business image

Roadrunner Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,006 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1020 Whispering Pines Lane, Suite J Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,006 Reviews)

JG
gravatar
Jeff G.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
M
Minor repair "Windshield Wipers". RR made sure it was done right,
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:16 AM

Thank you for your review, Jeff! We're glad to hear that we were able to take care of your windshield wiper repair and ensure it was done right. At Roadrunner Automotive, we strive to provide quality service for every job, big or small. We appreciate your trust in us and look forward to assisting you again in the future!

The Roadrunner Team

MN
Michael N.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Michael said the business looks very professional, he goes there all the time, they do a good job.
Recommended
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:14 AM

Thank you so much, Michael, for the kind words and for being a loyal customer! We're thrilled to hear you’re always satisfied with our work and find our business professional. We truly appreciate your continued trust in Roadrunner Automotive and look forward to serving you again soon!

The Roadrunner Team

Verified Customer
Nevada City, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2025
verified customerVerified Customer
2
Fine work, high price and poor customer service
The mechanical work was done well, seemed thorough which I appreciated. The lady at the desk was not very personable and was uncomfortable to communicate with.
Brian H. from Roadrunner Automotive responded on 02/12/2025 12:57 PM

Thank you for your feedback and for acknowledging the quality of the mechanical work we performed. We take pride in providing thorough service, and we’re glad that aspect met your expectations. We sincerely apologize for the experience you had with our customer service. It’s always our goal to make every interaction as positive and comfortable as possible, and we clearly missed the mark in your case. We appreciate you bringing this to our attention, and we will address this with our team to ensure better service in the future. We would love the opportunity to serve you again and hope you might reconsider your rating once we've had the chance to improve your experience. Your feedback is invaluable as we strive to provide both excellent workmanship and customer care.

The Roadrunner Team


RR
gravatar
Russ R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Reliable Service
Been returning here for 11 years and still the best and most reliable shop!
They have never let me down in finding the issue with my vehicle, fixing it and not trying to and sale me anything else that I really don’t need…..I highly recommend
Roadrunner!
Brian H. from Roadrunner Automotive responded on 02/06/2025 08:10 AM

Thank you so much for your kind words and continued trust over the past 11 years! We’re thrilled to hear that you've had such a positive experience with us and that we’ve been able to consistently meet your expectations. Providing reliable service and honest repairs is always our top priority, and we truly appreciate your recommendation. We look forward to keeping your vehicle in top shape for many more years to come!

The Roadrunner Team

SH
gravatar
Shirlie H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Quick, clean and efficient
They were done earlier than expected.
Everyone is so friendly.
Brian H. from Roadrunner Automotive responded on 02/04/2025 11:40 AM

Thank you, Shirlie, for your kind words and the 5-star review! We're thrilled to hear you had a positive experience with our quick, efficient service. Our team works hard to exceed expectations, and we appreciate your feedback. We look forward to serving you again!

The Roadrunner Team


GS
Garreet S.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Garreet said they did great but hourly rate was a bit high.
Recommended
Brian H. from Roadrunner Automotive responded on 01/30/2025 04:28 PM

Thank you for taking the time to leave us a 5-star review! We’re glad to hear that you were pleased with the quality of service at Roadrunner Automotive. We truly appreciate your feedback regarding our hourly rate. We strive to provide top-notch service and use the best parts and tools to ensure your vehicle is in excellent condition. We understand that pricing is an important consideration, and we work hard to offer competitive rates while maintaining high standards of quality. If you have any further questions or concerns, don’t hesitate to reach out. We value your business and look forward to serving you again in the future.

The Roadrunner Team

CL
gravatar
Carlton L.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Flexible great service
I showed up a week early and they were able to fit me in. I always go to these guys. I've never had a problem with their work over the years. Thanks for being there.
Brian H. from Roadrunner Automotive responded on 01/27/2025 08:51 AM

Thank you so much for the wonderful 5-star review! We're thrilled to hear that you've had such positive experiences with us over the years. It's always our goal to be as flexible as possible to accommodate our customers' needs, and we're glad we could get you in early this time. We truly appreciate your continued trust and loyalty. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing Roadrunner Automotive!

The Roadrunner Team

KB
gravatar
Kyle B.
Nevada City, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Quick and reasonably priced
Had my job done early and they charge a very good price compared to other shops I've been to
Brian H. from Roadrunner Automotive responded on 01/22/2025 09:36 AM

Thank you for taking the time to share your experience! We're thrilled to hear that you were satisfied with the quick service and competitive pricing at Roadrunner Automotive. Our team works hard to provide efficient, high-quality service at an affordable rate, so it's great to know we hit the mark for you. We appreciate your business and look forward to serving you again in the future!

