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The Rotary Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(199 Reviews)
33
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
33
Net Promoter Score ®

Business Details

About

Full service auto maintenance center in Augusta, Maine. We also have registered, pre-owned vehicles for sale. Full service auto maintenance center in Augusta, Maine. We also have registered, pre-owned vehicles for sale.

Categories
Auto Repair, Oil Change, Used Car Dealer
Contact
(207) 622-3637

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
383 Water St Augusta, ME 04330
The Rotary Garage 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(199 Reviews)

BR
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Brooke R.
Auburn, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2023
10
Fast and Friendly!
First time customer: I needed serious help with my car's brakes, and even though it was late in the day, they still took a look at it and gave me an estimate. Repairs were done first thing the next morning, and I'm so grateful for their work. There are some more items on my vehicle's laundry list, and I know exactly where I'm taking it!

So many garages have an intimidating vibe with female customers, but I felt comfortable and respected at this shop.

RF
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Ron F.
Augusta, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
10
Starter Replacement
Once again Ethan and his trusty staff (Kyle) came to my rescue by replacing my starter in a timely fashion. You can’t go wrong by placing your trust in this business !

JL
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James L.
Augusta, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2021
0
Rotary Garage Ethan J. Danis Abusive Behavior !!!
Rotary Garage
383 Water Street
Augusta, ME 04330

Owner: Ethan J. Danis
Email: ethdan77@yahoo.com

October 20th, 2021, Wednesday time 4:15 PM Est, Ethan J. Danis had my mother’s car a Chrysler PT Cruiser 2002 to just replace her car battery and that’s was it, she already purchased a car battery and just need a garage to take the old one out and replace it with the new one, that was a short of simple job to do, for a professional mechanic, but when my half sister Crystal Landry called to see if he was done with my mother’s Linda Landry’s car he answered the phone calmly and then started to jump down my half-sisters throat screaming at her that he will not be fucking bossed around about his work and when to do it, and he was pretty slanders about it, and refused to work on my mothers car “NOW”, all cause my half-sister Crystal Landry called and asked him if her car was done yet??

And it will take me about 15 minutes to pick her up to bring her over to pick up her car if it’s done?

My half-sister Crystal had her girlfriend listen on the phone as Ethan J. Danis was screaming at her over the phone and saying, “Fuck You” and I won’t Work on your mother’s car, you can come and pick it up and go some place else with it and have them do the job!!!

And it was just a simple job for a “Professional” Auto-Mechanic if he was one in the first place, but by the looks of it he could not even do a simple break job on the car head of my mothers car, and in fact my mother called him her self after my half-sister called and she asked what was up, and why he refused to do the work on her car to replace the battery?

He started “Yelling” and “Screaming” at her over the phone too and bashing her that because my half-sister Crystal Landry called him earlier to ask him if my mother’s car was done yet, so she could bring her to come pick it up and fallow her home, because she has things to do tonight and get home early.

He was also saying he was having a hard time working on the car before my mothers car and it was a break job and he was having a hard time at doing it, and he would not be able to get to her car yet and he does not want to be told what to do or when to “fucking” do it!!

Neither my mother nor my half-sister Crystal Landry was speaking to him over the phone in any manner of to tell him how to do his job or when to do it, they was just asking if he was done replacing the battery yet, because he told them it be done with in an hour or so, the most as long as there was No complications during the job, then just about an Hour and Half the most.

So, you see he gave them estimated time when to expect the battery replacement job be done.

So, You and your daughter can come get your car its all charged up and you can come get it now!!! And he hanged up on my mother. (He just charged the old battery so it could startup, but he did not even do that, he just tore my mother’s steering wheel cover off her steering wheel and left it that way.)

So, Ethan J. Danis is Abusive Auto-machinic and not a good person to do business with at all!!!

All he had to do was tell my mother or half-sister he can’t get to her car yet; cause he’s having trouble on another job he’s doing and her’s will just have to wait till tomorrow.

And my mother and half-sister would accept that and would of understand that he’s having troubles with another car, and she just have to wait till tomorrow for her battery replacement job to be done is all.

But “NO” Ethan J. Danis Owner of Rotary Garage
383 Water Street, Augusta, ME 04330, was mean and Abusive and yelling at my mother Linda Landry and half-sister Crystal Landry.

