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Pima Automotive

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,491 Reviews)
70
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
70
Net Promoter Score ®

Business Details

About

Our friendly and knowledgeable team of certified technicians is dedicated to providing exceptional service to our valued customers. We specialize in all vehicles and are trained and equipped with the latest technology to diagnose and repair any issue your vehicle may have. We understand the importance of keeping your vehicle in top Our friendly and knowledgeable team of certified technicians is dedicated to providing exceptional service to our valued customers. We specialize in all vehicles and are trained and equipped with the latest technology to diagnose and repair any issue your vehicle may have. We understand the importance of keeping your vehicle in top condition, that’s why we offer a wide range of services, including oil changes, brake repair, engine repair, transmission services, and more. No matter what type of vehicle you drive, our team has the knowledge to provide you with the best possible service while using genuine parts to ensure that your vehicle runs smoothly and safely. ...more

Categories
Auto Maintenance, Towing Service, Transmission Repair
Contact
(520) 325-3505

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Arizona
4702 E Pima St Tucson, AZ 85712
Pima Automotive's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,491 Reviews)

YH
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YGNACIO H.
Tucson, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2025
verified customerVerified Customer
8
Highly recommend
The quality of the work is just as high as the customer service. The diagnostic price was less than 3 dealers I called. Only down fall is they prefer to deal cash only or there is a 3 percent charge if using a card. Overall. I will use them again.
Pima Automotive T., mgr from Pima Automotive responded on 02/17/2025 09:37 AM

Thanks for sharing your experience! We're glad to hear you found the quality of our work and customer service to be top-notch. It’s great to know our diagnostic price stood out from the crowd—who doesn’t love a good deal? We understand the payment options may not be everyone’s favorite, but we appreciate your understanding. Looking forward to helping you out in the future. Just think of us as your car's personal pit crew!


LS
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LINDSY S.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Amazing customer service and even better prices
Outstanding customer service, very friendly and knowledgeable staff. Jeff remembered me from taking my car in for an oil change from a few months ago, and Vinny at the front desk was incredible helpful and was able to get my car in immediately even though I was a walk in. Won't be taking my car anywhere else. Highly recommend!!!
Pima Automotive T., mgr from Pima Automotive responded on 02/12/2025 12:11 PM

We're over the moon to hear about your experience! It's fantastic to know that Jeff's memory is as sharp as your car's newly changed oil, and that Vinny’s front desk magic got you in without a hitch. We strive to make every visit as smooth as a freshly paved road, and it's clear our team is hitting all the right notes. Your recommendation means the world to us—like a cherry on top of a well-polished engine!


BR
BRANDON R.
Tucson, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2025
verified customerVerified Customer
0
A free road trip inspection
Took my car in for an inspection they told me I needed control arms and a CV axle I said okay I told the manager I had a warranty and he said he would call him and work with them and he never called me back Miss left me hanging so I went to another shop I suggest don't go to them bad business
Pima Automotive T., mgr from Pima Automotive responded on 02/10/2025 02:41 AM

We appreciate you taking the time to share your experience, and it's clear you're feeling a bit like a lone sock in the dryer—left all alone and wondering what happened. We take your concerns seriously and it’s disappointing to hear about the lack of communication regarding your warranty. This is certainly not the standard we aim for. We want to improve and make sure that every customer feels heard and valued. If you'd like to discuss this further, we'd love to hear from you directly so we can address your concerns and prevent this from happening in the future. Your feedback is what helps us become better, so once again, thank you for letting us know how we can improve.


Verified Customer
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Good customer service
I will recommend Pima automotive to my best friends
Pima Automotive T., mgr from Pima Automotive responded on 02/06/2025 01:53 AM

We appreciate you spreading the word about Pima Automotive! Nothing says “trustworthy” quite like a recommendation to your best friends. We're glad to have gained your confidence, and we promise to keep impressing you and your crew with our service. Cheers to happy driving!


JO
JOHN O.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Great service
Great service. Attention to details and fair pricing for the work.
Pima Automotive T., mgr from Pima Automotive responded on 02/10/2025 09:35 AM

We really appreciate your feedback! It's great to hear that you found our service to be top-notch and our pricing fair. Attention to detail is our middle name—well, not literally—but you get the idea. If there's anything else we can do for you, just give us a shout!


Verified Customer
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Oil Change
Stopped for a drop-in oil change. Shop was accommodating and cordial. Performed a thorough oil and filters change, while not engaging in any upsell.
Pima Automotive T., mgr from Pima Automotive responded on 02/06/2025 09:37 AM

We're glad to hear that your oil change experience was up to par! It's nice to know our team was both accommodating and cordial—it's what we aim for, minus the hard sell. After all, we're here to serve your car's needs, not to pitch you the latest in automotive accessories. If your vehicle ever needs another drop-in visit, we'll have the tools ready and the coffee brewing. Safe travels!


