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R & L Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(523 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(260) 436-2886

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2405 W Jefferson Suite B Fort Wayne, IN 46802
R & L Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(523 Reviews)

TS
Teiso S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great service and quality
Very good work . Time friendly and great prices
Russ Y. from R & L Automotive responded on 03/29/2025 09:31 AM

We're glad to hear you enjoyed the blend of quality work and great pricing—we like to think of it as the ultimate automotive cocktail! Time efficiency is key, and we're happy it hit the mark for you. Your support is much appreciated!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Outstanding service
As always, Rich and his crew assessed my engine issue, gave me a fair quote and had my Jeep running like new again the same day. Would highly recommend.
Russ Y. from R & L Automotive responded on 03/22/2025 09:31 AM

It's great to hear that Rich and the crew were able to work their magic on your Jeep and have it running like new in no time! We appreciate your recommendation—it's folks like you who keep our engines revving (and not just the ones in the cars). If you ever find yourself needing more automotive wizardry, you know where to find us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great people they always get things done the proper way
They're definitely on top of things they get things done the right way .
Russ Y. from R & L Automotive responded on 03/22/2025 09:31 AM

It sounds like our team hit the nail on the head! We appreciate you noticing our attention to detail and commitment to getting things done just right. If we could bottle up your praise, we would—it's the fuel that keeps us going! If there's anything else we can assist you with, don't hesitate to let us know.


TB
TREFFLEY B.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2025
verified customerVerified Customer
10
Always a great job
They are always quick and always do a great job. I would recommend them to everyone
Russ Y. from R & L Automotive responded on 03/21/2025 09:31 AM

We appreciate your feedback and are glad to hear that you find our service quick and effective. It sounds like we're doing something right! If there’s anything we can do to earn that elusive fifth star next time, just let us know. Keep spreading the word; we're all about keeping those engines running smoothly!


DR
Dale R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Rear brakes changed
Great mechanics, highly recommended, will definitely take any of my vehicles here .
Russ Y. from R & L Automotive responded on 03/19/2025 09:31 AM

We're glad to hear you had such a positive experience with us! It's always a pleasure to know our mechanics are hitting the mark. We appreciate your recommendation and look forward to giving your vehicles the same great service in the future. Safe travels until then!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Highly recommend
I brought my car in to get it diagnosed for an engine failure. The team at R&L Automotive were professional and trust worthy. They diagnosed my car with a problem and fixed it within 2 days. They explained the issue to me and reached out to make sure things were running well a few days after I picked my car up. This was my first experience here and will not be my last!
Russ Y. from R & L Automotive responded on 03/18/2025 09:31 AM

We appreciate you taking the time to share your experience with us! It sounds like we were able to give your car a little spa treatment, and we're glad to hear it didn't take too long for it to get back to feeling like its old self. It's great to know that our team not only diagnosed the issue but also made sure you were doing well post-repair—after all, we like to think of ourselves as your car's best friend. We're looking forward to being your go-to automotive team for all your future needs!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
the best
Every time i’m having an issue with my vehicle they get me right in no matter how busy they are and they find the problem!! They also get done quickly. Also very honest, nowadays you can find mechanics like that but at R&L you can!!
Russ Y. from R & L Automotive responded on 03/12/2025 09:31 AM

It’s like having a trusty sidekick for your vehicle! We appreciate your recognition of our team's efforts to diagnose issues swiftly and honestly, especially in this busy world of mechanics. We know how stressful car troubles can be, so we aim to tackle them head-on, superhero style. Just remember, we’re always here to save the day with your automotive needs!


GB
GABI B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Best service and prices in Fort Wayne!
Super trustworthy guys with fair pricing and great customer service, even told me to come back in a few weeks to make sure everything is still running smooth! I won’t be taking my car anywhere else as long as I’m in Fort Wayne
Russ Y. from R & L Automotive responded on 03/11/2025 09:31 AM

We're glad to hear that you found our team trustworthy and that our prices hit the right note for you! It's our goal to keep your ride running smoothly, and we appreciate the opportunity to check in on it later. We aim to make car care as easy as pie—which, if you ask us, tastes way better than car trouble. Looking forward to keeping you on the road in Fort Wayne!


