since they treated me with respect and courtesy.
Not Recommended

AB
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Aya B.
Florence, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Will Not Give Updates and Takes Forever to Even Look at a Car
It took more than 4 days for them to even look at my car to tell me what was wrong, and this was after calling them several times to ask about it. The person I spoke to was rude as well. I guess I will pay the extra to take my car to the dealership for repairs next time.
Not Recommended

CG
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Christy G.
Killen, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
verified customerVerified Customer
AutoHaus did a bumper to bumper review of a car I was considering purchasing
They did an extremely thorough review, free of charge, on a car I was considering purchasing. Pictures were taken to substantiate their recommendations of service and repairs. Jim provided cost estimates of these services without any pressure to have them done and helped prioritize the maintenance items.
Recommended

WS
Wallace S.
Florence, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2018
verified customerVerified Customer
Category: Service
Wallace said the technician has always treated him right. He does a good job and he does not have any complaints.
Recommended

PS
Paula S.
Muscle Shoals, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
verified customerVerified Customer
Category: Service
Paula said this business is very accommodating. She went in with her grandson. The first thing they asked her was if they wanted a cold drink, and then kept checking with her for anything they could do for her. She would recommend the place for service.
Recommended

PS
Patti S.
Florence, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Patti said the employees were helpful. They provided great service.
Recommended

MC
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Mark C.
Florence, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
verified customerVerified Customer
The Truth
The Tow truck driver ask me if I knew a "good mechanic that I could trust"....... Yes I said," Jim Schneider`s Autohaus." The tow driver (Simpsons of Florence) smiled and said "good choice".
Recommended

MH
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Mike H.
Killen, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
verified customerVerified Customer
Excellent
Wonderful work very professionally completed. Very pleased with my first visit here.
Recommended

AK
Amanda K.
Hartselle, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
verified customerVerified Customer
Category: Service
Amanda said that the business did what she asked them to do.
Recommended

PH
Patricia H.
Florence, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
verified customerVerified Customer
Category: Service
Patricia said the vehicle runs beautifully.
Recommended

CP
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Chad P.
Florence, AL
BMW 535is
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
verified customerVerified Customer
The folks at Autohaus have always been thorough and the utmost professionals in their specialized service for our Family's classic BMW.
The folks at Autohaus have always been thorough and the utmost professionals in their specialized service for our Family's classic BMW. We have nothing but the best to say about this company and the service they provide. Local Professionals at their best!
Recommended

DR
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Derek R.
Tuscumbia, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
verified customerVerified Customer
Good mechanics
Work in a timely and very knowledgeable
Recommended

TP
Tabitha P.
Muscle Shoals, AL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/08/2018
verified customerVerified Customer
Category: Service
Tabitha said she was very disappointed with the cost of her repair. She stated the staff was pleasant, but the price left a bad impression for her.
Not Recommended
Jim S. from Schneider Autohaus LLC responded on 03/09/2018 05:46 AM

So sorry Tabitha your disappointed. You authorized repairs at a cost of $579 and when finishing repairs the total ended up at $453. Please call me so I can do a better job breaking down the repair cost. Jim

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