Verified Customer
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Good service.
All personal were respectable and curtious.
Pima Automotive T., mgr from Pima Automotive responded on 01/24/2025 04:00 AM

We appreciate your feedback and are delighted to hear that our team made a positive impression with their respectfulness and courtesy. It’s always our goal to make sure customers feel valued and welcomed. If there’s anything else we can do for you or any feedback you’d like to share, we’re all ears. Keep rolling smoothly on the road ahead!


SR
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SERGUEI R.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Oil change
Quick and efficient. Not so expensive compared to other car shops. People are nice and friendly
Pima Automotive T., mgr from Pima Automotive responded on 01/27/2025 09:34 AM

It's great to hear that you had a quick and efficient experience with us! We're all about keeping things smooth and the prices reasonable—after all, a happy customer is like a well-oiled machine. If our friendly team made your visit even better, then we must be doing something right. Drive safe and enjoy the road!


DY
DIANE Y.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
9
No car issues driving across country after service here!
Pima Automotive spotted issues with my old but low mileage vehicle I brought in for service before taking on a long cross country trip. They were quick to address additional issues and rectify those and my trip as far as the car was concerned went smoothly with no issues. Construction and accidents causing delays up to 5 hours on Interstate 10 in TX was a different story! I was relieved to not have to worry about my car!
Pima Automotive T., mgr from Pima Automotive responded on 01/26/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like your vehicle is ready for its adventures, shuffling smoothly along the roads, while construction and accidents tried their best to steal the spotlight. We’re glad we could help spot those sneaky issues before they turned your trip into a puzzle! Safe travels on your future journeys, and may the only delays you encounter be due to scenic views rather than construction.


VV
VINCENTE V.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Oil change
Comfortable setting
Pima Automotive T., mgr from Pima Automotive responded on 01/25/2025 09:35 AM

We’re so glad to hear that you found our setting comfortable! A cozy atmosphere is important for making your experience enjoyable, much like finding the perfect pair of socks—no one likes a sock that slips. We aim to keep our space welcoming so you can focus on getting your vehicle the care it deserves. Thanks for sharing your thoughts!


RS
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ROBERT S.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
The way a car shop should run!
Daniel and his guys are fantastic! They got me in and out today, advised me about recommendations without pressure, and did it all with a great price and in good time! A++++!
Pima Automotive T., mgr from Pima Automotive responded on 01/23/2025 09:34 AM

We're glad to hear that Daniel and the team were there to deliver a fantastic experience! Getting in and out efficiently while feeling well-informed is like hitting the automotive jackpot. We take pride in providing top-notch service without the pressure—just friendly advice and great prices. Your A++++ rating has certainly set the bar high! We look forward to keeping your wheels turning smoothly in the future.


JW
JAMES W.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Tire problem
Had a flat tire on my work truck while on my way back to a customers house. The guys in the shop were able to get a tire repair done within a half hour, and I was out the door and back to my customer. I can’t thank them enough for the quick service. Although the shop looks small, the do a BIG buisness here!! One satisfied customer for sure!!
James the plumber
Pima Automotive T., mgr from Pima Automotive responded on 01/08/2025 09:34 AM

We’re glad to hear that our team was able to patch you up and get you back on the road in no time! Sometimes, the best things come in small packages, right? We're happy to know that our quick service made your day a little easier—and hopefully kept your customers happy, too. Remember, we’re always here for your tire emergencies, or any other unexpected bumps in the road!


SM
SCOTT M.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Very good thank you for everything you have done for me safety first smiles for Miles ?
I tell all my friends and family about you guys thank you safety first smiles for Miles ?
Pima Automotive T., mgr from Pima Automotive responded on 01/05/2025 09:35 AM

We're glad to hear that our commitment to safety is making an impression! Spreading the word to friends and family? That’s practically an endorsement deal. If we could charge for every smile generated, we might just be able to retire on a beach somewhere. But until then, we’ll continue prioritizing smiles and safe drives for everyone!


Verified Customer
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Two thumbs up
Service was freindly, and quick. The mechanic came out and told me what other repairs were needed and let me go out in garage to show what needed done. Overall good experience.
Pima Automotive T., mgr from Pima Automotive responded on 01/04/2025 09:34 AM

We’re glad to hear that you had a friendly and quick experience with us! It’s always great when our mechanics can play tour guide, showing you what’s going on under the hood. Keeping you informed is as important to us as fixing your vehicle. If you need assistance in the future, just know we’re only a tune-up away. Drive safe!


VH
VANESSA H.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
9
Oil Change
Thank you! As always I prefer your local shop over others!
Pima Automotive T., mgr from Pima Automotive responded on 01/01/2025 09:34 AM

We appreciate your loyalty to our local shop! It's great to hear that we’ve made a lasting impression. We're dedicated to providing the best service around, and it's nice to know our efforts are recognized. If you ever have any feedback or suggestions to make your experience even better, feel free to let us know. We're all ears!

