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ROCAFLEET

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(94 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Categories
Repair Shop, Tires, Used Car Dealer
Contact
(315) 405-4418
Opening in 42 minutes
Business Hours

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
445 Coffeen St Watertown, NY 13601
ROCAFLEET's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(94 Reviews)

AM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Excellent and timely service
I had a great interaction with several employees of this shop. They were up front and helpful to get me back on the road.
Josh F., Service Writer from ROCAFLEET responded on 04/25/2025 09:34 AM

It's fabulous to hear that you had such a positive experience with our team. We take pride in being upfront and helpful, so it seems our employees were running on all cylinders! Getting you back on the road is what we strive for—safely and with a smile, of course. We appreciate your support and look forward to assisting you again.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Periodic Oil Change
Perfect service from a highly professional staff. This firm does not cheat its customers by finding oil leaks or other problems with the engine , that are lies drummed up in order to run up the bill, like at least one of the major dealership in town.
Josh F., Service Writer from ROCAFLEET responded on 04/16/2025 09:34 AM

We appreciate your positive feedback and are delighted to hear about your experience with our team. It’s great to know that our commitment to transparency is shining through, especially in a world where some might think that adding a few “extra services” to the bill is standard practice. Our goal is to keep your vehicle running smoothly and ensure you leave with full confidence in our work. Should you need any assistance in the future, know we're here and ready to help, no added drama necessary!


BK
BOB K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
NYS inspection
Professional friendly and accommodating.in and out as as expected. Great choice for automotive needs at reasonable rates
Josh F., Service Writer from ROCAFLEET responded on 04/12/2025 09:39 AM

We're glad to hear you had a positive experience with us! It sounds like we hit all the right notes—professionalism, friendliness, and a swift service. We aim to keep our rates reasonable so everyone can drive away happy. If you need anything for your automotive needs in the future, we've got the tools and the team ready to help!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
9
Super friendly!
Friendly and helpful team!
Josh F., Service Writer from ROCAFLEET responded on 04/05/2025 09:37 AM

We appreciate your kind words about our team! It’s always nice to hear that our friendly faces are making a positive impact. If there’s anything else we can assist you with, just give us a shout. We’re here to help (and to keep practicing our friendly faces)!


PH
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PAMALA H.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Quick & Easy
Pouring rain, Wiper flew off. Called RocaFleet and within minutes, new blade put on. Thank you for all you do to keep my vehicles running safely.
Josh F., Service Writer from ROCAFLEET responded on 04/04/2025 09:34 AM

We're glad to hear we could swoop in like superheroes during your rainy day crisis! It's always our mission to keep your vehicles in top form, rain or shine. Riding with confidence is the name of the game, and we’re here to make sure those wipers are doing their job. If you ever find yourself in a tight spot again, you know where to find us. Safe travels!


CS
CATHRYN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Great experience
Everyone was very kind accommodating and professional
Josh F., Service Writer from ROCAFLEET responded on 04/04/2025 09:34 AM

It's fantastic to hear that our team left a positive impression! Kindness and professionalism are the two essential ingredients we aim to mix into the ROCAFLEET experience. It sounds like we hit the mark, and we couldn't be happier about that. Looking forward to welcoming you back for another great time!


AD
adam d.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Highly recommended!
I couldn't have asked for a better quality job and service! My car was well-serviced and Ernie was on top of his game. If you have a car you want to drive for years to come, then send it to Rocafleet; they will take care of your care like no one else. They are fair in pricing, professional, genuine, and very honest! I will not take my car anywhere else! Thank you guys!
Josh F., Service Writer from ROCAFLEET responded on 04/04/2025 09:34 AM

We appreciate your fantastic feedback! It sounds like Ernie really knocked it out of the park this time, and we’re glad to hear your car is in such great shape. We aim to treat every vehicle like it's our own rather than just a job. If we could put a sticker on your car that says "Most Loved," we absolutely would. We're looking forward to keeping your ride in tip-top shape for many years to come. Your loyalty means a lot to us!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Great Experience
These guys are wonderful. Got the job done quickly with a good price. Would definitely use these guys again !
Josh F., Service Writer from ROCAFLEET responded on 04/02/2025 09:35 AM

We’re so glad to hear that you had a great experience with us! Nothing beats quick service at a good price, and we aim to keep our superhero capes at the ready for your next project. We look forward to helping you again in the future!


