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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,139 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,139 Reviews)

NW
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Nicholas W.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
A good experience - State Inspection & AC recharge - 2017 Ford Expedition
I was able to easily and quickly make an appointment online. They then emailed and called to confirm my service as it was not a straight forward reason. I dropped off my vehicle using the overnight drop box. It made taking the vehicle in very easy. When speaking to the service coordinator he was timely and left an efficient voicemail when I missed a call. They did not over charge or try to sell me services that I did not need. The team member that helped me was friendly and timely. I will be coming back for more repairs.

RC
RORY C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
100,000 service
Great experience from beginning to end.
Highly recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/16/2025 09:38 AM

We’re glad to hear you had a fantastic experience from start to finish! 🎉 We always aim to make sure everything runs smoothly, kind of like a well-oiled machine! Thank you for the recommendation; it keeps us revved up and ready to provide the best service! 🚗✨


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Excellent Service
Excellent Sevive @ a fair price.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/15/2025 09:38 AM

We appreciate your feedback! It's great to hear that you found our service up to par and wallet-friendly. We're all about making sure your vehicle gets the care it needs without breaking the bank. 🚗💰 If your car could talk, we're sure it would sing our praises too!


AC
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ALEX C.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
In and Out
I made an appointment for service. I arrived 10 minutes early. My truck got serviced and I was out in 60 minutes.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/14/2025 09:37 AM

We're glad to hear your truck was serviced faster than you can say “pit stop!” 🚗💨 A 10-minute early arrival definitely paid off, and we appreciate your punctuality. If only all our days could run as smoothly as your service appointment! If you need anything else, you know where to find us. 😊


RD
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Russell D.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Great service
Very knowledgeable and quality work!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We appreciate your high praise! Quality work and knowledge are the bread and butter here at Roy Hendrick's Muffler & Automotive. We're glad you noticed! If we had stars for each happy customer, our garage would be the brightest in town. 🌟 If you ever have more automotive mysteries to unravel, we're just a grease stain away! 🚗🔧


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Super friendly and quick!
Very trustworthy and won't upcharge, great service and would recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We appreciate your fantastic feedback! 🌟 Trust is key in the automotive world, and we’re glad to hear you felt right at home with us. No goofy upcharges here—just honest service and a good chat while we keep your ride in tip-top shape. If you need anything else, don’t hesitate to drop by. Keep cruising! 🚗💨


CG
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CHARLES G.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Exhaust pipe and muffler work
Customer service was great the associates were nice and friendly.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We appreciate the shout-out for our stellar team! 💪 Our associates certainly know how to make a day brighter and a vehicle run smoother. It's great to hear you had a friendly experience with us—who says car maintenance can’t come with a smile? 😄 Safe travels on the road ahead!


BP
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BELINA P.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Belina P.
Roy Hendricks always provides great service. Efficient and courteous!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/10/2025 09:39 AM

We're delighted to hear that you had a wonderful experience with us! 😊 Our team takes pride in being the Knights of Efficient and Courteous Service – we should probably get capes for that! Thank you for trusting us with your automotive needs; your support keeps our engines running smoothly! 🚗💨


NR
NANCY R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Belt replaced
Repair was priced well and completed before time promised
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/09/2025 09:38 AM

We appreciate you taking the time to share your experience! We're always striving to get things done faster than a speeding ticket (well, hopefully without the fine). It's great to hear the repair was both timely and cost-effective. If your vehicle ever needs another round of TLC, we'll be here to help! 🚗✨


AL
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ASHLEY L.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Fantastic customer experience
These guys were honest, clean, and extremely pleasant to have work on my car. They even finished way quicker that expected.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/07/2025 09:38 AM

We're glad to hear that our team hit the mark with their honesty and cleanliness! 🚗✨ We like to think of ourselves as the automotive fairy godparents—just without the magic wand (though a good wrench can feel pretty magical!). It’s great to know we had you back on the road faster than you expected. If you ever need us again, you know where to find our toolbox! 😊


KD
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KATHY D.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Excellent Service, Superior Staff and Good Value as Usual
We first went to Roy Hendricks when we moved to the area in 2016 because they were top rated on Yelp, it was a better experience and value than anywhere else we have gone in multiple states, and this still holds true today! Since then, we have brought all our family cars to Hendrick's many times and have always been very satisfied with their friendly and knowledgeable staff, good value, and their speedy repairs (their turn around repair times, even for large jobs, put dealers to shame).
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/05/2025 09:37 AM

It sounds like you’ve found your automotive go-to, and what a fantastic journey that is! 🚗✨ We're over the moon to hear that since 2016, we've not just met your expectations but have zoomed right past them! Our team takes pride in offering friendly service and speedy repairs; we aim to be your pit stop that gets you back on the road without missing a beat. 🏁 Thank you for trusting us with your family cars—here's to many more smooth rides ahead!


DG
David G.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
David said the technicians were quick, responsive, and provided good service.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/06/2025 09:41 AM

We're glad to hear that our technicians delivered speedy and responsive service! 🚗💨 It’s nice to know that you felt well taken care of during your visit. We aim to keep things running smoothly, just like your car! If you ever need us again, we’ll be here, ready to help—quickly, of course! 😊


RL
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RICH L.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Quick and easy
Just had a Virginia safety inspection done. It was quick and easy, as it should be but isn’t always at other shops.

What I really appreciate about Hendricks is they do what you ask them to do and they don’t try to upsell you. Hendricks has always been a pleasure to deal with.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/02/2025 09:38 AM

We appreciate the time you took to share your experience! It sounds like you had a smooth ride through that safety inspection 🚗💨, which is what we aim for—keeping it quick and efficient, just like a good tune-up. We're glad to hear that our no-nonsense approach to service resonates with you. Avoiding the upsell like a pro is just part of our charm! If you need us again, we've got the tools and the team ready to help you out. Cheers! 😊


JC
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JOE C.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
AC Issues
As has been all of my past experiences at Hendrick’s they fixed my issue quickly at a fair price. I have always had positive experiences with Hendrick’s and this was no different as a result I definitely recommend them.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 05/01/2025 09:38 AM

We’re glad to hear that your experiences with us have been consistently positive! 🛠️ It sounds like we’re on a roll, and we appreciate your trust in us to keep rolling along. Thanks for the recommendation—it’s good to know we’re a reliable pit stop on your automotive journey! 🚗✨


WO
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WILLIAM O.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Honest & reliable
Our go to for car repairs & maintenance!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/27/2025 09:39 AM

It’s fantastic to hear that we’re your go-to place for car repairs and maintenance! 🚗💨 We aim to be the pit stop where your car gets all the love and attention it needs. Whether it's a minor tire rotation or some serious engine whispering, we’ve got you covered! Thanks for putting your trust in us, and here’s to more worry-free miles ahead! 🛠️😊

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