Service Coupons and Posts
We're thrilled to hear you enjoy our quick and professional service! 🚗✨ Your recommendation means the world to us. We're always here to keep your ride running smoothly—without breaking the bank! 💸 Thanks for the love! #PimaAutomotive #CustomerAppreciation
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We love a quick tire rescue! 🚗🔧 Thanks for the kind words about Vinny and the team's speedy service. We're thrilled we could patch things up in no time. We'll be here for all your future automotive adventures! #PimaAutomotive #QuickFixes
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🚗💨 Quick brake repairs on the fly? That's our specialty! We're thrilled you had a great experience with us—no appointment needed! Thanks for the kind words and recommendation! Your car appreciates it! 😉 #ServiceWithASmile #PimaAutomotive
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We love hearing that you were in and out with a smile! ?? At Pima Automotive, we know your time is precious—no one wants to be stuck in the lobby for an hour! Thanks for trusting us with your oil changes! ?️ #QuickService #PimaAutomotive
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Thanks for the fantastic shout-out! ?? We're thrilled to hear that our service keeps you coming back for more. Remember, we're just a pit stop away for all your auto needs! #PimaAutomotive #ServiceWithASmile ?
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? We're thrilled to hear that Jeff and Bob saved the day! ?? Quick service is our superpower! Thanks for trusting Pima Automotive; we’re always here to keep you rolling smoothly. #Teamwork #AutoHeroes
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Thanks for putting your trust in us! ?️ Our sign spinner definitely knows how to grab attention! We’re thrilled you enjoyed our speedy service and great pricing. Swing by anytime for more automotive care! ?? #PimaAutomotive #OilChangeExperts
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We're thrilled you discovered us! ?? It's always a win when we can seal up those pesky tire leaks. Your satisfaction fuels our passion for keeping you rolling safely! Thanks for choosing Pima Automotive! ? #TireTroublesNoMore #PimaAutomotive
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We're thrilled to hear that Jeff made your visit smooth and enjoyable! ?✨ Efficiency, honesty, and kindness? Sounds like the perfect automotive trifecta! We can't wait to welcome you back! #PimaAutomotive #CustomerAppreciation
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We're thrilled to hear you enjoyed our friendly service! ? At Pima Automotive, we believe that a smile is the best oil for a smooth ride. Thanks for making our day! ?✨ #CustomerLove #PimaAutomotive
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We're thrilled to hear Vinny had you covered! ?✨ From top-notch service to a comfy waiting area, we aim to please. Your recommendation is the fuel that keeps us going! Thank you for your kind words! #CustomerAppreciation #PimaAutomotive
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Thanks for the fantastic review! ?? We're thrilled you had a speedy and fair experience with us. Our goal is to keep you on the road, not in line! ? Come see us again anytime! #PimaAutomotive #AutoCare
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We're thrilled to have earned your trust and a new fan! ?? Thanks for letting us keep your ride in top shape while serenading you with some classic tunes. Catchy car repairs and catchy country—what more could you ask for? ? #PimaAutomotive #DriveHappy
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? Thank you for the high praise! We always aim to be your go-to pit stop. Our crew is here to keep your ride in top shape—because who needs a car with a "check engine" light as their new dashboard accessory? ? #PimaAutomotive #BestMechanics
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Thank you for the glowing review! ? Vinny is our headlamp hero, lighting the way to great service. We're thrilled you had such a wonderful experience! Drive safe, and we can't wait to see you again! ?? #PimaAutomotive #CustomerServiceExcellence
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Thank you for the kind words! ? We're thrilled our team, especially Bob, could help you understand your car's needs. We're all about keeping your ride in top shape while having a little fun along the way! ?? #PimaAutomotive #CarCare
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Thank you for giving us the chance to keep your engine running smoothly! ?? We’re thrilled to hear your second oil change was just as great as the first! We'll always be here to help keep your ride in tip-top shape! #PimaAutomotive #OilChangePros
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?? Thank you for your kind words! At Pima Automotive, we believe your 06 Lexus deserves VIP treatment—Very Important Parts! ? We're thrilled to keep you and your ride in top shape. Here's to many more miles together! #CustomerAppreciation #FamilyBusiness
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? Big thanks for the kind words! We're thrilled to be your go-to for car care! Bob and Jeffrey appreciate your trust—now let’s keep those wheels turning! ?️?‍? #PimaAutomotive #CustomerLove
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We’re blushing over here! ? Thank you for the kind words! At Pima Automotive, we believe in honesty and caring for our customers, not just their cars. ?? We're excited to help you next time! #CustomerCare #PimaAutomotive
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We're so glad that you had a top-notch experience with us, Colleen! ? Our team loves explaining all things car-related and we're grateful for your 5-star review! #CustomerAppreciation #PimaAuto?
