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Pro-Lube Tire and Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(733 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores
3.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Neosho, you’ve found us. Here at Pro-Lube Tire & Auto Center we work hard to earn your trust and loyalty. We know how important it is to find a Neosho car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Pro-Lube Tire & Auto Center we understand what
If you’re looking for auto repair in Neosho, you’ve found us. Here at Pro-Lube Tire & Auto Center we work hard to earn your trust and loyalty. We know how important it is to find a Neosho car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Pro-Lube Tire & Auto Center we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair Neosho offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.
...more

Categories
Auto Repair, Tires, Car Maintenance
Contact
(417) 455-9000

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1406 N. Business 49 Neosho, MO 64850-0212
Pro-Lube Tire and Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(733 Reviews)

PS
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Pat S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
10
Quality people, quality work, they know what their doing!!
Westview is GREAT!

KR
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Kyl R.
Neosho, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2024
0
Took my car for a joy ride
Took my car in for an alignment, next thing I know it’s taking off down 86 highway. Killed it three times just trying to leave the lot (it’s a standard) heard it high revving down the highway. Then came back flying into their lot scrapping the bumper and hitting every pothole filled with fresh asphalt, slinging tar all over my car. I will never take any vehicle to them ever again. Very unprofessional and lack of respect to customers vehicles.
Wade a. from Pro-Lube Tire and Auto Center responded on 09/13/2024 04:33 PM

Our policy is to test drive every vehicle prior to any repairs/alignments. My most senior technician who is 54 years old took your vehicle for a test drive prior to the alignment that you requested. Since your vehicle has been modified I probably should have asked if this was okay with you first. If we cannot drive your vehicle before and after an alignment we cannot ensure that we are providing quality work. I am verry sorry that this upset you. My technician was respectful to your vehicle and we always strive for customer satisfaction. I am sorry that we failed to meet your expectation.


BB
Brian B.
Stark City, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2024
verified customerVerified Customer
Category: Service
Brian said they offer really good service.
Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 08/15/2024 07:17 AM

Hello Brian, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service to be really good. Providing top-notch service is our top priority, and we're glad to know that it made a positive impact on your visit. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your support and look forward to serving you again. Best regards, Wade, Pro-Lube Tire and Auto Center


SA
Steve A.
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
Category: Service
Steve said they are always outside the box and positive.
Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 08/13/2024 07:07 AM

We're over the moon to hear that you appreciate our store's outside-the-box approach and positivity! Thank you for taking the time to share your experience, it means a lot to us. We'll be here to keep providing top-notch service with an extra sprinkle of positivity for your next visit!


DR
Denise R.
Missouri
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
verified customerVerified Customer
Category: Service
Denise said the business caused $3000 worth of damage to her vehicle.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2024
Category: Service
Denise said she took the vehicle in there for a problem and they caused 3000 worth of extra damage and caused her to be without vehicle for over a month. They lost a nut inside the engine and that's what caused the damage.
Not Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 08/08/2024 06:21 AM

We're truly sorry to hear about your experience, Denise. This is not the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience and frustration this has caused. We did our very best to make this right including providing a rental car and covering all the related repair expenses. We also found and repaired a non related internal engine issue during our repair which potentially saved you money in the future. Thank you for your honest feedback. We will learn and improve through this experience.


KM
Kris M.
Missouri
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2024
verified customerVerified Customer
Category: Service
Kris said they ordered the tires for her older vehicle, got them in and they did a good job. She said everyone was really good. Crystal was very nice and they got her taken care of.
Recommended

DC
Dustin C.
Missouri
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2024
verified customerVerified Customer
Category: Service
Dustin said his experience was good.
Recommended

DM
Danny M.
Goodman, MO
Chevrolet S10 Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2024
verified customerVerified Customer
Category: Service
Danny said the experience was okay. He wouldn't go anywhere else.
Recommended

AB
Alan B.
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
Category: Service
Alan said they got him in and took good care of him. He added it was a good experience.
Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 06/10/2024 07:14 AM

Thank you for taking the time to leave us such a fantastic review, Alan! We're thrilled to hear that you had a positive experience with us and that we were able to take good care of you. We always strive to provide top-notch service to all of our customers, and we're delighted to know that we hit the mark with you. If you ever need anything else, don't hesitate to reach out. Safe travels!


