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SureCritic / Hyundai Dealer / Route 60 Hyundai
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Route 60 Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,127 Reviews)
82
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
159
Total ReScores™
4.8
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

Route 60 Hyundai’s certified technicians are here to ensure your Hyundai runs well for the road ahead. Route 60 Hyundai’s certified technicians are here to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(772) 569-6004
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:30 PM
Tue
7:30 AM - 7:30 PM
Wed
7:30 AM - 7:30 PM
Thu
7:30 AM - 7:30 PM
Fri
7:30 AM - 7:30 PM
Sat
8:00 AM - 5:30 PM
Sun
closed
* Eastern Time (Us & Canada)
8575 20th Street Vero Beach, FL 32966
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,127 Reviews)
Write a Review
Recent Reviews
JS
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Jennifer S.
Port Saint Lucie, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2024
2
Category: Service
Issue with my window tent
I will start off by saying I have always loved Vero Beach Hyundai, I literally live around 35 to 40 minutes away from this dealership. I purchased my vehicle from them and they have always been amazing, and yes the service department is amazing. By today for the first time I had an issue, my car was there for over a month and yes they were amazing, I was in a loaner car. Today I picked up my car, they pulled a car around, and I noticed I stayed to my daughter “that’s not my car the windows are tinted. Because my car has dark tinted windows. Well turns out it was my car. But, something just didn’t look right. As I’m driving home i roll the window down. That’s when I noticed the dark black rim around the top of my window, then I rolled the other windows down and noticed the same thing. So, I called the dealership they ask if I can bring the car back. When I get the apparently the owners daughter proceeds to show me pictures of my car when I brought it in, I show her the picture of the how the window looks inside with the faded tint that has a black rim. Yes, I’m angry any one else would be in my situation. I ask to speak to someone higher up, the woman whom had been showing me the pictures stated to me and I quote “ The is no one higher up I’m the owners daughter “ . I honestly didn’t care whose daughter you were. I just wanted someone to check on on maybe was there anyway someone there wash the inside of my windows with some sort of chemical which caused the fading of the tent but instead of that, I got the reaction of I’m the owners daughter there’s no one else here to speak to higher. Something in life are about principal and also you never know what kind of company you’re dealing with until you end up until there’s an issue. But I do want to think the service department who is always been great, but I’m just not sure that I’ll ever come back there or ever recommend you again not because I don’t like your dealership, because of the fact that nobody would even look into the fact that maybe they did something that could’ve caused that yet go ask the owners daughter
SG
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Stephen G.
Port Saint Lucie, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2022
10
Category: Service
Demonstrated what real service means
I had a cover underneath the vehicle come loose and hanging very low, which could get snagged and cause much damage. I also had to leave for West Coast in 3 days, needing the vehicle in safe shape. My Hyundai dealer of purchase (Napleton West Palm) refused to assist me, said they were booked up, would be at least a week or more. That being unacceptable, and not wanting to go to an independent garage due to warrantee, I called Rt 60 Hyundai and spoke to Rhett in Service. After listening to my problem, and also being booked solid, he told me to bring the vehicle in first thing in the morning, before the day's schedule started, and they would handle the problem for me. Rhett informed me it was fixed, and indeed could have got worse. Rt 60 Hyundai demonstrated what real service means, and they now have a future customer for all my needs! Highly Recommend!!!
SR
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Soraya R.
Vero Beach, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Great Customer Service. Mike, the Service Manager treated me like royalty. I highly recommend buying your next vehicle here or bringing your Hyundai for service here. Great place.
HANNAH L B. from Route 60 Hyundai responded on 03/27/2022 10:12 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

MT
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Marty T.
Okeechobee, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best Dealership I've Ever Dealt With
Efficient, professional and welcoming are just a fe of the adjectives that come to mind with I tell people about Route 60 Hyundai. It's a 60 mile drive for me to get to them, but I will choose to do business with this dealership every time I buy a new car or have my current Hyundai serviced.
HANNAH L B. from Route 60 Hyundai responded on 03/27/2022 10:11 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

Verified Customer
Lebanon, TN
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service done right
Everyone was attentive and took care of all that I asked for in a timely manner.
HANNAH L B. from Route 60 Hyundai responded on 03/25/2022 05:48 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

Verified Customer
Port Saint Lucie, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Great service! Effective and thorough! Will be continuing my service appointments at this location.
HANNAH L B. from Route 60 Hyundai responded on 03/23/2022 06:01 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

LT
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Lawence T.
Fort Pierce, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Routine service
Scheduled an appointment for oil change and tire rotation. Got to dealership 10 minutes before appointment and was registered in 2 minutes. Took a seat and within a few minutes was told of a recent recall and said if it was okay, they would do it right away. Everything done including a car was in 55 minutes. Loved not having to reschedule another appointment for the recall. Great people and service!
HANNAH L B. from Route 60 Hyundai responded on 03/23/2022 06:00 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

KK
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Katheryn K.
Vero Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Problem solved!
Quickly identified problem with the AC and repair was efficiently completed
HANNAH L B. from Route 60 Hyundai responded on 03/21/2022 06:02 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

Verified Customer
Port St. Lucie, FL
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Our new Santa Fe hybrid
Our new Santa Fe hybrid had some factory issues that took the expertise of the Route 60 staff to get to the bottom of. They were relentless in researching the issue and now everything is taken care of.
HANNAH L B. from Route 60 Hyundai responded on 03/18/2022 07:36 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

DW
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Douglas W.
Port Saint Lucie, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
It was a quick service well done and very pleasant customer service smiling faces
HANNAH L B. from Route 60 Hyundai responded on 03/14/2022 06:04 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

PC
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Perry C.
Port St. Lucie, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
sales and service
very good service. David made me feel comfortable. There was no sales pressure.He was instrumental in getting me my dream car.
HANNAH L B. from Route 60 Hyundai responded on 03/11/2022 09:38 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

TP
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Thomas P.
Fort Pierce, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
very good experience
Jeremy the service advisor did an excellent job helping to get my car fixed properly.
HANNAH L B. from Route 60 Hyundai responded on 03/10/2022 05:37 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We are so happy to hear your Service Writer, Jeremy, provided excellent service while you visited us! We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

JK
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Janice K.
Kingston, NH
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good experience
Friendly and helpful
HANNAH L B. from Route 60 Hyundai responded on 02/28/2022 05:38 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

WK
gravatar
William K.
Vero Beach, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy Hyundai Customer
As always, pleased with Route 60 Hyundai Service Department and Personnel.
HANNAH L B. from Route 60 Hyundai responded on 02/26/2022 10:05 AM

Thank you so VERY much for your feedback. We appreciate the 5 stars as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

JM
gravatar
Jeffrey M.
Palm Bay, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Team
Great Service Team
Will Recommend
HANNAH L B. from Route 60 Hyundai responded on 02/21/2022 12:30 PM

Thank you so VERY much for your feedback. We appreciate your kind words and for the 5 star rating as we work very hard to accomplish this and provide all customers with a great experience. We look forward to seeing you in the future, and appreciate your business and any referrals.

Sincerely,
Hannah Brown
Customer Care team
772-217-8373

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