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River Oaks Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,045 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
3.3
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today. From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today.

Categories
Firestone Repair Shop, Tire Sales and Repair, Car Maintenance
Contact
(713) 621-2040
Visit Website
Closing in 37 minutes
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3701 Westheimer Rd Houston, TX 77027-5221
Get Directions
River Oaks Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,045 Reviews)
Write a Review
Recent Reviews
JB
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JOHN B.
Houston, TX
Lincoln Navigator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
9
good
good service
EDDIE S. from River Oaks Firestone responded on 05/06/2025 10:01 AM

Thank you for your trust and business. We truly appreciate you 🙏🏻

PB
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PEYTON B.
Houston, TX
Lexus LS 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Excellent service. Thanks
Friendly, efficient, excellent.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:22 AM

Thank you for trusting us in maintaining your vehicle. We appreciate your business and your feedback. 

It's always a great pleasure to serve you.
Thank you very much 

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Valued Customer
Houston, TX
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
great experience
thanks for everything!
EDDIE S. from River Oaks Firestone responded on 05/01/2025 08:12 PM

Thank you so much for all you do with us.

We truly appreciate you 🌷

EJ
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EDITH J.
Houston, TX
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Excellent Service
They are thorough and transparent. I highly recommend.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:24 AM

Thank you for sharing your experience with us. We appreciate your trust and business.
Its always such a pleasure serving you. 

Thank you 🙏🏻 

BG
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BRUCE G.
Houston, TX
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Service with a Smile
The team greets you in a nice waiting area and will follow up with you on a timely basis if they find other areas of concern that need attention.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:26 AM

We appreciate your trust in us over the years and all you do with us. It's always such a blessing to have you as a very valued friend and we will always be there for you. 

We truly appreciate you. Thank you so much 😊 

MC
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MARY C.
Houston, TX
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Gratitude for River Oaks Firestone
River Oaks Firestone offers superb service. Everyone working there cares for the customer and has the customer’s best interest at the forefront of everything they do. The prices are far better than the dealerships and the work is excellent and dependable. Robert is so kind and has taken care of several of my cars and I will always call him when a need arises.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 10:00 AM

We appreciate your business and trust in us! We are so grateful to be able to help you.
Your feedback made our day better.
 Thank you so much 😊 

CO
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CONNER O.
Houston, TX
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Service for unexpected issue
I had to bring my car in after my alternator died. They quickly diagnosed the problem and also discovered that my belt was in very bad shape. The alternator, belt, and battery were replaced in a timely fashion. As usual the service was very friendly.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:13 AM

We appreciate your business and trust...
We truly enjoyed your visit 🙏🏻

TW
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TRACI/JOHN W.
Houston, TX
Mercedes-Benz SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
They’re so efficient and nice. Very clean. I was running late to pick up my car and they waited for me.
My tire kept leaking and no one could figure it out. I went to River Oaks Firestone and within less than an hour they found the leak and fixed it. So efficient and clean. Very polite.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:16 AM

Thank you for sharing your experience with us. We appreciate your trust and the opportunity to help you. Always a pleasure 🙏🏻

JH
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Jay H.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
10
Best, fair, competent service with family-like friendliness!
Good competent diagnosis with fairly-priced service. Eddie, Robert, Ned and the crew are the best ever.....understanding from the customer's perspective, while charging very fair fees. I am grateful for having found them many years ago...sent family & friends there with the confidence they would be treated as well as they treat me.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:19 AM

We appreciate your trust and kind words! You are family to us and we truly appreciate your business for more than 20 years.
We are so thankful for you and happy to consider you a close family member. Love you Sir 🙏🏻❤️

PS
Paul S.
Houston, TX
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Paul said Robert is really good.
Recommended
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:14 AM

Thank you for sweet words and trust. We truly appreciate you 🙏🏻

RC
Rogelio C.
Freer, TX
Jeep Gladiator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Rogelio said they were fast and helpful.
Recommended
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:17 AM

Thank you 🙏🏻 

Verified Customer
Houston, TX
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Fast and Friendly Service
I was going on a trip and found a nail in a tire that morning. I called and they worked me in. The whole process from call to fix took about 40 minutes and I was able to go on my trip with almost no delay.
EDDIE S. from River Oaks Firestone responded on 03/05/2025 09:23 AM

We appreciate your trust. 

have a safe trip 🌹

MH
Mike H.
League City, TX
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Mike said he was heading to a different place but passed this business. He is so happy he did that, they picked him up and gave him a ride, they did exactly what he needed them to do. He couldn't ask for anyone better.
Recommended
EDDIE S. from River Oaks Firestone responded on 03/05/2025 11:56 AM

Thank you for the opportunity to serve you. We are so grateful for your visit and looking forward to serving you in any way possible.
Thank you so much 🌹

MB
Mark B.
Houston, TX
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Mark said he is a loyal customer who knows where to go when service is needed, and he will return.
Recommended
EDDIE S. from River Oaks Firestone responded on 03/04/2025 06:28 AM

Thank you for your visit!
we truly appreciate your business and trust... We are looking forward to serving you always.
🌹

Verified Customer
Houston, TX
Mazda CX-9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
PhD in car noises
Eddie and his team have all the expertise needed to fix anything on your car.
On my last visit, they did troubleshoot what was wrong with my Mazda just by listening to the engine noise for 15 secs. And they were right.
My family has four cars, and everything we threw at them so far, they were able to fix. Whether it is a 1979 Fiat or a 2020 Porsche.
EDDIE S. from River Oaks Firestone responded on 03/04/2025 06:29 AM

Thank you 🌹
Thank you 🌹 THANK YOU VERY MUCH ❤️

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