I do not recommend Redmond Auto Tire Pros for a number of reasons. I had initially given them 5 stars on snow tire purchase and alignment ($715) but after a handful of interactions I must change my review. The initial 5 stars was based on them being quicker than Schwabs and good customer service and unfortunately my experience since has been anything but that.
I mistakenly took 1 good experience and turned it into 2 months of headache. January 3rd I went in hoping for them to fix an oil leak in my 97 Honda, despite everyone saying old cars leak just leave it. I trusted this shop unfortunately so when they insisted I replace a functioning oil pressure sensor I shelled out another $200 for the sake of a small leak. I came back the same day with a shudder amd the tech seemed to not.know how to even drive my car. He was confused about it having d4, d3,d2,d1and asked about it being manual vs. Automatic. What???
I later came back a second time to say I now had a oil pressure sensor light coming on, which was not there prior to paying $200 for a part I really didn't need. It's obviously the part so why ask my to wait for another day when their diagnostic tech is there?
They initially said they could replace the blinker and marker lights I needed but what I ended up with was 2 newly replaced headlights full of mud because the tech left them open to the elements after I declined fixing the connectors. He had already broke my new marker light and although I initially wrote it off as "cheap amazon" and graciously accepted the free replacement I now believe them to be lazy and incompetent. I waited until February 19 to have it poorly replaced after a conversation about waiting another month for those parts to come in. No thanks. My old shop in Madras could source and replace part same day...every time. There is no realistic reason I'm in a constant cycle of come back in 1 week, 1 month, Friday, Monday etc. In Redmond.
In addition to this headache and poor workmanship I now also believe they only have good customer service when it's convenient. Because they Routinely respond to Google reviews to combat low stars and the customer can't respond to a response, I encourage anyone reading this to take it at face value and go somewhere else.
KM
Kat M.
Happy Valley, OR
10/01/2021
10
Worth the trip
If service on my vehicle can wait I always drive to Redmond from the valley to have Trent work on my car. They are honest trustworthy knowledgeable and reasonably priced.
MA
Maureen A.
Terrebonne, OR
10/02/2011
Verified Customer
Maintenance Service
Excellent, friendly, fast service. I continue to recommend Trent to my friends.
Recommended
MA
Maureen A.
Terrebonne, OR
09/14/2011
Trouble shoot
Trent is very customer service oriented and charges a fair/honest price for the quality he provides. He is definitely trustworthy!
Recommended
EP
ERIK P.
Bend, OR
09/08/2011
Verified Customer
Service, Repair, & Diagnostic
Most honest and reliable mechanic I have worked with. Professional and experienced shop! Don't take your Subaru anywhere else!
Recommended
SF
SARAH F.
Golden'S Bridge, NY
09/07/2011
Verified Customer
Recommended
Trent serviced our truck and was thorough and timely. He is knowledgeable and a pleasure to work with.
Recommended
BL
BRENDA L.
Terrebonne, OR
09/06/2011
Verified Customer
Service
Although you could not find the problem I have not had it since so thank you.
Recommended
MO
Marc O.
Bend, OR
09/06/2011
Verified Customer
Trent is the Best!
I always get a good honest deal!
Recommended
SD
Susan D.
Redmond, OR
08/31/2011
Verified Customer
Recent service
You're the best!!
Recommended
SP
STEVE P.
Redmond, OR
08/30/2011
Verified Customer
Great job
Thanks for the great work on our Subaru. Although having 3 or 4 things wrong with my vehicle come up at the same time, will blame that one on Subaru. You folks did a great job getting our Outback running smooth. Thanks again.
Recommended
MA
Maureen A.
Terrebonne, OR
08/27/2011
Verified Customer
Trustworthy
Over the years, I have gone to many, many mechanics in 4 cities in Central Oregon. Trent is the only one I have never had to go back on a job he completed. He is very thorough, patient, and explains well what had been done. He also has the easiest to read invoices. Thanks for your work, Trent. Maureen
Recommended
MF
MICHAEL F.
Redmond, OR
08/26/2011
Verified Customer
Alignment
Still question the response to my alignment question, that typically all vehicles need alignment. My experience with other alignment shops is tha only about 3 out 10 vehicles that get an alignment check, need an alignment.
Recommended
AS
ANNA S.
Redmond, OR
08/25/2011
Verified Customer
Great Service
I highly recommend RAS LLC, good customer service and fairly priced...my car was promptly looked at and they had it running quickly.
Recommended
MU
MEGAN U.
Redmond, OR
08/25/2011
Verified Customer
Excellent Service
Excellent service in a timely manner
Recommended
DA
David A.
Redmond, OR
08/06/2011
Verified Customer
Reliable Redmond Auto
Trent is the most honest auto mechanic I have known. His work is fast and excellent and his prices are always fair.
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Verified Customer
I mistakenly took 1 good experience and turned it into 2 months of headache. January 3rd I went in hoping for them to fix an oil leak in my 97 Honda, despite everyone saying old cars leak just leave it. I trusted this shop unfortunately so when they insisted I replace a functioning oil pressure sensor I shelled out another $200 for the sake of a small leak. I came back the same day with a shudder amd the tech seemed to not.know how to even drive my car. He was confused about it having d4, d3,d2,d1and asked about it being manual vs. Automatic. What???
I later came back a second time to say I now had a oil pressure sensor light coming on, which was not there prior to paying $200 for a part I really didn't need. It's obviously the part so why ask my to wait for another day when their diagnostic tech is there?
They initially said they could replace the blinker and marker lights I needed but what I ended up with was 2 newly replaced headlights full of mud because the tech left them open to the elements after I declined fixing the connectors. He had already broke my new marker light and although I initially wrote it off as "cheap amazon" and graciously accepted the free replacement I now believe them to be lazy and incompetent. I waited until February 19 to have it poorly replaced after a conversation about waiting another month for those parts to come in. No thanks. My old shop in Madras could source and replace part same day...every time. There is no realistic reason I'm in a constant cycle of come back in 1 week, 1 month, Friday, Monday etc. In Redmond.
In addition to this headache and poor workmanship I now also believe they only have good customer service when it's convenient. Because they Routinely respond to Google reviews to combat low stars and the customer can't respond to a response, I encourage anyone reading this to take it at face value and go somewhere else.