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Plaza Service Center Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(914 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Plaza Service Center Inc began as the Plaza Shell gas station below the Rt. 68 overpass on Rt.5 in Wallingford, CT. The owner, Tim Clark, opened the business in 1990 and was the only employee. He was the mechanic, tow truck driver, gas pump operator, owner and operator. He purchased a 1978 Ford Wrecker to which he later added a wheel Plaza Service Center Inc began as the Plaza Shell gas station below the Rt. 68 overpass on Rt.5 in Wallingford, CT. The owner, Tim Clark, opened the business in 1990 and was the only employee. He was the mechanic, tow truck driver, gas pump operator, owner and operator. He purchased a 1978 Ford Wrecker to which he later added a wheel lift. He painted it himself and maintained it through the years in the 3-bay building.

Tim juggled the work himself until the business began to grow. He began hiring technicians, tow truck drivers, and gas pump attendants. Over the next 8 years, the business outgrew the building, and we were forced to move. In July of 1998, we moved the business down the road and into another, larger building. At that time, we changed the business name to Plaza Service Center, Inc.

TODAY
Since we opened our doors in 1990, Plaza Service Center Inc has expanded exponentially. We now have 26 employees including 1 owner/operator, 12 AAA and TRPC (Towing and Recovery Professionals of Connecticut) certified wrecker drivers, 7 NAPA, AAA, ASE, MACS (Mobile Air Conditioning Service) and Standard Motor Products certified service technicians, 4 DuPont AOQ certified body technicians, a service manager, a body shop manager, and 2 receptionists.

Plaza Cervice Center Inc now owns a fleet of 16 wreckers that are capable of vehicle towing and recovery in any situation. We tow and recover light-duty, medium-duty, heavy-duty, advanced heavy-duty, and perform air cushion recovery. We have also attained many certifications from renowned companies.
...more

Categories
Auto Repair, Oil Change, Collision Repair
Contact
(203) 269-3550

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12 N Plains Industrial Rd Wallingford, CT 06492-2333
Plaza Service Center Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(914 Reviews)

SM
Shannon M.
Northford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
Category: Service
Shannon said the experience was great. She got in for immediate service when she needed it.
Recommended

MV
Michael V.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
Category: Service
Michael said love those guys. It's great, they keep him updated, they have very reasonable prices for a foreign vehicle.
Recommended

DD
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DAVID D.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
A second positive appointment
This is the second time I’ve used Plaza. They’ve done the repairs in a timely manner and the communication was great. I believe as long as you understand that your vehicle is not the only one in the shop and small unforeseen problems can be run into, you’ll be ok with trusting them to get it done asap. I knew they would need a few days to get it done and the price given can go up from a few cents to $1000 depending on what parts and labor are needed after diagnosis, and even when Andrew said it “should be done by end of day” I told him to keep it another day if needed. Did not expect them to wash and vacuum it because it’s not a high end dealership but that was definitely awesome of them. I will continue to bring my vehicle to them to be repaired and serviced.

Verified Customer
Cheshire, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Emergency repairs to electrical system
Emergency repairs necessitated due to squirrels making a nest and eating the wires in the electrical system. Compromised brakes and other systems. Plaza handled quickly and efficiently.i had the vehicle back in a little more than one day. I was kept advised every step of the way.

Verified Customer
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Reliable and Trustworthy
Great customer service

WL
Walatsebi L.
Middletown, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
Category: Service
Walatsebi said the service and how they took care of him was good.
Recommended

VO
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VIRGINIA O.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
I can always depend on good service!
My appointment was for an oil change. They also check over my vehicle for any problems. I allay feel that they really care about the customer.

RA
Rick A.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Rick said it was a surprise visit, they took him in right away, able to fix the problem, everything works fine and no issues.
Recommended

JD
Jeremy D.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
Category: Service
Jeremy said they were very informative and very thorough. They made him feel confident with their services.
Recommended

HT
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HARRY T.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Quick turnaround
Thanks for the quick turnaround on our vehicle. It was towed in Friday afternoon and we picked it up Saturday morning!

LA
Lindsay A.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
Category: Service
Lindsay said the business was responsive and good.
Recommended

Verified Customer
Wallingford, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2025
verified customerVerified Customer
7
Battery replacement
Appreciate your being able to take my car in the morning I called, and replacing the battery while I waited.

NG
NIKKI G.
Wallingford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
One day service
Arrived for my appointment, and was taken care of immediately. All questions answered professionally. No trying to "sell" other services. After the diagnostic testing I was told what was needed & that it would be done before closing, and it was! The courtesy van is a big plus too.

JT
Jordan T.
Ansonia, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Jordan said the parts were correct and on time.
Recommended

JV
John V.
Oxford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
Category: Service
John said he gets personalized service.
Recommended
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