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Randall Noe Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(377 Reviews)
83
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Score Details

5 stars
74%
4 stars
10%
3 stars
7%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
9
Total ReScores™
4.7
ReScore™ Average
83
Net Promoter Score ®

Business Details

About

Randall Noe Hyundai is conveniently located in Terrell, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Randall Noe Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Randall Noe Hyundai is conveniently located in Terrell, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Randall Noe Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(972) 524-3775
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
1608 W. Moore Ave Terrell, TX 75160
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(377 Reviews)
Write a Review
Recent Reviews
MH
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Marilyn H.
Commerce, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Problem
Problem with my car was quickly and accurately detected. The repair would take time. Accommodations were made for me to have transportation. My car was repaired and returned to me before the projected time to be fixed. I left as a very happy customer!
I left a very happy customer!!
SELBY H F. from Randall Noe Hyundai responded on 03/28/2022 08:03 AM

Thank you very much for the survey.     See you again soon .   God Bless    Sincerely   Selby Fuller  Service Manager 

LL
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Leanna L.
Corsicana, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very helpful and professional.
I live just over an hour away, they stayed open past closing so I could pick up my car . Great job ac repaired.
SELBY H F. from Randall Noe Hyundai responded on 03/28/2022 09:01 AM

Thank you for your survey . Happy you have air condition now !   We appreciate you allowing us to fix your a/c concern.
We look forward to taking care of all you service needs .  God Bless.  Sincerely , Selby Fuller Service Manager 

Verified Customer
Enchanted Oaks, TX
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Excellent service
I have always had exceptional service from the employees at this location
Verified Customer
Scurry, TX
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love my Sonata
Purchasing my Sonata at Randall Noe is one of the best decisions I have made recently. Great car, reliable and friendly service. This is a no-brainer for anyone looking for a new, or used, vehicle.
SELBY H F. from Randall Noe Hyundai responded on 02/08/2022 09:50 AM

Thank you for the very nice comments !!!   We appreciate you coming to Randall Noe Hyundai .  Thank you for taking the time to complete our Hyundai Service Survey ,the 5 Star score was a bonus to us !!       We look forward to seeing you again for your next scheduled service visit .     God Bless . Sincerely, Selby Fuller Service Manager 

Verified Customer
Heath, TX
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
recall repair
Randall Noe took care of my recall repair! I had been waiting over 5 months for Clay Cooley to complete this and they told me I needed an additional part, which they did not have...Randall Noe staff was great!
SELBY H F. from Randall Noe Hyundai responded on 01/20/2022 09:31 AM

Thank you for your kind words . We are here to serve you and take care of all of your service needs . Thank you for the 5 STAR survey .   Look forward to seeing you again .  God Bless.   Sincerely,    Selby Fuller    Service Manager 

Verified Customer
Wills Point, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome employees
Awesome customer service, great vehicles in love with the Hyundai Elantra .
SELBY H F. from Randall Noe Hyundai responded on 01/20/2022 09:33 AM

Thank you very much for taking the time to complete our service survey ,the 5 STARS was an extra bonus to us !!

We look forward to taking care of your service needs in the future .   God Bless.   Sincerely, Selby Fuller   Service Manager 

NT
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Norman T.
Lindale, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good Service
Good Service
SELBY H F. from Randall Noe Hyundai responded on 01/20/2022 09:35 AM

Thank you so much for you Hyundai Service Survey  , we appreciate the 5 Star score .
We look forward to seeing you again for your next scheduled service visit.    God Bless.   Sincerely, Selby Fuller Service Manager 

Verified Customer
Forney, TX
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/10/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Took too long.
Car not ready when promised.
SELBY H F. from Randall Noe Hyundai responded on 02/08/2022 09:28 AM

Thank you for taking the time to complete our Hyundai Service survey . I try to read each one and respond to customers concern.  I apologize for the length of time to complete the repairs on your service visit. It ended up being a very major time consuming repair fix that we did not anticipate .   Sorry for any inconvience it may have caused.
We can only pray that you will forgive us. We look forward to seeing you again for your next scheduled service visit.   God Bless.  Sincerely, Selby Fuller     Service Manager 

BW
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Brian W.
Forney, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
BEST SERVICE EVER!
The entire staff at Randall Noe Hyundai always takes absolute great care of me and my vehicles!
SELBY H F. from Randall Noe Hyundai responded on 01/20/2022 09:25 AM

