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Roadrunner Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,018 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1020 Whispering Pines Lane, Suite J Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,018 Reviews)

SH
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Shirlie H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Quick, clean and efficient
Dustin is a fantastic mechanic . Thorough and efficient
Brian H. from Roadrunner Automotive responded on 04/23/2025 11:07 AM

Thank you so much for the great review! We're glad to hear you had a quick, clean, and efficient experience. We'll be sure to pass your kind words along to Dustin, he’ll really appreciate it and the flowers! <3

The Roadrunner Team

RR
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Russ R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great job !
I’ve brought in many automotive problems to this shop for over 11 years. This shop always have done a great job in completing in a timely manner ! Hope I’m able to return here for service for another 11 years! Thanks
Brian H. from Roadrunner Automotive responded on 04/21/2025 09:19 AM

Thank you so much for your continued trust and support over the past 11 years! We're grateful for loyal customers like you and are committed to providing the same great service for many more years to come. We look forward to seeing you again, here’s to another 11!

The Roadrunner Team

DH
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Douglas H.
Grass Valley, CA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
quick and proffesional
once again next day quality service. Thanx folks!
Brian H. from Roadrunner Automotive responded on 04/17/2025 08:04 AM

Thank you for the kind words and continued support! We're glad we could provide quick and professional service once again. Looking forward to helping you next time!


The Roadrunner Team


MB
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Michael B.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
check of acceleration issues on 2005 Prius
so helpful! got me right in for service and when all indications pointed to the hybrid battery didn't charge for the assessment! Helpful in finding battery resources.
Great customer service, friendly and knowledgeable
Brian H. from Roadrunner Automotive responded on 04/11/2025 08:44 AM

Thank you so much for the awesome review! We’re glad we could help with your Prius and appreciate your kind words about our team. It was a pleasure working with you, and we're always here if you need anything down the road!

The Roadrunner Team


LA
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Lance A.
Nevada City, CA
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
9
Right Now!
I had missed my scheduled arrival the prior day when recommended I could come in, but they still took care of m e right away!
Brian H. from Roadrunner Automotive responded on 04/07/2025 08:29 AM

Thank you so much for your kind words! We're glad we could accommodate you and get you taken care of. We appreciate your understanding and look forward to seeing you again soon!

The Roadrunner Team

GT
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Gabrielle T.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
Amazing
Roadrunner automotive really shows how much they care about service and quality. Every time I get my oil changed they advised me on things that may be coming up with regard to my vehicle and I truly appreciate that being that I don't know much about cars. Thank you roadrunner automotive and staff.
Brian H. from Roadrunner Automotive responded on 04/07/2025 08:31 AM

Thank you for the wonderful review! We're so glad to hear that you appreciate our service and advice. It’s always our goal to make sure you feel informed and taken care of. We truly value your trust in us and look forward to continuing to serve you!

The Roadrunner Team

MR
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Mr R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
0
Continue great service
As a returning customer for 11 years, this crew gets your service / fix done quick and done right !
You can’t go wrong with this shop !
Brian H. from Roadrunner Automotive responded on 03/20/2025 08:52 AM

Thank you so much for your kind words and continued trust in Roadrunner Automotive! We truly appreciate your loyalty over the past 11 years. It’s always a pleasure to see you—and Wiley—come in. Looking forward to many more years of great service with you!

The Roadrunner Team

NH
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Nickolas H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
They keep me rolling!
As usual the Roadrunner crew keeps my both of my buggies in tip top shape.
And keeps us rolling down the road to happy destiny!
Couldn't do it without them!
Thanks Roadrunner!
See you next time.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:57 AM

Thank you for the kind words Nick! We're thrilled to hear that our team keeps your 'buggies' in top shape and helps you stay on the road to your next adventure. We appreciate your continued trust in Roadrunner, and we look forward to seeing you next time!

The Roadrunner Team

DF
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David F.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
A clean car care center. Staff makes you feel as if you are family.
I always feel like I am the most important person in the room. This staff will go to great lengths to help with your car care.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:59 AM

Thank you so much for the wonderful review David! We're delighted to hear that you feel like part of the Roadrunner family and that our team goes the extra mile to take care of your car. Providing exceptional service and making our customers feel valued is our top priority. We look forward to continuing to serve you and keep your car in great shape!

The Roadrunner Team

JC
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Jerry C.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Fast Service
Work is done right and on time.
Brian H. from Roadrunner Automotive responded on 03/12/2025 08:20 AM

Thank you for your kind review Jerry! We're thrilled to hear you were satisfied with our fast service and the quality of our work. We look forward to serving you again in the future!

The Roadrunner Team


JW
Jim W.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Jim said they're real personable, fair in pricing, and do really good work. He said Alicia is so capable. He said he had an emergency when his battery died. They got him in within the hour. He said it's difficult to change his battery but they got it done within an hour.
Recommended
Brian H. from Roadrunner Automotive responded on 03/03/2025 08:19 AM

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Jim found our team personable, fair in pricing, and that Alisha was able to assist with his emergency in a timely manner. We pride ourselves on providing top-notch service, and it's great to know that we were able to get his battery replaced quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!

The Roadrunner Team

JM
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Joe M.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Changed battery for electronic car key. Simple job, done quickly
My car dash indicated my electronic car key battery was low. As this was first time this happened i was unsure how to fix it. Called Roadrunner and they told me to bring it in. Within 10 minutes of arriving the battery was changed and i was clued on how to change it myself for the next time. Friendly people doing good work. I have been a satisfied customer for a few years.
Brian H. from Roadrunner Automotive responded on 02/25/2025 08:02 AM

Thank you so much for your wonderful review! We're glad we could help with your car key battery and provide you with the knowledge for next time. We truly appreciate your continued support and look forward to serving you again soon!

The Roadrunner Team


JG
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Jeff G.
Nevada City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
M
Minor repair "Windshield Wipers". RR made sure it was done right,
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:16 AM

Thank you for your review, Jeff! We're glad to hear that we were able to take care of your windshield wiper repair and ensure it was done right. At Roadrunner Automotive, we strive to provide quality service for every job, big or small. We appreciate your trust in us and look forward to assisting you again in the future!

The Roadrunner Team

MN
Michael N.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
Michael said the business looks very professional, he goes there all the time, they do a good job.
Recommended
Brian H. from Roadrunner Automotive responded on 02/17/2025 08:14 AM

Thank you so much, Michael, for the kind words and for being a loyal customer! We're thrilled to hear you’re always satisfied with our work and find our business professional. We truly appreciate your continued trust in Roadrunner Automotive and look forward to serving you again soon!

The Roadrunner Team

Verified Customer
Nevada City, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2025
verified customerVerified Customer
2
Fine work, high price and poor customer service
The mechanical work was done well, seemed thorough which I appreciated. The lady at the desk was not very personable and was uncomfortable to communicate with.
Brian H. from Roadrunner Automotive responded on 02/12/2025 12:57 PM

Thank you for your feedback and for acknowledging the quality of the mechanical work we performed. We take pride in providing thorough service, and we’re glad that aspect met your expectations. We sincerely apologize for the experience you had with our customer service. It’s always our goal to make every interaction as positive and comfortable as possible, and we clearly missed the mark in your case. We appreciate you bringing this to our attention, and we will address this with our team to ensure better service in the future. We would love the opportunity to serve you again and hope you might reconsider your rating once we've had the chance to improve your experience. Your feedback is invaluable as we strive to provide both excellent workmanship and customer care.

The Roadrunner Team


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