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Robert Woodall Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(705 Reviews)
75
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Score Details

5 stars
79%
4 stars
11%
3 stars
3%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
21
Total ReScores™
4.1
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

At Robert Woodall Hyundai, we want to be your repair destination and have a full service center located on-site for maintenance and repairs. At Robert Woodall Hyundai, we want to be your repair destination and have a full service center located on-site for maintenance and repairs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(434) 822-0100
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2143 Riverside Drive Danville, VA 24540
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(705 Reviews)
Write a Review
Recent Reviews
MM
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Melissa M.
Hurt, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2022
0
Category: Service
Poor service Dept.
So my dad brought a 2022 hyundai Tuscan about a year ago. And yesterday he went to fill it up and it wouldn't take the gas. So my mom calls dealership to schedule app and they said they couldn't get it til Oct 14 a whole month from now. So I called this morning and they directed me to the GMC service manager who was very condescending towards me and didn't offer to help in anyway. Just kept saying there is nothing they can do so my dad is without a vehicle for a month with nothing else to drive. And he works an hour from home it's not like he can catch a ride that far. But do they care no why would you book up all your hours with no thought of emergencies or people who are out of town or anything just dont care at all I have brought 4 vehicles from them but i will not be buying anymore. Just total jerks. I bet they get their cars in over top of other customers. They wouldn't go a month without a vehicle that they are paying for. Just very disrespectful and no empathy for their customers.
KT
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Kathy T.
Ringgold, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2022
0
Category: Service
Required to pay for recall
Received recall letter from Hyundai for no cost ABS recall. Was told to contact dealer and schedule appointment. Was told by dealer if recall was preformed now I would have to pay or wait until some time in August for no charge. Appointment has been made at a Greensboro dealer for recall to be done at no charge. Car was purchased from Woodall.
RS
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Ray S.
Danville, VA
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Good Customer Service. Online booking needs improvement
All went well except that the establishment was closed when I got there for my 7:30am appointment and waited 10 minutes for someone to arrive. When they did arrive I was told the service men would be arriving at 8.

The Customer Attendant however was very courteous. Hyundai needs to look into the online booking because my appointment (which I had rescheduled online)could not be found.
JACOB T. from Robert Woodall Hyundai responded on 04/05/2022 04:52 AM

We are extremely disappointed we did not deliver 100% customer satisfaction. Please feel free to reach out to me at your earliest convience as I would like to get a plan of action to ensure all of your service needs are met. Thank you again for your business and we hope to service your Hyundai in the future!

Jacob Tatum Hyundai Service Manager 434-822-0100 ext. 3108

TS
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Tony S.
Nathalie, VA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great people to work with
I recently bought a 2022 Hyundai sonata for my daughter from Woodall Hyundai. And the experience was exceptional! The salesman Shaun was fantastic! He text me every week letting me know of new inventory that arrived. When we decided on a Hyundai Sonata even though they did not have one in stock, the manager traded a suv they had on the lot to another dealer for a new Hyundia sonata. To top all that Shaun personally delivered the car to my home (40+miles away) to surprise my daughter with her new car. The team went out of their way to accommodate our needs and we are very thankful of the Woodall team.
JACOB T. from Robert Woodall Hyundai responded on 03/07/2022 04:57 AM

Thank you so much for the positive review! We are greatful for your business and we are glad we were able to make your car buying experience wonderful. If you have any questions please do not hesitate to reach out to us as we always strive for 100% customer satisfaction!

Jacob Tatum Hyundai Service Manager 434-822-0100 ext. 3108

DG
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Deborah G.
Axton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
10
Category: Service
They were great people
They help me in any way that they could no other dealership did that and I'm proud to be part of their family
JACOB T. from Robert Woodall Hyundai responded on 02/25/2022 02:25 PM

Thank you so much for the positive review! We look forward to servicing your vehicle in the future.

Jacob Tatum Hyundai Service Manager 434-822-0100 ext 3108

EG
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Elizabeth G.
Danville, VA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Flat tire
I had a foreign object in my tire. My tire was going flat as I pulled in the dealership and the dealership manager, salesman , service writer and mechanic came out as soon as pulled in because they saw me pulling in distressed. They were friendly and courteous and were able to help me and get me going again.
JACOB T. from Robert Woodall Hyundai responded on 02/08/2022 01:10 PM

Thank you so much for the positive review! We look forward to servicing your vehicle in the future!

