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Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,122 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,122 Reviews)

JJ
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John J.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
10
As Always excellent work at a fair price.
Called early on Good Friday because my SUV was shaking when I applied the brakes. They got me in the same day and fixed the problem. Gave the brakes a good test and it stops like brand new.
I will make them my permanent auto repair go-to.
Thank you again for a job well done!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/19/2025 09:39 AM

We appreciate you sharing your experience! 🚙 It sounds like your SUV's brakes got a well-deserved spa day! We're glad to hear they stopped shaking and are back to performing like new. Making us your go-to auto repair shop is quite the honor. Here’s to smooth rides and safe stops ahead! 🛑✨


JR
JOEL R.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
9
Quick Reliable Service
Hendricks came recommended to me by my family when I arrived in Chesterfield County. They’ve always provided us quick, reliable service at a great value.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/18/2025 09:49 AM

We're over the moon to hear that family recommendations hit the nail on the head! 🌟 Quick and reliable service is our jam, and it’s great to know we could provide that for you too. If there’s anything else we can assist with (like keeping your vehicle in superhero shape), don’t hesitate to swing by! Your trust in us is greatly appreciated! 🚗💨


ST
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STEVE T.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent service!
Excellent service from everyone!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/17/2025 09:38 AM

We're glad to hear that you experienced excellent service! 🚗✨ It’s fantastic to know our team made your visit enjoyable. We're all about keeping cars and smiles running smoothly around here! Please let us know if there’s anything else we can help you with in the future. Enjoy the ride!


BR
BRIAN R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Happy Customer
Ive taken several of my cars to this place over the years and i have never been disappointed. Their quality of work and efficiency is second to none. Price has never been something i felt i needed to question either, very fair.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/17/2025 09:38 AM

It's great to hear about your consistent positive experiences with us! 🚗✨ We believe every car deserves a little TLC, and we’re glad to know our efforts have been up to par. Efficiency and fair pricing are what we aim for, so it's fantastic to see that resonating with you. If your cars could talk, we'd bet they’d have quite the fan club! Here's to keeping those wheels turning smoothly! 🎉


AK
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ANGELA K.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Fast and Friendly Service
We took our car for its annual inspection and as always were treated quickly and friendly by the staff.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/10/2025 09:38 AM

We're glad to hear that you had a quick and friendly experience during your annual inspection! 🚗✨ It’s our goal to make car care a little less of a hassle and a lot more enjoyable. If only we could do the same for laundry day! 😄 We appreciate your trust in us and look forward to keeping your vehicle in tip-top shape!


Verified Customer
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2025
verified customerVerified Customer
8
Excellent
Quick and easy great customer care and affordable. Nice people.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/09/2025 09:38 AM

We’re glad to hear you found us quick and easy! 🚗💨 Our team takes pride in providing great customer care—it's like our secret sauce! We appreciate your words about our affordability and nice folks; we think they’re the ones who keep our engines running smoothly. If there's anything else we can do to earn that extra star next time, let us know! 😊


BO
Brian O.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Brian said the person he talked to gave great service. They were pretty quick at diagnosing and didn't say there was a problem with things that weren't there.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/09/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like our team hit the nail on the head—quick diagnosis and a focus on what really matters! 🎯 We believe in keeping things honest and straightforward, just like your car needs to be (minus the drama). If you ever have more questions or car conundrums, you know where to find us! 🚗✨


DS
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don s.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
10
good service
Good service,Informed mechanics.very helpful with working with you, Gets the job done in a timely manner.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/07/2025 09:37 AM

We're glad to hear you had a great experience! 🚗 Our team believes that good service isn’t just about getting the job done—it's also about having a few laughs along the way. Your compliments about our mechanics being helpful and informed definitely made our day brighter! 🌟 If your car ever needs another tune-up or just wants to chat about its feelings, you know where to find us!


CK
Christene K.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Christene said she loves them and recommends them all the time.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/08/2025 09:36 AM

It sounds like you've found your automotive home away from home! 🚗✨ We appreciate your enthusiastic recommendations—it's like having a fan club! Rest assured, we'll keep delivering the quality service that keeps you coming back. Here’s to more smooth drives and great experiences ahead!


