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R & L Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(582 Reviews)
96
Write a Review
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Score Details

5 stars
95%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(260) 436-2886
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2405 W Jefferson Suite B Fort Wayne, IN 46802
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R & L Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(582 Reviews)
Write a Review
Recent Reviews
NB
NICK B.
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Good guys, good price. Great with older vehicles too.
Good guys, good price. They've got my older car running better than the newer one now! They've done a few visits worth of work as we resurrected an the old vehicle from storage to give as a gift I'll be sticking with them for any auto needs, for sure.
NS
Nonittica S.
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
R&L Automotive
EXCELLENT
DM
DENISE M.
Chevrolet Malibu
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2025
verified customerVerified Customer
9
Very pleased
So far so good. R & L came highly recommended. They did not disappoint. Although it took longer than expected, it was not unreasonable for the amount of work that had to be done. The price was fair.
Verified Customer
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Quickest mechanic around
I had an 0830 appt. At 0835 they pulled the car in, replaced the axle in an hour and I was on my way. Thanks!!!
MP
MARKUS P.
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Take all my cars there!
Its so hard to find a honest reliable mechanic. These guys are it! After horrible experiences with a dealership I am glad I found these guys!
CB
CECIL B.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Truck repair
Guys I dealt with were great! They did exactly what they said and price they quoted was price when done no added charges.
BR
BRIAN R.
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
They were amazing
Had my car diagnosed and done within a couple of hours
BD
bethany d.
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Honest and affordable!
R&L employees are very kind and honest! They were able to figure out the problem (the dealership couldn’t). Will definitely use again!
GN
GERALDINE N.
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
This shop is wonderful to work with.
I was impressed with the way they listened to my concerns and addressed each and every one of them. I was treated with respect and kindness. And all for a fair price. I would recommend R & L Automotive to any single woman looking for a Shop that is honest.
Russ Y. from R & L Automotive responded on 07/29/2025 09:31 AM

We’re so glad to hear that your experience with us hit all the right notes! It's wonderful to know that our team took the time to listen and address your concerns, while sprinkling in a bit of kindness along the way. We appreciate your support and your recommendation to others. It looks like we’re on the right track in being the go-to shop for anyone seeking honesty—especially single women navigating the automotive world! Thanks for driving by our review page and sharing your thoughts.

JF
JENNIFER F.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
So helpful
Once again they saved the day! I was right in and out. I was given a deal when they didn’t have to and made sure my car was safe. I’m truly grateful.
Russ Y. from R & L Automotive responded on 07/29/2025 09:31 AM

It's great to hear that we could save the day once again! We aim to give our customers speedy service and ensure your car is safe, all while throwing in a deal where we can. It's our pleasure to help keep you on the road—and out of the repair shop as fast as possible. Looking forward to providing that stellar service the next time your car needs some TLC!

LV
LORI V.
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Oil change maintenence
Regular maintenance and also to check for popping noise. Very efficient work and wonderful customer service!
Russ Y. from R & L Automotive responded on 07/29/2025 09:31 AM

It's fantastic to hear about your positive experience with our maintenance services! We aim to keep those popping noises at bay while providing top-notch customer service. Who knew car care could be so efficient and pleasant? If anything else comes up, you know where to find us!

Verified Customer
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
0
Excellent service
Excellent!
Russ Y. from R & L Automotive responded on 07/29/2025 09:31 AM

What a fantastic shout-out! We're really glad to hear you had an excellent experience with us. A little bit of automotive magic can go a long way, right? If your car could talk, we imagine it would sing our praises too. Looking forward to keeping that excellent vibe rolling!

RS
Ryan S.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Excellent work, great people
Have used these guys for years, and have always done great work at great prices
Russ Y. from R & L Automotive responded on 07/25/2025 09:31 AM

We genuinely appreciate your loyalty over the years! It sounds like you’ve found your go-to pit crew for all things automotive. We’re delighted to keep your vehicle running smoothly without breaking the bank. Here’s to many more miles together!

