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Hendrick Collision Center Durham

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
59
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Score Details

5 stars
75%
4 stars
14%
3 stars
6%
2 stars
2%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
59
Net Promoter Score ®

Business Details

Categories
Contact
(919) 667-2300
No Business Hours Provided

Business Hours

* No Time Zone Provided
1606 Page Road Ext Durham, NC 27703-8909
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Hendrick Collision Center Durham's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
Write a Review
Recent Reviews
JE
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James E.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2023
verified customerVerified Customer
10
Review
Great!
GB
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Gwendolen B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2023
verified customerVerified Customer
8
Good experience
The repair was done a week earlier than expected and the car looks great.
JM
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Joseph M.
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2023
verified customerVerified Customer
0
Poor communication, inaccurate repair time estimates, terrible experience.
I had to initiate all communication with the collision center. Was never contacted proactively by the shop when changes to the repair timeline occurred. Was told by the shop - after my vehicle being there for 1 month, that it would be going to paint mid-week and should be ready to pick up by week’s end or the following Monday. I called that Thursday to check on the status - see when I could pick the car up on Friday or Monday and was told that the car was being moved to a total loss status. This resulted in a transportation emergency for me and ended up costing me nearly $1000 in additional/unanticipated car rental fees. Absolutely horrible experience the whole way around.
FR
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Faith R.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2023
verified customerVerified Customer
10
Excellent work!!
Excellent work!! My SUV LOOKS as new as the day I bought my subaru. I have a 2020 Subaru Forester Sport, white with the burnt orange trim. Definitely will use them again and will recommend them!
EB
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Eric B.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2022
verified customerVerified Customer
10
Fast excellent repairs
Fast excellent repairs
KF
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Krista F.
Subaru Outback
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2022
verified customerVerified Customer
8
Bumper repair after accident
Overall, I had a good experience at Hendrick. Communication could’ve been better with how my car was being repaired and needing more time for parts to come in. I had to reach out each time for an update until the car was ready. Luckily, the work done on my car was great and I was able to get a rental for the last few days so it worked out.
JD
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John D.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2022
verified customerVerified Customer
10
And unfortunate event. Chuck Dennis
While being involved in an accident is no fun, Hendrick Collision Center seem to make it less painful!
PB
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Patricia B.
Subaru Forester
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2022
verified customerVerified Customer
3
Expected repairs not completed
The expected repairs on my vehicle were not completed when I picked my vehicle up after 1 month of service. When I returned to have the additional items fixed the wrong part had been shipped or ordered improperly and so I am expected to return a third time to get that repair completed. In addition one of the items fixed during my repair broke immediately upon my return of the vehicle the first time. Communication regarding my vehicles status could have been improved.
DF
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David F.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
8
Quality repair
They repaired my Forester much faster than initially estimated and updated me multiple times during the process.
LB
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Lewis B.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2022
verified customerVerified Customer
10
Top Notch Service
Great work, they handled all the back channel paperwork with the insurance company. Excellent place for OEM factory repairs.
MW
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Marie W.
Subaru Outback
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2022
verified customerVerified Customer
8
Above average - great staff
See previous overall comments!
DB
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Donald B.
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
very happy Thank you everyone.
I was very happy with my car they did an awesome job. Very helpful. right on time when my car was going to be done. I would give them 100 percent I would definitely recommend going to Hendrick Collison center. Thank you for everything. :)
EH
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Elizabeth H.
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2022
verified customerVerified Customer
7
Didn’t honor initial quote.
The price of a part was $300 more than initially quoted. As a small business owner, if my costs go up between giving a quote and doing the work, I have to absorb the difference. I feel Hendricks should do that as well.
Displaying all 13 Review
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