MP
Michelle P.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Michelle said they have very good customer service and they are timely.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/04/2025 09:39 AM

We're glad to hear that our customer service hit the mark! 🚗💨 Timeliness is key—we know how precious your time is. If we can keep your car running smoothly and you smiling, we've done our job right. Thanks for taking the time to share your experience! 😊


JH
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Jeff H.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent Service as always
I have been coming here for several years now and always get great service. Work is quality and everyone is friendly. Appointments are easy to make and get. The waiting area is clean and comfortable.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We appreciate you taking the time to share your experience! 😊 It’s always wonderful to hear from our long-time customers. We strive to keep our service top-notch and our waiting area comfy enough that you might just want to put your feet up for a nap! 😴 We're glad to know you’ve always felt welcome here. Thanks for being part of the Roy Hendrick family!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Quick service, Honest prices
My car broke down and needed a new starter. Roy’s was able to get me in the next day and finished the day I dropped it off even though they were short staffed. They gave me honest prices for what I needed and I really appreciate their hard work. I trust them to do a good job and not rip me off. Thanks!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We're glad to hear that we were able to get your car back on the road quickly, even with a bit of a staffing pinch! 🚗 It's always our aim to provide honest assessments and fair pricing—because nobody likes a surprise bill on top of unexpected car troubles! We're grateful for your trust in us and promise to keep working hard to earn it. Wishing you many smooth rides ahead! 🌟


MO
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Melanie O.
Powhatan, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Exhaust work
Everyone here was super nice! They let my daughter go back and look under my car, which she found to be super cool. They were also quick with the job. I got my muffler taken off and my car straight piped. I was in and out in an hour and a half. Thank you guys so much!!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

We're glad to hear your daughter found her new "under-the-car" adventure so exciting! 🚗🕵️‍♀️ It's great to know that you were in and out in a jiffy with your muffler makeover. We're always here to ensure smooth rides and happy vibes! If you have any more car tales to share, we’d love to hear them. Enjoy the sweet sound of that straight pipe! 🎶


OF
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Ok F.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Erroneous post- Correction
My last review was erroneously posted here. My apologies

That review was meant for Roy Hendrick's Auto store located at 6309 Horsepen Road, Henrico VA 23226.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

No worries at all! Mistakes happen, just like when you accidentally put salt instead of sugar in a recipe – though thankfully, this mix-up is far less messy. If you've got further thoughts or experiences to share about your automotive adventures, we're all ears! 🚗✨


OF
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Ok F.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent Service
Honesty is the best policy.
You know I can't say what business model is being used at Roy Hendricks auto shop but I can testify that the model most likely incorporates keeping things pretty honest.

Hear one technician to the boss on March 18th at about 7.15am. I'd visited to get my car inspected..... paraphrasing now...

"Can we call the owner of this car and tell him there's no need to change the oil? The car has really not been driven that much since the last oil change"

That's when you get goose bumps!

That's when you know some folks still do their jobs with an inherent comprehension that maybe some of their clients have memory lapses, or conditions that make

them prone to forgetting, and thus its no time to take advantage.

That's been my experience at this workshop. They just call it as it is. They stay away from work that is beyond their expertise but will tackle work within their scope to the best of the abilities.

Punctual.
Professional.
Honest.
Straight shooters.
Fair pricing

These virtues are more than I can ask for.
I have been taking all my vehicles to this shop for years now and I think I've taken their exceptional service for granted.

A little review here is one step to express

my very profound gratitude to the absolutely exceptional service I have enjoyed over the years.

Keep it going folks...
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 04/02/2025 09:39 AM

It sounds like you’ve struck automotive gold with us! 🏆 We’re delighted to hear that our crew has been keeping things honest and straightforward. It’s great to know that our technicians are looking out for you, even when your car might not need an oil change—consider it a little automotive TLC! Your recognition of our punctuality, professionalism, and fair pricing really makes our day. We’re all about doing our best and sticking to what we know, while making sure we give our customers the care they deserve. Here’s to many more years of keeping those wheels turning! 🚗💨

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