We appreciate you taking the time to complete our service department survey. It was an extra Bonus for the 5 STARS !!!   We look forward to seeing you again for your next scheduled service visit.   God Bless. Sincerely,
Selby Fuller Service Manager

WS
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William S.
Mabank, TX
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2021
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
8000 mile service
Service took more than 1 hr.
at the end they confused my tucson (a White one)
with my X-wife's (a blue one)
before they started the service
then they had to correct the paper work
I think they need to verify the vin before they start on any vehicle
SELBY H F. from Randall Noe Hyundai responded on 01/05/2022 11:53 AM

Left two messages and two apologies for our mistake when creating a service repair order for your Tucson. 
I did contact the other party and apologized to them about our mistake and contacted Hyundai to correct the scheduled maintainence on their car.   i can oonly hope that your will forgive us on the matter and we will see you again for your next scheduled service visit.     Sincerely,   Selby Fuller Service Manager  

AP
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April P.
Terrell, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First time Maintenance
We were quite happy with our experience. It did take a little longer than we expected, or we might have planned to leave it there and come back, but it was not bad. We had phones, and when I asked, I was given access to the internet which made a big difference. The lady we dealt with was efficient and courteous. Several times sales staff would ask if we were okay or needed anything.
This was our first-time experience with scheduled maintenance since buying the car and it went without a hitch and they answered any questions we had.
SELBY H F. from Randall Noe Hyundai responded on 01/03/2022 05:06 AM

Thank you for taking the time to complete our service survey . I am happy our staff made you feel at home during your service visit.  In February 22 we will be moving into another service shop next door to where we are. It will be more efficient and the customer waiting area will have more amenities and comfortable .   We appreciate you and look forward to seeing you for your next next service visit.    Sincerely,   Selby Fuller Service Manager

Verified Customer
Terrell, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always a Good Job
Even though our warranties ran out on our vehicles some time ago, we continue to take our cars back to Randall Noe Hyundai for all our service needs. We trust them. They are efficient and do a great job every time. They don't waste our time, but are always sure to tell us of upcoming problems we need to be watching for. We can't imagine taking our cars anywhere else.
SELBY H F. from Randall Noe Hyundai responded on 12/09/2021 09:40 AM

Thank you very much for the kind words.   The 5 Star score was was an added bonus as well .  We look forward to seeing you again for your next scheduled service visit.     God Bless. Sincerely Selby Fuller   Service Manager

JV
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Jerry V.
Royse City, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Owner
The service department did a fantastic job on my in the time requested thanks to all
SELBY H F. from Randall Noe Hyundai responded on 12/09/2021 10:11 AM

tHANK YOU FOR TAKING THE TIME TO COMPLETE OUR SERVICE SURVEY . I APPRECIATE YOU TAKING MY PHONE CALL TODAY  AND ALLOWING ME TO EXPLAIN OUR SERVICE CAR WASHES.   WE LOOK FORWARD TO SEEING YOU AGAIN FOR YOUR NEXT SCHEDULED SERVICE VISIT.   MERRY CHRISTMAS AND GOD BLESS , SINCERELY SELBY FULLER SERVICE MANAGER 

Verified Customer
Forney, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Warn greeting at the service desk. Had the paperwork ready to go. No hassle!
Completed oil change, multipoint inspection, and other services in a timely manner.
Remember, make an appointment! Just don't show up, they are busy and want to give you the best service experience possible. Steve
SELBY H F. from Randall Noe Hyundai responded on 11/11/2021 05:59 AM

Thank youi for taking the time to complete the Hyundai Service Survey. We appreciate your feed back and giving us a 5 Star score.      We look forward to seeing you again for your next scheduled service visit.     Happy Thanksgiving and God Bless.      Sincerely , Selby Fuller Service Manager 

Verified Customer
Terrell, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Recent Rating
I had a decent experience the last time I took my Hyundai SUV in for an oil change and tire repair. The staff is always great and knowledgeable however, my tire repair couldn't be completed due to a broken machine. The dealership should provide complete service.
SELBY H F. from Randall Noe Hyundai responded on 11/02/2021 06:14 AM

Thank you for your survey . I apologize that our tire machine was waiting on a part at the time of your service. 
We look forward to seeing you again for your next scheduled service visit.     God Bless.  Sincerely,  Selby Fuller Service Manager 

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