Verified Customer
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Quick and Easy Service
Quickly diagnosed and fixed my problem with no hassle.
Russ Y. from R & L Automotive responded on 07/23/2025 09:31 AM

We're glad to hear that we could quickly diagnose and fix your issue without any hassle. It sounds like your vehicle's problems didn't stand a chance against our team! If only car troubles had a sense of humor, right? Drive safe and let us know if you need anything else down the road!

AS
AKIMU S.
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
No more noise.
Hearing a constant noise on the driver's while driving and they fixed and even did oil change in less than 3 hrs. Magnificent work guys. I really appreciate y'all. More, less expensive than I thought. Thank you. Great deal
Russ Y. from R & L Automotive responded on 07/23/2025 09:31 AM

We're glad to hear that the noise is now just a distant memory, and that you left with a clean oil change and a smile in less than three hours. Sounds like we really hit the nail on the head! We appreciate your kind words and are pleased to know we were able to help without breaking the bank. Our team is passionate about providing great service and it’s always nice to know when we’ve hit that mark. Happy driving!

Service Coupons and Posts
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We’re thrilled to be your go-to for speedy and quality repairs! 🚗✨ No problem too big or small—we’ve got you covered! Thanks for trusting R & L Automotive! #AutoCare #CustomerSatisfaction
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🚗🔧 Thanks for trusting us with your Ford Escape! We're glad we could track down those sneaky fuses causing trouble. Remember, we’re here to keep your ride as smooth as butter—no dead battery drama allowed! 😄 #RLAutomotive #CarCareExperts
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Thanks for the stellar review! 🚗💨 We're thrilled to be your speedy sidekicks in the automotive world. Ready to tackle all your car needs—one oil change at a time! 😂🔧 See you soon! #RLAutomotive #CarCareHeroes
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🚗 We're thrilled to hear you trust us with your automotive needs! Our team believes in keeping you in the loop, so no surprises (unless it's a surprise party for your car!) 🎉 Thanks for recommending R & L Automotive! #TrustTheExperts #AutoCare
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We're thrilled you enjoyed our fantastic communication and service! 🚗💨 We can’t wait to welcome you back for more automotive adventures. Thank you for the recommendation! Your support drives us! 🔧✨ #RLautomotive #CustomerAppreciation
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Thank you for your trust in us! We're always here to give your car a helping hand (or wheels)! 🚗💨 Your recommendation means the world to us! Honesty is the only policy we know! #RLAutomotive #CarCare
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We're thrilled to hear you love our service! 🚗💙 At R & L Automotive, we always aim to be your car's best friend (right after you, of course)! Thanks for being part of our family! #AutomotiveCare #BestService
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Thanks for the love! We’re revved up to be your go-to shop in town! 🚗💨 Your support fuels our passion for getting you back on the road. See you again soon for more 5-star service! ⭐️⭐️⭐️⭐️⭐️ #RLandAutomotive #BestInTown
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We're thrilled to be your go-to truck stop! 🚚✨ Honesty is our best policy, and saving you money is our favorite hobby! Thanks for trusting us over the years! Let’s keep those wheels turning! 🛠️ #RAutomotive #CustomerAppreciation
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We love it when our team gets it done fast! 🚗💨 Thanks for entrusting us with your car for that quick oil change. Russ is always ready to give it the TLC it deserves! Cheers to smooth rides ahead! 🛠️✨ #RLautomotive #QuickFixes
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We’re blushing! 😄 Thanks for your kind words! At R & L Automotive, we aim to keep your ride and your trust in top shape. 🚗❤️ Ready to tackle any car questions with honesty— because your car deserves the best! #TrustworthyService #RLAutomotive
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Thanks for the kind words! We believe a clear explanation is like a GPS for your vehicle—keeping you on the right path! ?? If you've got questions, we’ve got answers! #AutoExperts #R&LAutomotive
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?✨ We’re thrilled to hear that your 2011 Subaru is purring again! Our team loves a good challenge, especially when it comes to getting you back on the road. Thanks for trusting us with your ride! ?️ #TrustRLAuto #SubaruSaviors
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Thanks for the love! We're thrilled you find us awesome, affordable, and honest! ?? Our goal is to keep your vehicles running smoothly without breaking the bank. Here’s to many more visits—let's keep those wheels turning! ?✨ #RLAutomotive #CustomerLove
