Business Solutions
SureCritic / Hyundai Dealer / Ralph Sellers Hyundai
business image

Ralph Sellers Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,153 Reviews)
76
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
76%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
61
Total ReScores™
4.4
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(225) 388-9875
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
14215 North Airline Highway Gonzales, LA 70737
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,153 Reviews)
Write a Review
Recent Reviews
AU
gravatar
Amber U.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
10
Category: Service
Great experience
Thank you to Danny at Ralp Sellers hyundai. It was a great experience you made buying my 2025 Palisade easy.
JR
gravatar
John R.
Prairieville, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/20/2024
0
Category: Service
Check your vhicle before and after
Sales was good , service on the warranty replacement of the rear bumper protection stickers was painless enough and the oil change service was quick enough but the day after the oil change i noticed something on my seats that i had never seen before which looks like over spray, so i brought it back and they say oh look there is a little on this arm rest protector so it didnt happen prior to sale and i wasnt thinking i was like ok and left but while i was trying to get this off my seats it dawned on me i was told not to wash my car for at least 72 hours after bumper applique was installed, so the day after the oil change was the first cleaning since any work by them was done on it and i noticed this mess. I cant fight them because i cant prove it but i know as clean i as keep my vehicle i would have seen this sometime prior and i sure as heck would have known if paint spray was flying around the inside of my car. i wont return for any service or anything really from there, I advise everyone take pictures with your phone of the inside and outside from every angle before dropping your vehicle off. I have learned my lesson.
LE
gravatar
Lind E.
Fairbanks, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2024
9
Category: Service
BESSE TURNER
My visit to Ralph Sellers Hyundai was a very pleasant experience. Everyone was cordial and so welcoming. My sales person was Besse Turner, who made me feel right at home. Besse and I had spoken several times on the phone prior to my visit, and she was very helpful before my arrival and during my visit. She answered my questions and would seek out answers to the questions that she could not answer personally. Great job Besse.
RP
gravatar
Rey P.
Gonzales, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2024
10
Category: Service
Purchase of Hyundai Palisade
Excellent customer service, start to finish!
Ashley Jarreau, our salesperson, was extremely knowledgeable about the vehicle and very people-oriented! She made us feel very comfortable during a typically stressful time. Antoine, the manager, was also very helpful in locating the right car! It was a very pleasant experience, buying our third vehicle from Ralph Sellers, and I would highly recommend them to anyone in the market for a new vehicle!
CP
gravatar
Chrishanta P.
Houma, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/13/2023
0
Category: Service
Horrible
I’m getting very impatient with Hyundai Services here, they’ve had my car for a week and still have not touched it to even see what’s going on.. I’ve mentioned to them that this is my only transportation for I have missed work and my kids have been unable to get to school. This has been the most depressing week ever I just want my car fixed so I can go back to having a normal life. I am stressed!
DB
gravatar
Diana B.
Prairieville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
10
Category: Service
Besse at Ralph Sellers
We LOVE BESSE. She is the best!!! INFACT so sweet and awesome we bought 2 cars with in 2 months of each other. She was very helpful and accommodating to our needs. Great advice as well! So will be going back to her for future car purchase. So if thinking of buying a car I highly recommend Ralph Sellers Hyundai in Gonzales!!
DD
gravatar
Doug & Anna D.
Addis, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2023
0
Category: Service
Terrible Service Department at RALPH SELLERS
We have been trying for two weeks to get to speak to anyone who can help with a warranty repair on an automobile we purchased there and have not been able to get anyone to answer a phone or return our call after repeatidly leaving messages with the receptionist. They either put you through to a number that does not have voicemail set up or it goes to voicemail for someone (including the service manager)who will never return your call. We have asked to speak to everyone from the service agents, service manager and the owner. No one calls back. The only thing we get is diverted by the receptionist. We have purchased our last two vehicles from Ralph Sellers and they called us repeatidy when we were looking to buy.
To Ralph Sellers: you will never have to worry about us calling again. Your not the only show in town.
DB
gravatar
D B.
Darrow, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2023
0
Category: Service
Terrible experience Sales Dept
Visited this dealership for a used vehicle. They agreed to reduce price by $250 and acted like this was such a great deal for me. Then they lowballed my trade by 3000 compared to the 2 other dealerships I just visited
Treated us like we were ignorant as this was a great deal and we should take it. Skip this place. Could care less we were ready to purchase.
DB
gravatar
D B.
Darrow, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2023
0
Category: Service
Terrible experience Sales Dept
Visited this dealership for a used vehicle. They agreed to reduce price by $250 and acted like this was such a great deal for me. Then they lowballed my trade by 3000 compared to the 2 other dealerships I just visited
Treated us like we were ignorant as this was a great deal and we should take it. Skip this place. Could care less we were ready to purchase.
JL
gravatar
Jean L.
Kenner, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2023
0
Category: Service
DISAPPOINTED
Im very DISAPPOINTED in this dealership!
I called and had them pull a vehicle out the night before for me to test drive. It was there for me to drive. (Red Calligraphy FWD 2.5T for 46,***.00..)
When I was driving back to Kenner @ 800pm I noticed the a/c was not blowing out of the middle 2 vents !! Called Antoine and he said sorry.
Not once did they say bring it back and we will fix this....
Now, they want me to bring this vehicle (10 miles on it when purchased 3 days ago) to the Metairie dealership to be fixed !!!!! UNACCEPTABLE
AP
gravatar
Avery P.
Baton Rouge, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
10
Category: Service
Great Service! Tyler was awesome!!
Tyler did such a great job with providing me the best service and very fast! He got me an appointment within the same day and they got my car’s steering wheel fixed like new! And to top it off he found that it was free of charge under warranty! Thank you so so much! I’ll definitely recommend this dealership.
TYLER D., Service Manager from Ralph Sellers Hyundai responded on 04/14/2022 05:11 AM

