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Phoenix Motors

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(715 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

For all of your automotive needs, we hope you choose Phoenix Motors Automotive Repair in Madison, Alabama to keep you on the road. For all of your automotive needs, we hope you choose Phoenix Motors Automotive Repair in Madison, Alabama to keep you on the road.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(256) 864-2845
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
7721 Highway 72 West Madison, AL 35758
Get Directions
Phoenix Motors' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(715 Reviews)
Write a Review
Recent Reviews
JS
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JUSTIN S.
Madison, AL
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Good work done quick
Phoenix did a great job, they communicated well, got the work done quickly, and even gave me some tips on ways to prolong my trucks life!
SW
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SETH W.
Madison, AL
Volkswagen GTI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
It gets done right
When you need it done right, take it here. I can count on two fingers the guys in Huntsville I'd take my car to, and these guys are one of em
JF
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John F.
Bremen, AL
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Trusted, periodic maintenance
I was able to drop off my car prior to a short trip out of state. It needed an oil change and tire rotation. I also had an engine light that was on. The maintenance and Repair was quickly diagnosed and accomplished. An easy pick up after my trip.

Brooklin also called to make sure I knew that vehicle is ready in addition to the text message I received.
BW
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Barbara W.
Madison, AL
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Oil change fixed AC
Propt and detailed in what was needed.
SS
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STACY S.
Madison, AL
Dodge Challenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Best Car Repair Shop I've ever been to
There was something really wrong with my car, and I was stuck and didn't know who to call. Phoenix Motors is right by my house, and their reviews were great.
I called and the nicest lady got me in and my car was fixed in 2 days, where other places I've been to took over a week!
Well I drove my car the next day and it was smoking! I just knew I blew up the motor.
I panicked and call Allen.
He said its going to be ok don't worry.
This man called a wrecker service to get my car and he took time out of his busy day to come get me and took me home.
A few hours later my car was in my driveway!! Come to find out it was a faulty fan. This is what you call top notch service!! Hands down! I'll be taking all my vehicles there from now on and ill make sure to recommend this place to everyone I know.
Thank you Phoenix Motors and Allen!
And a special thank you to the two ladies in the front office.
NW
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NANCY W.
Huntsville, AL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
They treat you right. Honest folks
It’s so reassuring to know there are still honest folks who treat you right. Couldn’t be happier!
TS
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THEODORE S.
Madison, AL
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Car jerking- fixed by the best!
my car had been jerking driving down the road. Also a lot of road noise. Alan and his team were exceptional. They quickly diagnosed the problem and replaced a coil in the engine and the rotors and brakes very quickly and runs perfect.
AM
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AMBER M.
Toney, AL
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Absolutely best experience possible
Took my 2019 Chevy Trax in for a diagnostic since it has eaten 4 tires over 2 1/2 months on the front and Pheonix took the best care of me and my vehicle of any shop I have been to. They will forever have my business going forward with this vehicle and any I own in the future.
SW
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SETH W.
Madison, AL
Volkswagen GTI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Excellent
Just needed an issue isolated. Problem was found and diagnosed expertly
KJ
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KIRK J.
Madison, AL
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Excellent Service
Highly recommend. They have been helping with a 2012 BMW. I appreciate all of the hard work and dedication in troubleshooting the vehicle. It wasn't easy to find the issue but they stuck at it. Definitely reminds me of the mechanic shops I grew up with in North Alabama!
IB
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IRA AUSTIN B.
Madison, AL
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
First visit could not have been better
The tech I dealt with Sean was very informative and the staff was personable I will be back for future mechanical work.
JR
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Jim R.
Madison, AL
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Always excellent
Once again Phoenix has taken care of my car so that I don’t have to worry about it being fixed right! Excellent service!
BT
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BELINDA T.
Huntsville, AL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service!
I took my 2018 Jeep Wrangler to have my oil changed and tires rotated. and I got top notch service, again. I have been going to Mr. Allen and Phoenix Motors for around 2 years now and I appreciate the care they show you there. The Front Office young lady, Melissa, even waited later the day I dropped it off, it was past closing time. This is a family owned and operated business and they make you feel like family too.
TC
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TIM C.
Owens Cross Roads, AL
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Excellent service!
I took my wife's 2014 Town and Country to Phoenix because the battery wouldn't hold a charge and they were the closest shop from the Auto Zone I was at getting the battery checked at. Turns out the battery was not at fault but the alternator had stopped charging due to oil dripping on it from a leaking rocker cover gasket. When they pulled the valve cover to replace the gasket, they could that one of the rockers had a stuck roller bearing which ground down one of the intake camshaft lobes. Unfortunately, their main supplier were out of the camshaft because they were sitting at the border waiting on customs. So, they searched several local salvage yards to find a used camshaft and, after several dead ends, finally located a suitable one. As I preferred to do what they referred to as a "patch" job, where only the defective rocker is replaced, they reassembled it with the used camshaft, replacing only the one rocker and it's associated lifter. However, upon start-up, they detected a noise, so they took it back apart and replaced the remaining rockers and lifters. The great thing is that they didn't charge for the labor to disassemble and reassemble the engine the second time, and knocked off some of the cost of the parts. My only regret is that I didn't take my 2014 RAM pickup there when it had trouble, as I am on my third engine, replaced by the shop I took it to (who shall remain nameless, but are a national chain), as they wouldn't even try to fix the problem. From now on, ALL of my business will be going to Phoenix. As a plus, the owner is a wealth of information and good advice.
OA
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Ovi A.
Athens, AL
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tenacity and Determination
Some auto problems deserve an unusual approach.

Allen and his team took the time to assess my Audi Q7's noise, and they were upfront and honest enough to confirm that it could be one of three root causes. The diagnosis aligned with the many online comments related to this common Audi Q7 issue. We agreed to tackle each of the three possibilities methodically from the least difficult (and less costly) to the most difficult (and most costly). Despite the challenging and lengthy process, they stuck with it, and they finally arrived at the successful repair. You have to respect a team that is upfront about the complexities and limitations and who is willing to work through customer-sensitive options and alternatives.

Not every job is easy or straightforward, and the day you have a difficult repair, you'll wish you had someone like Allen and the Phoenix team working shoulder-to-shoulder with you. I'm impressed with their collective tenacity and determination to ensure that the job was finished successfully.

I want to recognize Spencer, the primary technician who accepted the challenge. He's a brilliant tech with superb intangible qualities that were able to finally slay the engine's woodpecker. Thank you very much, Spencer. You're a hero!
Displaying Review 1 - 15 of 715 in total
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