TB
Tom B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
9
Diagnostic of engine fault codes
As always, upfront and honest. Found a simple cause and corrected it. In and out in one day. Always trust these guys.
Russ Y. from R & L Automotive responded on 03/08/2025 09:31 AM

It's fantastic to hear that you found our service upfront and honest! We aim to keep things simple, just like a well-oiled machine. We're glad we could get you in and out in a day – that’s how we roll! Your trust means a lot to us, and we’ll keep working hard to earn it every time.


WR
WENDY R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Excellent
This company checks to see if you actually need the work done before fixing the problem Also you can trust them when they check to see if other problems are happening with your vehicle. They don’t try to sell you anything you don’t need a customer service is excellent.
Russ Y. from R & L Automotive responded on 03/06/2025 09:31 AM

We appreciate your positive feedback and are glad to hear that you found our approach to vehicle repairs reassuring. We believe in fixing problems, not creating them, and it sounds like our team is hitting the mark! Trust is key in this industry, and we’re here to keep your vehicle running smoothly without unnecessary detours. If there’s anything more we can do to enhance your experience, do let us know! Happy driving!


DM
DANELLE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
The best place to get your car fixed!
My car would not start and they got it up and running within a couples hours I am so pleased and thankful!
Russ Y. from R & L Automotive responded on 03/04/2025 09:31 AM

We're glad to hear we could give your car the jump-start it needed! It sounds like it was having a little too much fun in the driveway. We appreciate you trusting us with your vehicle, and we're here anytime it decides to play hard to get again. Safe travels ahead!


OT
Olivia T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great Service
They were quick and affordable! The staff was very friendly!
Russ Y. from R & L Automotive responded on 03/01/2025 09:31 AM

We appreciate your feedback! It sounds like we hit the sweet spot with speed and budget-friendly pricing—almost like finding money in your old winter coat, right? We're glad our team could make your experience a pleasant one. If you need any more automotive help, just give us a shout!


LM
Larry M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service. Fair price
Great service. Good place to do business
Russ Y. from R & L Automotive responded on 02/28/2025 09:31 AM

It's fantastic to hear that you had a great experience with us! We always aim to deliver service that leaves you feeling good about your choice. It’s great to know we’re hitting the mark. If there’s anything else we can assist you with or if you have any burning car questions, don’t hesitate to reach out. We're here to help keep your vehicle running smoothly!


DC
Donna C.
Indiana
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2025
verified customerVerified Customer
Category: Service
Donna said they did a good job.
Recommended
Russ Y. from R & L Automotive responded on 03/01/2025 09:31 AM

We appreciate you taking the time to share your experience! It sounds like we hit the mark, and that's always our goal. If there's anything we can do to make your next visit a 5-star experience, feel free to let us know. We're here to keep you rolling smoothly!


MB
MICHELE B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Jeep Liberty
Great job on fixing my Jeep!! I will always use you.
Russ Y. from R & L Automotive responded on 02/22/2025 09:31 AM

We're really happy to hear you had a great experience with your Jeep! It seems we've unlocked the secret to Jeep repair—maybe there's a hidden treasure in there after all. We appreciate your loyalty and can't wait to assist you with any future adventures on four wheels!