The Roadrunner Team

NJ
Nicole J.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
Category: Service
Spoke to Nicole's mom. She said they were fair, honest and well priced.
Recommended
Brian H. from Roadrunner Automotive responded on 01/21/2025 04:38 PM

Thank you for your kind words! We're so glad to hear that your experience with us was positive. At Roadrunner Automotive, we pride ourselves on being fair, honest, and offering competitive prices. It’s always a pleasure to know our customers feel taken care of. If you ever need anything in the future, don’t hesitate to reach out!

The Roadrunner Team

DM
gravatar
Dennis M.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Service, efficient and with a smile
Alyssa is always friendly and helpful and Brian is always quick to respond.
Brian H. from Roadrunner Automotive responded on 01/20/2025 08:12 AM

Thank you so much for your kind words and 5-star review Dennis! We're thrilled to hear that Alisha's friendliness and helpfulness, along with Brian's quick responses, made your experience a positive one. At Roadrunner Automotive, we always strive to provide efficient and top-notch service with a smile, and it's wonderful to know that our team is hitting the mark. We appreciate your support and look forward to serving you again soon!

The Roadrunner Team

Verified Customer
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Exceptional service!
Roadrunner has been exceptional in maintaining my car. They always keep me informed about the condition of my vehicle and my car runs smoothly and efficiently thanks to their reliable service.I highly recommend them!
Brian H. from Roadrunner Automotive responded on 01/17/2025 10:47 AM

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're happy with the service and that your car is running smoothly. Our team is dedicated to keeping your vehicle in top condition, and it's great to know that our efforts are making a difference. We truly appreciate your recommendation and look forward to continuing to serve you in the future!

The Roadrunner Team

SB
Sean B.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
Sean said they were pretty good. They were able to get him in pretty fast and finish it quickly.
Recommended
Brian H. from Roadrunner Automotive responded on 01/16/2025 04:33 PM

Thank you for the fantastic review! We're so glad to hear that you had a positive experience with us. We always aim to provide fast, efficient service, and it’s great to know we met your expectations. If you need anything else, don't hesitate to reach out—we're here to help! Safe travels!

The Roadrunner Team

KM
gravatar
Kelly M.
Alta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Smog Check
Roadrunner had me in and out in the fastest time I have ever experienced. I've been a part time customer, but plan to only take my vehicles to them from now on. Excellent Service and friendly staff.
Brian H. from Roadrunner Automotive responded on 01/14/2025 02:25 PM

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with us. Speed and excellent service are always our top priorities, and we're so glad we could exceed your expectations. We look forward to being your go-to shop from now on and continuing to provide the best care for your vehicles. Thanks again for choosing Roadrunner Automotive—we truly appreciate your trust and support!

The Roadrunner Team

Verified Customer
Nevada City, CA
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2025
verified customerVerified Customer
7
Friendly service, but was expensive.
Service was good, car is fixed and only complaint was the expense. i appreciate the attention that was given to ensure the job was done correctly. I would suggest at the hourly rate you charge to look into time and material for the charges to the client. I feel like it was a blanket hourly charge no matter how long the time it took to make the fix.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2025
3
Friendly service, but was expensive.
Was charged almost $400 for a 20 minute 2 tool fix. Replaced a sensor that only required a 1 1/16 socket and a screw driver to be replaced.
Brian H. from Roadrunner Automotive responded on 01/14/2025 02:28 PM

Thank you for taking the time to leave a review! We're glad you found our team friendly and appreciate your feedback. We understand that the cost may have seemed higher than expected, and we want to clarify that the price reflects both the diagnostic work and the repair process, which involves not just the labor but also the expertise and tools required to ensure the job is done correctly and safely. Sometimes, repairs may seem simple, but proper diagnostics and quality service are essential to prevent future issues and ensure your vehicle runs smoothly. We truly value your business and hope we can continue to provide the high-quality service you expect from us. If you have any questions about future repairs, please don’t hesitate to reach out!

The Roadrunner Team

Verified Customer
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Smog chec
From the front desk to out the garage door, friendly and helpful. Smog was done quickly and the price was reasonable. I will tell my friends to come check it out.
Brian H. from Roadrunner Automotive responded on 01/07/2025 02:53 PM

Thank you so much for your kind words and the 5-star review! We're thrilled to hear you had a positive experience from start to finish. We appreciate your support and look forward to helping you and your friends in the future!

The Roadrunner Team

Displaying Review 1 - 15 of 1006 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.