And he had my mother’s vehicle overnight too, since 4:15 PM Est, October 19th, 2021, through to Wednesday October 20th, 2021, time 4:30 PM Est.

When my mother got there to pick up her car, he was still inside in the garage working on someone else car and he was making a lot of noise too, and my mother just got her keys to her car and left with her car.

GB
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Greg B.
Augusta, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Great service and I am -very- satisfied with the prices!
Ethan and his crew worked on my Chevy Colorado Z-71 and finished within the estimated time, and were spot-on with the prices... Thanks so much!
Recommended

BK
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Brian K.
Readfield, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
verified customerVerified Customer
Category: Service
great customer service
excellent
Recommended

JG
Jody G.
Augusta, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
verified customerVerified Customer
Category: Service
Jody said she did not have any problems with this business. She dropped her vehicle off and they did what they had to do.
Recommended

MR
Mark R.
Randolph, ME
2011 GMC Sierra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
verified customerVerified Customer
Category: Service
Mark said he had good luck with his experience. They provided good service.
Recommended

SM
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Sharon M.
Augusta, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
verified customerVerified Customer
Great service, reasonable prices
Ethan and his team always do a great job on my car. It's easy to get an appointment, the work is done right, and the price is right.
Recommended

GL
Gregory L.
Gardiner, ME
2004 Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
verified customerVerified Customer
Category: Service
Gregory said the business did a good job. They were straightforward, they finished on time, and the price was fair.
Recommended

JC
Jennifer C.
Richmond, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
verified customerVerified Customer
Category: Service
Jennifer said they've always done a great job on her vehicle and they are her good friends.
Recommended

SP
Steven P.
Augusta, ME
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2017
verified customerVerified Customer
Category: Service
Steven said the prices have gone up.
Recommended
Shannon C., Administrative Assistant from The Rotary Garage responded on 05/14/2017 06:20 PM

Hi Steve, thanks for the feedback. We did change our labor rate from 65 to 70 at the beginning of the year. Unfortunately the price of parts and labor has fluctuated so we had to reassess our labor rate. We have made sure to still keep a lower rate than most of the other shops in the area, and we aim to keep our value as high as possible by accurately diagnosing problems and fixing them the first time. Steve, we apreciate your business as a wonderful customer that has been with us for quite awhile. We are planning to roll out some new specials/pricing deals this year and I will add your name to the top of the list.  


BF
Bob F.
Maine
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
verified customerVerified Customer
Category: Service
Bob said this business had a good price.
Recommended

KT
Katie T.
Augusta, ME
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2017
verified customerVerified Customer
Category: Service
Katie said it took a lot longer than she expected, but she will be back again. They were unable to solve one of the problems she brought the vehicle in for.
Recommended
Shannon C., Administrative Assistant from The Rotary Garage responded on 05/14/2017 06:43 PM

Katie, 
Thank you for the review. I apologize that it took longer than we anticipated. We scheduled the work in the shop that day according to how long certain repairs typically take. Unfortunately, some times things take longer in real life than on paper when we run into a more complicated repair than was first visible to us. Fortunately, this does not happen frequently. I hope we will get a chance to make it up to you when you come back! Also, we are highly confident we can fix the other issues, just need a little more time to assess it. You can give us a call if you would like and we will get you right in! Thank you for being a great customer and we apreciate your business!


ID
Ian D.
Augusta, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
verified customerVerified Customer
Category: Service
Ian said the owner was very accommodating and helpful. They got it done and it was great.
Recommended

MM
Matthew M.
Topsham, ME
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2017
verified customerVerified Customer
Category: Service
Matthew said he had to take his vehicle back in because the work did not get completed the first time.
Recommended
Shannon C., Administrative Assistant from The Rotary Garage responded on 05/14/2017 06:53 PM

Matthew, 
Thank you for the feedback! I apologize that the caliper was sticking. Some times after being extended for a certain amount of time this can happen. I am glad you brought it to my attention so I could fix it. Thank you for being a great customer. If you ever run into a problem please feel free to call me and we will get you right in. We value you as our customer and look forward to seeing you again. 


Displaying Review 1 - 15 of 199 in total
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