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Razzari Nissan

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service. Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(209) 383-0100

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1675 Auto Center Drive Merced, CA 95340

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service. Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(209) 383-0100

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1675 Auto Center Drive Merced, CA 95340

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service. Razzari Nissan in Merced, CA. New & used car dealer serving Modesto and Turlock. Find quality vehicles, great prices, factory parts & full service.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(209) 383-0100

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1675 Auto Center Drive Merced, CA 95340
All Departments' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 Reviews)

KO
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Ken O.
Merced, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2015
verified customerVerified Customer
Category: Service
I'll be back!!
I have all my cars serviced here and bought a beautiful car here 4 mothis ago. This is a top notch service deparyment with a fabulous service manager! Darren and his staff are fabulous!
Recommended

FB
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Franklin B B.
Merced, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2015
verified customerVerified Customer
Category: Service
Review follow up.
The dealership is communicating with me regarding my recent experience. They have been very kind and are working with me to see if they can resolve any issues. I feel quite good knowing that they actually follow up on my reviews and are sincerely concerned about making things right. Just as Forrest the Service Advisor was very friendly and cordial I have found the same sense of sincerity from Darren the Service Manager. I'm still waiting on an official decision regarding the outcome of having my abnormally worn front tires replaced. But, one thing I can say is that the team at Razzari Nissan has gone out of their way to make things right for me, no matter how the outcome. I really do appreciate it.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2015
Category: Service
Warranty repairs / Right
I had the front struts replaced on my 2012 Frontier. There was obvious front tire wear caused by the bad struts. They replaced my struts under warranty but would not replace the tires as I was not a "loyal customer" ultimately. Actually I had no outstanding service record with them. I explained that I am a former Ford Senior Master Technician and I do all small maintenance (i.e. oil change, tire rotation, etc.) by myself. That had no bearing on their decision and I'm driving around with 33,000 miles on bad front tires. Thanks Nissan.
Not Recommended
Darren B. from Razzari Nissan responded on 07/20/2015 10:51 AM

Franklin,
     Im sorry to hear that you were unable to provide our dealership with a "5-star" review of your most recent service visit.  I am availble to discuss your concerns at your convenience at (209) 354-2402 or dbruce@razzari.com.  We would like to try and earn that 5th star.

Thank you,
Darren Bruce
Service Manager
Razzari Nissan


CM
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Chad H M.
Merced, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2015
verified customerVerified Customer
Category: Service
€££
€€£££
Recommended

LS
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Linda Susan S.
Turlock, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2015
verified customerVerified Customer
Category: Service
Had the best car buying experience but the service department is HORRIBLE!!!! Would never buy from them again just because of their service department
I would give this place zero stars if I could. The service department was unorganized, rude, dishonest and a nightmare to deal with. Not only would I NEVER recommend this place to a friend, I will never buy from Nissan because of their atrocious service dept!
Not Recommended
Darren B. from Razzari Nissan responded on 07/20/2015 10:56 AM

Linda,
     I am sorry you feel that you need to share such rough characterizations of our service department.  Our goal is to fix every customer's vehicle to factory specifications, which we did in your instance.  We try and make each experience a "Truly Exceptional one".  If you like to discuss your concerrns further, please contact me directly at (209)354-2403 or email me at dbruce@razzari.com.

Thank you again,
Darren Bruce
Service Manager
Razzari Nissan


CD
gravatar
Charles M D.
Merced, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2015
verified customerVerified Customer
Category: Service
Very friendly and helpful.
Good
Recommended

FG
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Fred G.
Merced, CA
NISSAN ALTIMA HYBRID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2015
verified customerVerified Customer
Category: Service
Paid good money for a repair that did not resolve the problem
I had to have my Nissan towed from Sonora to Merced, because I was unable to start it. When I explained the problem to Mr. Perez he looked under the hood and told me that the motor mount needed to be replaced since the shifting of the engine could cause the electronic of the car to malfunction. I had the repair done and he told me to purchase two new batteries for my keys. After having my car repaired I drove to the Bay area and the same problem occurred. This time I did my own research and found out that a very common problem in 2009 Altimas happened to my car. The Steering Lock system had malfunctioned. I was able to start my car and took it back to Razzari. This time Mr. Perez tried to talk me in to look into some brake problem. After I told him what I believed was wrong I asked him to check just into this problem. He even conceded that this problem is still under warranty which he did not mention earlier. The fact is that a repair on my Nissan Altima was done that did not solve the problem. I was sold two batteries that I did not needed. Either Mr. Perez is totally incompetent not knowing about this very common problem in Nissan Altimas or he was negligent letting me drive away knowing that I would get stranded some other place again. I would like to ask Razzari to reimburse me for the false repair and the two batteries.
Not Recommended
Darren B. from Razzari Nissan responded on 07/20/2015 11:14 AM

Fred,
     It is our goal to provided each and every customer with a "5-star" service experience.  It would appear that we fell short of your expectations and I would like to discuss this with you further.  Please contact me directly at 2093542402 or email me: dbruce@razzari.com.

Thank you,
Darren Bruce
Service Manager
Razzari Nissan


LA
gravatar
Loring R A.
Atwater, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2015
verified customerVerified Customer
Category: Service
Very Helpful
I was having problems with steering and directional control with my 2015 Frontier. I talked with Forrest Thomas explaining my problem and he assured me they would check the vehicle over completely and advise me of their findings. They did just that. They found the problem with the front-end alignment and fixed it so that now it drives like it should. My thanks to Forrest Thomas for understanding my problem and to the repair service for fixing it.
Recommended

DP
gravatar
Derold F P.
Los Banos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2015
verified customerVerified Customer
Category: Service
Customer Service
Staff always great.
Recommended

DG
gravatar
Delilah M G.
Merced, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2015
verified customerVerified Customer
Category: Service
great service!
Thank you for your great customer service!
Recommended

MG
gravatar
Mari G.
Livingston, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
verified customerVerified Customer
Category: Service
great and fast service
Was taken care of quickly.
Recommended

VF
gravatar
Vanessa F.
Merced, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2015
verified customerVerified Customer
Category: Service
Amazing Customer Service
Every time I take my car in I know it's in good hands. They do a phenomenal job and they take good care of their clients. And one thing that I love it's that their job has warranty! !!!
Recommended

FC
gravatar
Fernando C.
Tipton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2015
verified customerVerified Customer
Category: Sales
Exactly what I wanted
Called in, told them what I wanted and what price range I could afford. And I was well token care of. A+++ to the Nissan Group
Recommended

PV
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Patricia I V.
Los Banos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2015
verified customerVerified Customer
Category: Sales
Service staff were friendly and helpful.
Excellent
Recommended
Darren B. from Razzari Nissan responded on 07/03/2015 12:02 PM

Patricia,
     Thank you for submitting your "5-Star" review of your most recent Razzari Nissan service experience.  We look forward to many more "5-Star" visits in the years to come.

Thank you again,
Darren Bruce
Service Manager
Razzari Nissan


MC
gravatar
Maria Sanjuana C.
Los Banos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2015
verified customerVerified Customer
Category: Service
Extremely Excellent!!
they are always ready to assist you as you enter the door.
Recommended
Darren B. from Razzari Nissan responded on 07/02/2015 03:06 PM

Maria,
     Thank you very much for taking the time to submit your "5-Star" review of your recent Razzari Nissan service experience.  We look forward to many more 5-Star visits in the years to come.

Thank you again,
Darren Bruce
Service Manager
Razzari Nissan


DB
gravatar
Debra B.
Winton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2015
verified customerVerified Customer
Category: Service
close to home
good service!
Recommended

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