Jacob Tatum Woodall Hyundai Service Manager 434-822-0100 ext 3108

LS
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Lillie S.
Axton, VA
2019 Hyundai Santa Fe Xl
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Repair
10
Category: Service
Revised Review
Customer service representative is always courteous, polite, and professional. Service is excellent and service performed is done in the approximate wait time estimated.
JACOB T. from Robert Woodall Hyundai responded on 02/01/2022 05:05 AM

Thank you so much for the review. I have left you a voicemail regarding the survey and just wanted to reach out and see what we could do make it right. Feel free to call me at 434-822-0100 ext. 3108.

Jacob Tatum Hyundai Service Manager

DS
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Debra S.
Martinsville, VA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance
Always work with me on scheduling convenient appointments. The staff very friendly and helpful. This is my second Tucson and I have been very pleased with both and the service I receive from Woodall’s Hyundai
JACOB T. from Robert Woodall Hyundai responded on 01/25/2022 06:00 AM

Thank you so much for the postive review! We look forward to servicing your vehicle in the future.

Jacob Tatum Hyundai Service Manager 434-822-0100 ext. 3108

JW
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James W.
Reidsville, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome.
The staff was very good and gave feedback.
The service on the vehicle was very good.
JACOB T. from Robert Woodall Hyundai responded on 12/27/2021 04:13 PM

Thank you so much for the positive review! We llook forward to servicing your vehicle in the future.
Jacob Tatum Woodall Hyundai Service Manager 434-822-0100

FA
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Francesco A.
Danville, VA
2018 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
verified customerVerified Customer
7
Category: Service
Friendly staff
The manager Jacob is very friendly and always willing to help.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2021
Service Type: Maintenance
2
Category: Service
Waste of time
Total disrispect of people's time. Don't even bother scheduling an appointment as they never honor it. Also, don't wait there for your vehicle unless you have the all day available.
JACOB T. from Robert Woodall Hyundai responded on 12/22/2021 08:19 AM

Good Morning, I do apologize about your experience with our service team. I will be trying to contact you in reguards to the visit and see how we can assist in providing 100% customer satisfaction. Thank you again for your business.

Jacob Tatum Hyundai Service Manager 434-822-0100

Verified Customer
Altavista, VA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
I was extremely pleased with the service and the care that was taken. The service was quick and efficient and the staff was very helpful and pleasant.
JACOB T. from Robert Woodall Hyundai responded on 11/29/2021 01:31 PM

Thank you so much for the positive review! We look forward to servicing your vehicle in the future!

Jacob Tatum

SH
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Sandra H.
Danville, VA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best dealership
Amber and Jacob and the technicians obviously care about their customers and providing excellent service. When I was traveling and needed tires on short notice they did everything possible to have the tires installed. They communicate all issues clearly. So glad I bought the car from Woodall!
JACOB T. from Robert Woodall Hyundai responded on 11/02/2021 08:15 AM

Thank you so much for the positive review! We look forward to servicing your vehicle in the future!

ZJ
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Zana J.
Danville, VA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
everyone has very efficient--great service
Good service creates more buiness
JACOB T. from Robert Woodall Hyundai responded on 09/02/2021 07:14 AM

Thank you so much for the positive review! We look forward to servicing your vehcile in the future!

Verified Customer
Danville, VA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Quick service
Service was great. Insble to book service online & took several phone calls, transfers to get service manager to make appointment.
JACOB T. from Robert Woodall Hyundai responded on 08/30/2021 05:44 AM

Thank you so much for the positive review. I am sorry it took that many attempts to  get you through to someone for the appointment. We are currently looking into how we can improve this process and appreciate your patience. Thank you again for choosing Woodall Hyundai and we look forward to servicing your vehicle in the future!

Jacob Tatum

Verified Customer
Danville, VA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
General Maintenance
I appreciate the convenience for me to get oil change and tires rotated. I feel they are trying to provide a courteous service for you to come back and one day purchase another car from Robert Woodall dealership.
Jason H. from Robert Woodall Hyundai responded on 08/20/2021 12:32 PM

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let us know how we doing.

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