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Pohanka Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,536 Reviews)
57

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
197
Total ReScores
4.6
ReScore Average
57
Net Promoter Score ®

Business Details

About

Pohanka Hyundai has expert technicians who provide quality Hyundai repair and maintenance. The Pohanka Hyundai’s factory certified team are trained to ensure your Hyundai runs well for the road ahead. No appointment necessary for Car Care Express, just bring it in. Pohanka Hyundai has expert technicians who provide quality Hyundai repair and maintenance. The Pohanka Hyundai’s factory certified team are trained to ensure your Hyundai runs well for the road ahead. No appointment necessary for Car Care Express, just bring it in.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 423-1100

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1770 Ritchie Station Court Capitol Heights, MD 20743
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,536 Reviews)

TU
gravatar
Thea U.
Brentwood, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2025
1
Category: Service
Unnecessary Service and parts Upcharging
At third service interval (~22K miles) on my Palisade, service advisor told me "Hyundai recommends a four wheel alignment which will be $275, would you like to schedule that today?" That was when I was checking in and no one had even driven the car...I did not make a scene and replied "no". Great job Pohanka Service Department! Today, I went in to parts for an oil filter and an in-cabin air filter, the parts guy came back and told me that would be $91...I asked for a breakdown and he told me the in-cabin was $70 and the oil was $21; I walked out. OEM parts (check any Hyundai dealer that sells on-line) and the highest I found were $28.75 and $10.15 respectively (not including $15 shipping). So, adding in 6% MD sales tax, Pohanka was upcharging me no less than 82%. Way to go Pohanka Parts Department! I am sure the dealer will respond that somehow I am mistaken and how much they value their customers, I am not and apparently that value is very little.
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