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River Oaks Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,052 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
3.3
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today. From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today.

Categories
Firestone Repair Shop, Tire Sales and Repair, Car Maintenance
Contact
(713) 621-2040
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3701 Westheimer Rd Houston, TX 77027-5221
Get Directions
River Oaks Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,052 Reviews)
Write a Review
Recent Reviews
LG
Leila G.
Houston, TX
Mercedes-Benz E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
Category: Service
Leila said they are very pleasant, they get it done quickly.
Recommended
EQ
Eunice Q.
Houston, TX
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
Category: Service
Eunice said they were pretty quick and they took care of her issue right away.
Recommended
JC
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JANET C.
Houston, TX
INFINITI QX50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Great Service and Great People!
I have been doing business with them for years, and they are the best. They are honest, they provide great service, and they go above and beyond to take care of their customers. I would highly recommend them!
TR
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THOMAS R.
Houston, TX
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Great Service
They know you. Very professional, very prompt and wonderful service making it easy and timely to go there
The final work product is top notch
BS
Bette S.
Houston, TX
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Bette said been doing business with them for years, and they've always been very good and very accommodating, wouldn't go anywhere else. They're the best service place in town, will always use them.
Recommended
Verified Customer
Houston, TX
Land Rover Range Rover Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
new tire and body work
excellent staff and prompt service!
EDDIE S. from River Oaks Firestone responded on 05/22/2025 12:33 PM

Thank you for the opportunity and business! We truly appreciate your trust in us 🙏🏻

AY
Aldrin Y.
Houston, TX
Porsche Cayman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Aldrin said her experience was great.
Recommended
EDDIE S. from River Oaks Firestone responded on 05/20/2025 05:17 AM

Thank you for your visit! We truly enjoyed serving you 🙏🏻

JB
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JOHN B.
Houston, TX
Lincoln Navigator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
9
good
good service
EDDIE S. from River Oaks Firestone responded on 05/06/2025 10:01 AM

Thank you for your trust and business. We truly appreciate you 🙏🏻

PB
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PEYTON B.
Houston, TX
Lexus LS 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Excellent service. Thanks
Friendly, efficient, excellent.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:22 AM

Thank you for trusting us in maintaining your vehicle. We appreciate your business and your feedback. 

It's always a great pleasure to serve you.
Thank you very much 

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Valued Customer
Houston, TX
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
great experience
thanks for everything!
EDDIE S. from River Oaks Firestone responded on 05/01/2025 08:12 PM

Thank you so much for all you do with us.

We truly appreciate you 🌷

EJ
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EDITH J.
Houston, TX
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Excellent Service
They are thorough and transparent. I highly recommend.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:24 AM

Thank you for sharing your experience with us. We appreciate your trust and business.
Its always such a pleasure serving you. 

Thank you 🙏🏻 

BG
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BRUCE G.
Houston, TX
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Service with a Smile
The team greets you in a nice waiting area and will follow up with you on a timely basis if they find other areas of concern that need attention.
EDDIE S. from River Oaks Firestone responded on 05/04/2025 07:26 AM

We appreciate your trust in us over the years and all you do with us. It's always such a blessing to have you as a very valued friend and we will always be there for you. 

We truly appreciate you. Thank you so much 😊 

MC
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MARY C.
Houston, TX
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Gratitude for River Oaks Firestone
River Oaks Firestone offers superb service. Everyone working there cares for the customer and has the customer’s best interest at the forefront of everything they do. The prices are far better than the dealerships and the work is excellent and dependable. Robert is so kind and has taken care of several of my cars and I will always call him when a need arises.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 10:00 AM

We appreciate your business and trust in us! We are so grateful to be able to help you.
Your feedback made our day better.
 Thank you so much 😊 

CO
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CONNER O.
Houston, TX
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Service for unexpected issue
I had to bring my car in after my alternator died. They quickly diagnosed the problem and also discovered that my belt was in very bad shape. The alternator, belt, and battery were replaced in a timely fashion. As usual the service was very friendly.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:13 AM

We appreciate your business and trust...
We truly enjoyed your visit 🙏🏻

TW
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TRACI/JOHN W.
Houston, TX
Mercedes-Benz SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
They’re so efficient and nice. Very clean. I was running late to pick up my car and they waited for me.
My tire kept leaking and no one could figure it out. I went to River Oaks Firestone and within less than an hour they found the leak and fixed it. So efficient and clean. Very polite.
EDDIE S. from River Oaks Firestone responded on 04/16/2025 05:16 AM

Thank you for sharing your experience with us. We appreciate your trust and the opportunity to help you. Always a pleasure 🙏🏻

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