EH
ERNEST, L H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great job
Outstanding Job, quick service notified as soon as the job was completed
Josh F., Service Writer from ROCAFLEET responded on 03/27/2025 09:34 AM

We appreciate your feedback on our quick service and the outstanding job we strive to deliver. It's great to hear that you were kept in the loop throughout the process. We aim to keep customers informed—it's our secret to avoiding unnecessary anxiety (and a few gray hairs, too). Looking forward to serving you again!


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Valued Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
service work
Always keeping you updated
Josh F., Service Writer from ROCAFLEET responded on 03/13/2025 06:07 AM

We love updating our customers with progress and time of completion. We won't keep you in the dark. Thank you for sharing!


TE
THOMAS E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Awesome people,they make sure your vehicle is safe ,good service
Awesome people,they make sure your vehicle is running goood and safe,very reliable service
Josh F., Service Writer from ROCAFLEET responded on 03/07/2025 09:33 AM

We appreciate your recognition of our team! It's always our goal to keep your vehicle running smoothly and safely. Reliability is kind of our bread and butter, so hearing that we've hit the mark really makes our day. We're glad to have you as part of the ROCAFLEET family!


PM
PHIL M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Best mgt and mechanics around
The best in town honest people and friendly perfect knowledge of cars take your car there you will never be disappointed amen hats of to the fleet.
Josh F., Service Writer from ROCAFLEET responded on 03/04/2025 09:54 AM

Thanks for the kind words Phil! We beleive if you take care of the customer, the customer will take care of you! Stop in anytime, for the same great service.


ES
EDWARD S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
NYS Inspection
Fry, Ernie and the entire Team are always friendly and welcoming!
My vehicle needed a NYS inspection; which was timely and accurate.
I was informed and even given paperwork of some concerns outside of the inspection, which is always appreciated.
Josh F., Service Writer from ROCAFLEET responded on 03/03/2025 08:50 AM

It's wonderful to hear that our team, including Fry and Ernie, made your experience such a pleasant one! We like to inform our customers of what we see to minimize surprises down the road. We're glad you appreciate that! Your vehicle deserves the best care, and we're here to provide it!


BL
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BEAU L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Quality care
I felt very welcomed. My vehicle was taken care of in a timely manner. I trust that the shop had my best interest at heart. I will be a returning customer.
Josh F., Service Writer from ROCAFLEET responded on 03/02/2025 09:34 AM

We're glad to hear that you felt welcomed and that your vehicle was in good hands. Timeliness is key, and it’s fantastic to know that our efforts are being appreciated. We believe in treating our customers' vehicles like royalty, minus the crown jewels, of course. Looking forward to your next visit!

Josh F., Service Writer from ROCAFLEET responded on 03/03/2025 06:07 AM

We appreciate your kind words and patronage Beau! You are welcome anytime and we promise to never let you down!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
9
Power steering work for n my old car
The crew did a great job diagnosing, repairing and processing their work order. Friendly, courteous and professional care by all at the Watertown, NY shop
Josh F., Service Writer from ROCAFLEET responded on 03/01/2025 09:35 AM

We're so pleased to hear about your positive experience at our Watertown shop! It's always heartening to know that our crew is not only diagnosing issues, but also spreading a bit of friendly professionalism while they’re at it. It's like they have a sixth sense for customer service! Your kind words inspire us to keep delivering the best. Thank you for taking the time to share your thoughts!


Displaying Review 1 - 15 of 94 in total
Service Coupons and Posts
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
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