About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the utmost courtesy. ...more
Verified CustomerVerified CustomerVerified CustomerVerified CustomerVerified CustomerTHANK YOU MR ALAN GRATE TO SEE YOU
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Verified Customer
Verified CustomerVerified CustomerVerified CustomerDarryl Bell, thank you for taking the time to share your experience with us. We appreciate your honesty and are sorry that your visit did not meet your expectations. We understand your concerns about the waiting time, the clarity of the recommended repairs, and your interaction at our front desk.
However, we regret that you did not share these concerns with us directly while at the shop. We genuinely believe that if you had expressed your worries at the time, we could have provided you with the necessary explanations about your vehicle’s condition, the diagnostic process, and why the additional repairs were recommended. Our goal is always to ensure our customers understand the work being done on their vehicles and feel confident with our recommendations. We sincerely regret that you left with these impressions.
We also understand that it may have seemed like some employees were walking around without working, but we would like to clarify that our team is professional and dedicated to their tasks. You may have observed an employee taking a well-deserved break or grabbing a drink or snack. Please rest assured that we do not pay our mechanics to walk around aimlessly, but rather to focus on providing quality service.
If the people who recommended our shop did so, it is because they trusted our intention to offer the best service possible to all our clients. We would love the opportunity to regain your trust. We invite you to bring your vehicle back to Velasquez so we can demonstrate the quality of our services.
Happy Holidays!