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Arta z.

Sacramento, CA

07/20/2021

Terrible experience this time around

Usually the experience I have is nothing special - get the car serviced, hang out there for about an hour waiting for the car, then move on with my life. I have been going here for several years now. However, on Friday I had a totally different experience. I got to my appointment on time, Asjah Cross let me know that the servicing would take an hour or less and that he would keep in touch with updates. I received a text from Reginald, the person working on the car, about if I had any questions during the process to text or call. So far nothing outside of the ordinary. However, an hour and a half goes by and no updates, until Asjah comes and lets me know that there are certain issues that need immediate repair. At this point I am getting nervous because I scheduled a doctors appointment 3 hours after my car servicing appointment. But, I figured it should be fine, Asjah assured me it would not take very long as everything else has been serviced. So I wait and I wait and I miss my doctors appointment. During this time I had texted Reginald twice asking about updates and that I had to leave soon without response either time. I went up to the front where a wildly unhelpful staff member told me it would be 20 minutes before my car would be available despite my repeated statements about my appointment. At this point I was livid but what could I do? I had already missed the appointment that I has waited for 3 months for scheduling. After over 35 minutes (15 min over when she said it would be available) she told me the car was available. On the paper it stated to let her know if this was not a 5-star service and I warned her that based on what happened today I would not give 5 stars. And she basically shrugged and said there was nothing she could do for me. She offered to have be speak to a manager knowing full well that I couldn’t given my obvious time constraints. Unfortunately I have to go back since I prepaid for a part that they did not have available that day, so I am pretty pessimistic about my future experiences there. I will be looking for another Hyundai service dealership. Also a bummer because I am due to get a new car, but now I definitely won’t get it here if this is how they treat their repeat customers.

Sacramento Hyundai

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