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Platinum Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(836 Reviews)
87
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
3.7
ReScore™ Average
87
Net Promoter Score ®

Business Details

About

With over 15yrs of repair and maintenance we have the tools and knowledge to fix it right the first time. Come see what a true family owned and operated business can do for you! With over 15yrs of repair and maintenance we have the tools and knowledge to fix it right the first time. Come see what a true family owned and operated business can do for you!

Categories
Auto Maintenance, Auto Repair, Import Auto Repair
Contact
(509) 528-5115
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8504 W Clearwater Ave Kennewick, WA 99336
Get Directions
Platinum Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(836 Reviews)
Write a Review
Recent Reviews
RW
Robert W.
Kennewick, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
The appointment was on time and the staff was knowledgeable
The appointment was on time and the staff was knowledgeable
MM
Mike M.
West Richland, WA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great work happy with the service
Fantastic work that was done on my truck very happy with all service
DA
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Dave A.
Kennewick, WA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Great job!
Fast and thorough
NN
Nastasia N.
West Richland, WA
Volkswagen Golf Alltrack
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Always a great experience
Been coming here for probably close to two years now with my Golf and I’ll be a customer for life. They’re always thorough, communicate well, and provide the best service.
AO
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Alondra O.
Connell, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Amazing
All the staff is great! Tom is very helpful.
BS
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Brenda S.
Richland, WA
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Subaru Ascent
Subaru dealership was unable to find why car smelt hot after 10 mile drive but Platinum Automotive did the fix.
MC
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Mary C.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
10
Experts also Human-Friendly!
Platinum has amazing technical expertise, and their triage and communication is really beyond compare! I called with an acute problem this week; they squeezed me in and fixed the problem immediately! My car also receives regular preventative visits and we schedule time to resolve concerns as they arise. This sensible approach to car maintenance wins my vote everytime!
KP
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Kyle P.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
Awesome service
They do a great job and go above and beyond to ensure your vehicle is safe and ready for the road. Thanks!
NC
Nick C.
Richland, WA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
Category: Service
Nick said the business has great service, good communication, and does a quick job.
Recommended
TM
gravatar
Tom M.
Richland, WA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Excellent service
Platinum was heartily endorsed by my coworkers who have taken their vehicles there previously. I needed to have several issues checked out. Platinum gave me a detailed account of needed repairs so that I could prioritize what should be done first. Excellent work and spot on pricing.
Verified Customer
Richland, WA
Mazda MX-5 Miata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Excellent service!
They were able to complete the work I asked for in a timely manner and their pricing was on par for what I was expecting it to be. Will definitely be returning in the future.
RS
Raven S.
Kennewick, WA
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
Category: Service
Raven said she was satisfied with the service, they were happy with the service.
Recommended
MC
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Matt C.
Kennewick, WA
Ram 3500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Platinum automotive
Great shop, very happy with the quality of their work and customer service!
Verified Customer
Pasco, WA
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great Experience
Ford was unable to correct a steering / suspension issue on my new F350 and Nate and his team researched and corrected my issue much better than Ford was able to do.
I believe the only reason Nate wasn’t able to make it 100% is due to issue with Ford program fault…
Thank you for digging into this and making it a priority to resolve.
KK
Kriste K.
Richland, WA
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Kriste stated they are professional, they are clean, the estimate was right on.
Recommended
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