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We're revved up to hear you think we're doing a great job! ?? Thanks for the kind words and the recommendation! Your cars are in good hands—almost as good as our hands on the steering wheel! ?? #FiveStarService #CarCareExperts
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We appreciate your kind words! ? We're thrilled to keep your wipers and good vibes flowin'! Remember, we’re here to keep you on the road (and dry). ?? Thanks for trusting us with your rides! #AutomotiveExcellence #CustomerCare
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Thanks for spreading the 5-star love, friend! ? We're so glad we could provide top-notch service with a side of punctuality. ?? #CustomerAppreciation #BestCustomers
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Thanks for the 5-star review, Skyler! We're thrilled to hear about your 'in and out' experience at R & L Automotive. Our team appreciates your support! ?? #CustomerAppreciation
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? Thanks for the 5-star review! We're thrilled to hear you loved our service and found our prices great. Our team appreciates your kind words! ?? #HappyCustomers #QualityService
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Hey there! Thanks for revving up our day with your 5-star review ? We're thrilled to hear that you always leave our shop satisfied. Your support means the world to us! #HappyCustomers #AutoCare
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Thanks for the 5-star review, Kevin! We're delighted to have saved you some cash and provided top-notch service. See you next time! ?? #Savings #HappyCustomers
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? Thank you for your kind words! We strive to provide genuine and informative service to our valued customers. It's great to hear that you found us trustworthy. We appreciate your support! ? #RnLAutomotive #TrustworthyService #CustomerSatisfaction
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? Thank you for the amazing review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing quick, knowledgeable service at unbeatable prices. ??
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? Thank you for your kind words! We're thrilled to have you as a satisfied customer. ? Our team at R&L Automotive takes pride in delivering top-notch repairs and a great customer experience. ? #RnLAutomotive #QualityRepairs #SatisfiedCustomers #FortWayne
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Thanks for the great review, Richard! We're so glad you had a great experience with us at R & L Automotive in Fort Wayne. ? #SatisfiedCustomer #FortWayne #R&LAutomotive
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Thanks for the great review, Drew! ? We're so glad we could get you in and out quickly. We take pride in our customer service and fair pricing. #FortWayne #RLAutomotive #CustomerService #CarRepair ?
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Thanks for the great review, Savannah! We're so glad we could get you back on the road quickly and affordably. ? #FortWayne #R&LAutomotive #CarRepair #HappyCustomer
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Thanks for the great review, Kimiya! ? We're so glad you had a great experience with us. #HappyCustomer #RLAutomotive #FortWayne
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Thanks for the kind words, Tammy! ? We're glad you had a great experience with us at R & L Automotive in Fort Wayne. #FortWayne #R&LAutomotive #HappyCustomer
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Thanks for the great review, Steve! We're glad you were in and out quickly. ? #FortWayne #R&LAutomotive #AutoRepair #HappyCustomer
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Thanks for the kind words, Lowell! ? We're glad we could help and that you found your new go to for your cars. #R&LAutomotive #FortWayne
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Thanks for the 5-star review, Mike! We appreciate your trust in us at R & L Automotive in Fort Wayne. ? #HonestShop #FortWayne
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Thanks for the kind words, Stacy! ? We're glad to have earned your trust and loyalty. #FortWayne #R&LAutomotive ?⭐️⭐️⭐️⭐️⭐️
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Thank you for your kind words, Julian! ? We're thrilled to hear you had a great experience with us at R & L Automotive in Fort Wayne. #RLAutomotive #FortWayne
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Thanks for the kind words, Dana! ? We're glad we could help your daughter out in a pinch. #FortWayne #R&LAutomotive #CustomerService
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Thanks for the great review, Norman! ? We're glad we could get your mom's car fixed quickly. ? #FortWayne #RLAutomotive #AutoRepair #CustomerSatisfaction
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#R&LAutomotive is proud to have earned the trust of Curtis, an ex-mechanic who knows a thing or two about quality service! ? We're glad we could provide him with the work he needed and a great warranty through Napa. ? #FortWayne
