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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,552 Reviews)
95
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
4.7
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403
Get Directions

Affiliations

Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,552 Reviews)
Write a Review
Recent Reviews
Verified Customer
Sevierville, TN
Nissan Rogue Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Very pleased!
Rick and his staff went above and beyond to help with my car issue. They also did my oil change and service, and the total price was very reasonable. I have used them for years, and always been very satisfied with their services.
AH
ANITA H.
Knoxville, TN
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Consistent Great Service
Rick’s staff has maintained and repaired my cars since I moved here in 1989. Can’t say enough good things about this business. Always outstanding service. Honest, carefully explained actions (dumbed down so I could understand) that needed to be taken, complete with estimated cost and alternatives if possible. Excellent work, friendly staff, great service. Wouldn’t go anywhere else.
AD
ARLESS D.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Friendly good people to work with every thing was good nice people
They got me in and out quick nice people enjoyed working with them very good
Verified Customer
Sevierville, TN
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Excellent Place of Service
Excellent courteous and professional service.
RL
ROBERTA L.
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Always wellTaken care of , prompt details on what’s wrong and price it will be . Great people to deal with .
As an older woman I can trust them doing only what is wrong no added expenses . They have great customer service .
SL
STEVE L.
Sevierville, TN
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Brakes, oil change and tire sensor replacement.
Great service and great work.
CO
CHRISTINA O.
Nissan Kicks
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
So understanding!
We thought we had a major issue but it turned out to be a minor one. They fixed it and wanted us to be sure we let them know if it had any more issues. But our car is working great now!
RB
RON B.
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2025
verified customerVerified Customer
10
Awesome job
They put new Struts and shocks on my car about 6 months ago one of the struts broke and they fix for free.
They've done a lot of work for me and they've always done an awesome job but this was open over any expectations, I thought I would have to at least pay for labor. Most shops would have ripped you off but these guys are trustworthy and up front and transparent to all your needs. They have me as a customer for life.
NC
NANCY C.
Newport, TN
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Outstanding Service
Booked an oil change, got there early, they took me right back, and I was done in about 45 minutes including a battery change! They are AWESOME and always take care of me!
DB
DAVID B.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
9
Good job
Good job
TH
TERRY H.
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Oil leak
I had an oil leak that needed repaired in a short time frame due to an upcoming scheduled trip. Rick’s took care of it promptly for me.
Verified Customer
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Always very prompt. Excellent
I can always rely on everyone at Rick's
JT
JIM/TERESA T.
Dandridge, TN
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
My car was hesitating making uphill climbs. Also, there was a strange noise underneath my feet of the drivers side.
After diagnostic testing showed the car didn’t need a tune up, Rick personally took the car for a test drive & determined the torque converter was slipping & the vibration was caused by a bad wheel bearing .
Both issues were repaired & the car runs perfectly!
I only trust Rick’s Service Center to keep me safe on the highway!!
JR
JESSE R.
Sevierville, TN
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
#1
Been using them for the better part of 20 years. Best shop I’ve ever done business with.
JS
JACK S.
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Awesome service
We were on vacation and had a brake problem. Someone recommended Rick's Service. I called them and they squeezed me in the next day.

I got there 15 minutes early and they started working on my car. Test drove it, inspected it and gave me a couple of options.

I chose one and they completed the job in 45 minutes. They took me for a test drive and I was very happy.

Professional job, superior staff and reasonable price.
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