BD
Brent D.
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
Category: Service
Brent said they were able to tell him what was wrong with his vehicle and they were able to diagnose before doing anything.
Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 06/10/2024 07:15 AM

Hi Brent,Thank you for taking the time to share your experience with us! We always strive to provide thorough diagnostics before performing any work, so it's great to hear that we were able to accurately diagnose the issue with your vehicle. If you ever need anything else, don't hesitate to reach out. We're here to help!Best regards,Pro-Lube Tire and Auto Center


RF
Richard F.
Anderson, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2024
verified customerVerified Customer
Category: Service
Richard said they took care of business and did a great job. He added that he was very appreciative that they were able to fit him in.
Recommended
Wade a. from Pro-Lube Tire and Auto Center responded on 06/06/2024 11:21 AM

Thank you for taking the time to share your positive experience, Richard! We're thrilled to hear that we could accommodate you and provide excellent service. We appreciate your business and look forward to your next visit.


CJ
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Craig J.
Neosho, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
9
Oil change light
Owner made it right, problem was corrected.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2024
6
Usually good
Usually 5 stars, But they changed my oil less than 200 miles ago. Now my oil change light is on and they can't get to me For 3 days? How long does it take to Reset?
Wade a. from Pro-Lube Tire and Auto Center responded on 06/06/2024 11:23 AM

Hi Craig, We're sorry to hear about the inconvenience with your recent oil change. Our team always strives to provide top-notch service, and we apologize for falling short this time. Resetting the oil change light should be a quick and easy fix, and it's unfortunate that you've had to wait. We value your feedback and will work to improve our communication and efficiency. If there's anything else we can do to make it up to you, please let us know. Thank you for bringing this to our attention.

Wade a. from Pro-Lube Tire and Auto Center responded on 06/10/2024 07:16 AM

Thank you for giving us the opportunity to make it right Craig!


SJ
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Sharon J.
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2024
verified customerVerified Customer
10
Knowledgeable
Everyone working there was knowledgeable, friendly, and trustworthy.
Wade a. from Pro-Lube Tire and Auto Center responded on 05/20/2024 09:28 AM

Thank you for your kind words, we're thrilled to hear that you had a positive experience with our knowledgeable, friendly, and trustworthy team. We aim to ensure that all our customers feel confident in the service they receive. We appreciate your feedback and look forward to serving you again in the future.


Verified Customer
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2024
verified customerVerified Customer
10
Got it done fast and haven’t had an issue since
10/10 recommend! Very professional and courteous crew. Was able to diagnose the issue with my vehicle and schedule the repair pretty quick. Price is also reasonable. 10/10 recommend ◡̈
Wade a. from Pro-Lube Tire and Auto Center responded on 05/20/2024 09:26 AM

We're thrilled to receive your glowing review! Thank you for recognizing our professional and courteous crew. It's great to hear that we were able to diagnose the issue with your vehicle promptly and schedule the repair to your satisfaction. We strive to offer quality service at a reasonable price, so it's fantastic to know that you found our pricing to be fair. We appreciate your recommendation and look forward to serving you in the future!


JG
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Jeff G.
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
verified customerVerified Customer
10
Fast service right as scheduled thanks guys
Thanks guys super fast service done as scheduled great counter help as well very friendly super nice waiting room and rest rooms as well
Wade a. from Pro-Lube Tire and Auto Center responded on 05/13/2024 06:59 AM

Hey Jeff, Thanks for the stellar review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing fast, friendly service, and it's awesome to know that it's appreciated. We'll make sure to keep the waiting room and restrooms in top-notch condition for your next visit. Looking forward to seeing you again!

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