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Thanks for the great review, Tony! ? We're glad you had a great experience with us. We take pride in providing quality service at a fair price. #RLAutomotive #FortWayne
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Thanks for the 5-star review, Jennifer! ????? We're glad to have taken great care of you and your family's vehicles. #R&LAutomotive #FortWayne
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Thanks for the great review, Chris! ? We're glad Rich was able to help you out and that you'll keep coming back to R & L Automotive! #FortWayne #HappyCustomer #AutoRepair
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Thanks for the great review, Steve! ???? We're glad to hear your wife's car is running smoothly. #R&LAutomotive #FortWayne
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Thanks for the great review, David! We appreciate your trust in us to get the job done right. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Janelle! We're so glad you had a great experience with us. ? We look forward to seeing you again soon! #RLAutomotive #FortWayne
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???Thanks for choosing us! We hope you had a great experience. #FortWayne #GreatService ?
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Thanks for the great review, Marc! ? We're glad we could provide a quick assessment and fair price for your car needs. #R&LAutomotive #FortWayne
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Thanks for the great review, Cheryl! We're so glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Hawk! ? We're so glad you're happy with the work we do. #FortWayne #R&LAutomotive #HappyCustomer ?
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Thanks for the 5-star review, John! ????? We're glad you had a great experience with R & L Automotive. #FortWayne #HappyCustomer #ExcellentWork
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Thanks for the awesome review, Mike! We're so glad you trust us with your vehicles ? #R&LAutomotive #FortWayne #HonestReputableShop ???
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Thanks for the kind words, Christian! We're glad you had a great experience with Rich & Russ. ? We appreciate your support of local businesses and look forward to seeing you again soon. #RLAuto #FortWayne ?⭐️⭐️⭐️⭐️
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Thanks for the great review, Libby! We're glad we could help you out with your AC issues. ? #R&LAutomotive #FortWayne #ACRepair #HappyCustomer
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Thanks for the great review, David! We're glad you had a great experience at R & L Automotive. ? #FortWayne #HappyCustomers #AutoRepair ?
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We're so glad to hear that you had a great experience with us at R & L Automotive! ? We strive to provide excellent customer service and quality work. Thanks for the 5-star review! ????? #FortWayne #RLAutomotive
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Thanks for the great review, Pam! ? We appreciate your trust in us and are glad to have been able to help your family. #RLAutomotive #FortWayne
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Thanks for the great review, Randie! We're glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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??? #FortWayne is the best! #TopNotch #FortWayne ???
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Thanks for the great review, Marquee! ? We're glad you had a great experience with us. We appreciate your recommendation and look forward to seeing you again soon! #R&LAutomotive #FortWayne #CustomerSatisfaction
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Thanks for the great review, Kyle! ? We're so glad we were able to help you out while you were visiting Fort Wayne. We strive to provide speedy service and great communication to all our customers. #R&LAutomotive #FortWayne
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Thanks for the great review, Nathan! ? We're so glad you had a great experience with us. #FortWayne #R&LAutomotive #HappyCustomers ?
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Thanks for the great review, Chris! ? We appreciate your kind words and are glad you had a positive experience at R & L Automotive. #FortWayne #HonestWork #CustomerSatisfaction
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???? #FortWayne Great shop! Honest work, prices, and service. ? #FortWayne
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?? Great service! ? Prompt, courteous, and very informative. #FortWayne #CustomerService
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Thanks for the great review, Corbin! ? We're glad we could get you in quickly and provide you with the quality service you deserve. We look forward to seeing you again soon! #R&LAutomotive #FortWayne ?
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Thanks for the kind words, Steve! ? We're so glad Rich was able to help you out. We strive to provide the best service and experience for our customers. #FortWayne #R&LAutomotive ?
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