Full service auto maintenance center in Augusta, Maine. We also have registered, pre-owned vehicles for sale. Full service auto maintenance center in Augusta, Maine. We also have registered, pre-owned vehicles for sale.
Hi Steve, thanks for the feedback. We did change our labor rate from 65 to 70 at the beginning of the year. Unfortunately the price of parts and labor has fluctuated so we had to reassess our labor rate. We have made sure to still keep a lower rate than most of the other shops in the area, and we aim to keep our value as high as possible by accurately diagnosing problems and fixing them the first time. Steve, we apreciate your business as a wonderful customer that has been with us for quite awhile. We are planning to roll out some new specials/pricing deals this year and I will add your name to the top of the list.
Katie,
Thank you for the review. I apologize that it took longer than we anticipated. We scheduled the work in the shop that day according to how long certain repairs typically take. Unfortunately, some times things take longer in real life than on paper when we run into a more complicated repair than was first visible to us. Fortunately, this does not happen frequently. I hope we will get a chance to make it up to you when you come back! Also, we are highly confident we can fix the other issues, just need a little more time to assess it. You can give us a call if you would like and we will get you right in! Thank you for being a great customer and we apreciate your business!
Matthew,
Thank you for the feedback! I apologize that the caliper was sticking. Some times after being extended for a certain amount of time this can happen. I am glad you brought it to my attention so I could fix it. Thank you for being a great customer. If you ever run into a problem please feel free to call me and we will get you right in. We value you as our customer and look forward to seeing you again.
So many garages have an intimidating vibe with female customers, but I felt comfortable and respected at this shop.