Thank you so much for the review Avery! Please let me know if I can do anything else for you or your Elantra. 

Have a great weekend!

Tyler Davis
Service Manager
(225) 450-6725
ST
gravatar
Sam T.
Baton Rouge, LA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
Service manager, Mr Tyler Davis, worked closely with me in providing necessary information to Hyundai to get approval for warranty repairs for my vehicle and provided me with timely updates. Outstanding overall experience.
TYLER D., Service Manager from Ralph Sellers Hyundai responded on 04/10/2022 04:49 AM

Thank you so much for the feedback Sam! I'm so glad we were able to get your Santa Fe fixed up and back to you ASAP. If we can do anything else for you please let me know. 

Have a great week, 

Tyler Davis
Service Manager
(225) 450-6725
BH
gravatar
Bertha H.
Baton Rouge, LA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
They took excellent care of me and my Vehicle and wanted to make sure I was happy , and have to understand that now days great service is hard to fine , but they did excellent job and appreciate that very much from the time my vehicle went into the shop till the time on pickup .
TYLER D., Service Manager from Ralph Sellers Hyundai responded on 03/23/2022 02:18 PM

Thank you so much for the review Bertha! Please let me know if we can to anything else for you or your Santa Fe. 

Have a great day!

Tyler Davis
Service Manager
(225) 450-6725
AG
gravatar
April G.
Denham Springs, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and easy
Great service experience.

Thanks!
TYLER D., Service Manager from Ralph Sellers Hyundai responded on 03/22/2022 03:22 PM

Thank you so much for the feedback April! Please let me know if I can do anything else for you or your Palisade. 

Have a great week!

Tyler Davis
Service Manager
(225) 450-6725
PT
gravatar
Paul T.
Gonzales, LA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customerVerified Customer
10
Category: Service
Great service!
Tyler and the team at Ralph Sellers are very customer-oriented and work hard to provide excellent customer service!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2022
Service Type: Repair
7
Category: Service
Incomplete service
30k service was performed, but the fluids and tire pressure were not completed.
TYLER D., Service Manager from Ralph Sellers Hyundai responded on 03/17/2022 12:16 PM

Thank you for the feedback Paul. I'm glad we were able to speak earlier, and I appreciate you letting me know so I can make sure this never happens again. Please feel free to stop by the dealership and I'll be more than happy to get it inspected for you and have it washed and vacuumed for your inconveniences. Please let me know if I can do anything else for you or your Santa Fe.

Have a great day,

Tyler Davis
Service Manager
(225) 450-6725
Businesses Near You
Good Cents Auto & Transmission
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(784 Reviews)
St. Amant Muffler & Brake, Inc.
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
O'Neal Car Care Center
91
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(448 Reviews)
Compass Tire and Auto, Inc.
87
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(236 Reviews)
Velasquez Auto Repair and Towing Service
89
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(137 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(54)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.