Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
1. Repair time was estimated at 4 days. They had my car for 25 days.
2. On day 5 I called and inquired on the status, was told the body work was complete and it would be going to paint on Monday (this was Friday).
3. Went by the shop on Sunday, it was still in the parking lot, no work had been performed. So in summary, they told me the body work was finished but had not touched the car yet.
4. Day 11 I called on status and was told they had submitted a supplemental to the insurance company and had just received approval that morning, and it was now going to paint, its a three step process. I contacted the insurance company and the insurance company was unaware of any supplemental request.
5. I let them know the insurance company was unaware, after about an hour they ammended their previous and said they had not received approval from the insurance company because the insurance company gave them the wrong email address.
6. Insurance company immediately contacted them, approved the supplement and issued payment in their system. This would generate a check.
Note: The damage to the vehicle was so slight, when standing back from the vehicle you couldnt tell it needed repair.
7. Day 18 vehicle repair complete.
8. Day 19 checks have not arrived yet, shop will not accept screen shot of processed payments so the insurance company issues the two payments electronically.
9. Day 22 shop figures out how to accept 1 of the 2 digital payments.
10. Day 25 shop figures out how to accept the second payment and releases the car.
In summary
They are not honest about the process so they are likely not honest about the cost and repair or anything else. I will never use this company again and warn every one I know not to use this company.