Service Coupons and Posts

We love it when our team gets it done fast! 🚗💨 Thanks for entrusting us with your car for that quick oil change. Russ is always ready to give it the TLC it deserves! Cheers to smooth rides ahead! 🛠️✨ #RLautomotive #QuickFixes
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We’re blushing! 😄 Thanks for your kind words! At R & L Automotive, we aim to keep your ride and your trust in top shape. 🚗❤️ Ready to tackle any car questions with honesty— because your car deserves the best! #TrustworthyService #RLAutomotive
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Thanks for the kind words! We believe a clear explanation is like a GPS for your vehicle—keeping you on the right path! ?? If you've got questions, we’ve got answers! #AutoExperts #R&LAutomotive
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?✨ We’re thrilled to hear that your 2011 Subaru is purring again! Our team loves a good challenge, especially when it comes to getting you back on the road. Thanks for trusting us with your ride! ?️ #TrustRLAuto #SubaruSaviors
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Thanks for the love! We're thrilled you find us awesome, affordable, and honest! ?? Our goal is to keep your vehicles running smoothly without breaking the bank. Here’s to many more visits—let's keep those wheels turning! ?✨ #RLAutomotive #CustomerLove
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We're revved up to hear you think we're doing a great job! ?? Thanks for the kind words and the recommendation! Your cars are in good hands—almost as good as our hands on the steering wheel! ?? #FiveStarService #CarCareExperts
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We appreciate your kind words! ? We're thrilled to keep your wipers and good vibes flowin'! Remember, we’re here to keep you on the road (and dry). ?? Thanks for trusting us with your rides! #AutomotiveExcellence #CustomerCare
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Thanks for spreading the 5-star love, friend! ? We're so glad we could provide top-notch service with a side of punctuality. ?? #CustomerAppreciation #BestCustomers
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Thanks for the 5-star review, Skyler! We're thrilled to hear about your 'in and out' experience at R & L Automotive. Our team appreciates your support! ?? #CustomerAppreciation
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? Thanks for the 5-star review! We're thrilled to hear you loved our service and found our prices great. Our team appreciates your kind words! ?? #HappyCustomers #QualityService
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Hey there! Thanks for revving up our day with your 5-star review ? We're thrilled to hear that you always leave our shop satisfied. Your support means the world to us! #HappyCustomers #AutoCare
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Thanks for the 5-star review, Kevin! We're delighted to have saved you some cash and provided top-notch service. See you next time! ?? #Savings #HappyCustomers
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? Thank you for your kind words! We strive to provide genuine and informative service to our valued customers. It's great to hear that you found us trustworthy. We appreciate your support! ? #RnLAutomotive #TrustworthyService #CustomerSatisfaction
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? Thank you for the amazing review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing quick, knowledgeable service at unbeatable prices. ??
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? Thank you for your kind words! We're thrilled to have you as a satisfied customer. ? Our team at R&L Automotive takes pride in delivering top-notch repairs and a great customer experience. ? #RnLAutomotive #QualityRepairs #SatisfiedCustomers #FortWayne
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Thanks for the great review, Richard! We're so glad you had a great experience with us at R & L Automotive in Fort Wayne. ? #SatisfiedCustomer #FortWayne #R&LAutomotive
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Thanks for the great review, Drew! ? We're so glad we could get you in and out quickly. We take pride in our customer service and fair pricing. #FortWayne #RLAutomotive #CustomerService #CarRepair ?
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Thanks for the great review, Savannah! We're so glad we could get you back on the road quickly and affordably. ? #FortWayne #R&LAutomotive #CarRepair #HappyCustomer
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Thanks for the great review, Kimiya! ? We're so glad you had a great experience with us. #HappyCustomer #RLAutomotive #FortWayne
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Thanks for the kind words, Tammy! ? We're glad you had a great experience with us at R & L Automotive in Fort Wayne. #FortWayne #R&LAutomotive #HappyCustomer
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Thanks for the great review, Steve! We're glad you were in and out quickly. ? #FortWayne #R&LAutomotive #AutoRepair #HappyCustomer
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Thanks for the kind words, Lowell! ? We're glad we could help and that you found your new go to for your cars. #R&LAutomotive #FortWayne
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Thanks for the 5-star review, Mike! We appreciate your trust in us at R & L Automotive in Fort Wayne. ? #HonestShop #FortWayne
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Thanks for the kind words, Stacy! ? We're glad to have earned your trust and loyalty. #FortWayne #R&LAutomotive ?⭐️⭐️⭐️⭐️⭐️
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Thank you for your kind words, Julian! ? We're thrilled to hear you had a great experience with us at R & L Automotive in Fort Wayne. #RLAutomotive #FortWayne