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Vinny and Bob are on fire! ? Thanks for the shoutout and for spreading the word about Pima Tire & Auto's top-notch service. We appreciate your support! #Grateful #CustomerAppreciation
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? Thank you for the 5-star review, Pearl! Our team is thrilled to hear about your positive experience with us. We're glad we could get you back on the road quickly and efficiently. We appreciate your support! #HappyCustomers #EfficientService ?
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? Thank you for the awesome review, Israel! We're thrilled to hear that you had a great experience with us. We appreciate your recommendation and can't wait to see you again soon! ?? #CustomerAppreciation #FiveStarService
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Thanks for the kind words, Robert! We're thrilled to hear about your positive experience. We're looking forward to keeping your car in top shape. ? #CustomerSatisfaction #AutomotiveExperts
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Thanks for the 5-star review, Bill! ? We're glad we could get your truck sorted out quickly. Our team is always here to keep your wheels turning smoothly. #HappyCustomers #AutoCare
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We're thrilled to hear that, thank you! ? We take pride in providing fast service and going the extra mile for our loyal customers. Your kind words mean the world to us! #CustomerAppreciation #PimaAutomotive
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Great to hear, Dave! Vinny, Bob, and the crew appreciate the shout-out ? Our team is dedicated to providing top-notch service. Thanks for choosing Pima Automotive! #CustomerAppreciation #FiveStarService
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We're thrilled to hear about your great experience at Pima Automotive! ? Our team takes pride in providing honest and quality service. Thank you for choosing us! #CustomerSatisfaction #AutoMaintenance
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Hey there, Carlos! ? We appreciate the love! ? Our team at Pima Automotive is thrilled to hear such good feedback. Thanks for the support! #BestCustomers #PimaAutomotive
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Thanks for the 5-star review, Mary! We're thrilled you found our service professional. Our team looks forward to 'wheelie' exceeding your expectations again! ?? #CustomerAppreciation #PimaAutomotive
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Hey there, Rusty! ? We're thrilled to hear that you had a great experience with our service and products. Thanks for the 5-star review! We appreciate your support. #HappyCustomers #PimaAuto
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? We're thrilled to hear about your positive experience, @Steve! Thanks for the shoutout to our team, especially Vinny. We can't wait to have you and your Jeep back for more top-notch service! ?? #CustomerSatisfaction #JeepRepairs
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Thanks for the 5-star review, Pamela! We're thrilled you enjoyed our customer service. We'll keep the great service coming! ?✨ #CustomerSatisfaction #PimaAutomotive
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⭐️ Thank you for the high praise! ? We've got the skills & ❤️ to keep our customers happy. Your support means the world to us! #SkilledMechanics #CustomerLove
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Thanks for the 5-star love! ? We’re thrilled to hear that you enjoyed our service. Keeping those wheels spinning smoothly is what we do best! ?? #CustomerSatisfaction #AutoCare
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Thanks for the shining review, Elise! ? We're glad to hear our speedy service and friendly mechanics left a lasting impression. ?? #CustomerSatisfaction #PimaAuto
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Thanks for the 5-star review! We're glad Mr. VINNI provided great service and explanations. We'll pass on the kind words to him. ? #HappyCustomers #PimaAutomotive
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Thank you for the kind words! ? We aim to provide top-notch service with a smile. Your support means a lot! #CustomerAppreciation #FiveStarReviews ?
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? Thank you for the 5-star review, Owen! We're thrilled to hear that Vinny provided efficient service with a friendly smile. We're here to keep your work vehicles running smoothly. #PimaAutomotive #HappyCustomers ?
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Thanks for the 5-star review, Bushling! ? We're glad we could help with the tire issue and that you found our staff friendly and our facilities clean. We appreciate your support! #HappyCustomers #AutoCare
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We're glad you found us, and thank you for trusting us with your car! Our team is thrilled to read your feedback, and we'll be sure to let Bob, Vinny, and Geoffrey know they earned some extra brownie points ?? #CustomerAppreciation #BestAutoShop
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Hey Vinny! ? We're thrilled that we could help with your new vehicle. Your support means a lot to us! Looking forward to providing top-notch service for all your automotive needs. #HappyCustomers #AutoCare
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Hey there, Marlene! ? Thanks for the ⭐️⭐️⭐️⭐️⭐️! We're thrilled to keep your wheels rolling smoothly. Geoff is pretty awesome, right? We're always here to help! #AutoCare #CustomerService
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????? Thank you for the 5-star review! We're glad you appreciate our thorough service! ?✨ #PimaAutomotive #AutoMaintenance #Tucson ?
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