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Thanks for the kind words, Dana! ? We're glad we could help your daughter out in a pinch. #FortWayne #R&LAutomotive #CustomerService
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Thanks for the great review, Norman! ? We're glad we could get your mom's car fixed quickly. ? #FortWayne #RLAutomotive #AutoRepair #CustomerSatisfaction
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#R&LAutomotive is proud to have earned the trust of Curtis, an ex-mechanic who knows a thing or two about quality service! ? We're glad we could provide him with the work he needed and a great warranty through Napa. ? #FortWayne
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Thanks for the great review, Tony! ? We're glad you had a great experience with us. We take pride in providing quality service at a fair price. #RLAutomotive #FortWayne
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Thanks for the 5-star review, Jennifer! ????? We're glad to have taken great care of you and your family's vehicles. #R&LAutomotive #FortWayne
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Thanks for the great review, Chris! ? We're glad Rich was able to help you out and that you'll keep coming back to R & L Automotive! #FortWayne #HappyCustomer #AutoRepair
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Thanks for the great review, Steve! ???? We're glad to hear your wife's car is running smoothly. #R&LAutomotive #FortWayne
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Thanks for the great review, David! We appreciate your trust in us to get the job done right. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Janelle! We're so glad you had a great experience with us. ? We look forward to seeing you again soon! #RLAutomotive #FortWayne
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???Thanks for choosing us! We hope you had a great experience. #FortWayne #GreatService ?
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Thanks for the great review, Marc! ? We're glad we could provide a quick assessment and fair price for your car needs. #R&LAutomotive #FortWayne
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Thanks for the great review, Cheryl! We're so glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Hawk! ? We're so glad you're happy with the work we do. #FortWayne #R&LAutomotive #HappyCustomer ?
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Thanks for the 5-star review, John! ????? We're glad you had a great experience with R & L Automotive. #FortWayne #HappyCustomer #ExcellentWork
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Thanks for the awesome review, Mike! We're so glad you trust us with your vehicles ? #R&LAutomotive #FortWayne #HonestReputableShop ???
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Thanks for the kind words, Christian! We're glad you had a great experience with Rich & Russ. ? We appreciate your support of local businesses and look forward to seeing you again soon. #RLAuto #FortWayne ?⭐️⭐️⭐️⭐️
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Thanks for the great review, Libby! We're glad we could help you out with your AC issues. ? #R&LAutomotive #FortWayne #ACRepair #HappyCustomer
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Thanks for the great review, David! We're glad you had a great experience at R & L Automotive. ? #FortWayne #HappyCustomers #AutoRepair ?
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We're so glad to hear that you had a great experience with us at R & L Automotive! ? We strive to provide excellent customer service and quality work. Thanks for the 5-star review! ????? #FortWayne #RLAutomotive
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Thanks for the great review, Pam! ? We appreciate your trust in us and are glad to have been able to help your family. #RLAutomotive #FortWayne
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Thanks for the great review, Randie! We're glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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??? #FortWayne is the best! #TopNotch #FortWayne ???
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Thanks for the great review, Marquee! ? We're glad you had a great experience with us. We appreciate your recommendation and look forward to seeing you again soon! #R&LAutomotive #FortWayne #CustomerSatisfaction
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Thanks for the great review, Kyle! ? We're so glad we were able to help you out while you were visiting Fort Wayne. We strive to provide speedy service and great communication to all our customers. #R&LAutomotive #FortWayne
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Thanks for the great review, Nathan! ? We're so glad you had a great experience with us. #FortWayne #R&LAutomotive #HappyCustomers ?
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Thanks for the great review, Chris! ? We appreciate your kind words and are glad you had a positive experience at R & L Automotive. #FortWayne #HonestWork #CustomerSatisfaction
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???? #FortWayne Great shop! Honest work, prices, and service. ? #FortWayne
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?? Great service! ? Prompt, courteous, and very informative. #FortWayne #CustomerService
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Thanks for the great review, Corbin! ? We're glad we could get you in quickly and provide you with the quality service you deserve. We look forward to seeing you again soon! #R&LAutomotive #FortWayne ?
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Thanks for the kind words, Steve! ? We're so glad Rich was able to help you out. We strive to provide the best service and experience for our customers. #FortWayne #R&LAutomotive ?
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