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Paramount Hyundai of Hickory

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,878 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
81
Total ReScores
4.6
ReScore Average
82
Net Promoter Score ®

Business Details

About

Paramount Hyundai Of Hickory is located in Hickory, NC, and is convenient to Asheville and Charlotte. Whether your vehicle needs new tires, an oil change, or major engine repairs, our expert technicians are here to help! Call us today to schedule an appointment. Paramount Hyundai Of Hickory is located in Hickory, NC, and is convenient to Asheville and Charlotte. Whether your vehicle needs new tires, an oil change, or major engine repairs, our expert technicians are here to help! Call us today to schedule an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(828) 449-1420

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1234 South Center St. Hickory, NC 28602
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,878 Reviews)

Verified Customer
Morganton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance, all filters replaced, front brakes replaced, resurfacing rotaries..
Staff professionals listened to my needs to shape up my car. Communication is good. Professionals did good their jobs.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 04/02/2022 06:00 AM

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Employees worked with

SJ
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Sherry J.
Connelly Springs, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great and friendly service
Will be back ,had a great experience with this dealership.
Everyone was very knowledgeable
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/28/2022 05:55 AM

Thank you so much for taking the time to fill out the survey and for giving your advisor Daren a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Employees worked with

LA
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Luis A.
Conover, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Routine maintenance and recall repair
Completely painless experience. Very friendly and efficient personnel. Will return.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/16/2022 10:19 AM

Luis,
Thank you so much for taking the time to fill out the survey and for giving your advisor Darren a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

KE
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Kimberly E.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Problem fixed!
Experienced an extremely loud noise upon turning on the heater fan. Called and scheduled an appointment. Service techs were able to quickly assess problem and corrected it on the same visit. Extremely important as I work out of town and need my vehicle.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/16/2022 06:14 AM

Kimberly,
Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

EL
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Edward L.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
♥️ My Elantra!!
Thanks for always taking care of me and keeping me safe on the road. ?
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/11/2022 12:35 PM

Edward,

Thank you so much for taking the time to fill out the survey and for giving your advisor Dawson a great review. We love hearing that you had a great service experience here at Paramount, and always strive to give our customers the best. We appreciate your business and look forward to your next visit! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 

Employees worked with

TM
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Trudie M.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall Repair
Friendly workers, fast service.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/11/2022 06:15 AM

Trudie,

Thank you so much for taking the time to fill out the survey and for giving your advisor Darren such a great rating. We always strive to give our valued customers the best service experience possible. We greatly appreciate your business and look forward to seeing you again! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

EB
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Erika B.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellence service
Friendly workers, fast service
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/11/2022 06:33 AM

Erika,

Thank you so much for taking the time to fill out the survey and for giving your advisor Daren such a great review. We always strive to make sure our customers have the best service experience imaginable here at Paramount, and we're very happy to hear yours was a great one. We appreciate you business greatly and look forward to seeing you next time! 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

KG
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Kenneth G.
Hickory, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
verified customerVerified Customer
10
Category: Service
state inspection
inspection done very quick

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/08/2022
Service Type: Maintenance
5
Category: Service
inspection
state inspection is questionable....your survey is to repetetive
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/08/2022 03:04 PM

Kenneth,
I am sorry to hear that your experinece in the Paramount Hyundai Service department was not a 5 star experience. I would like to discuss your concerns with you in more detail. It is our goal to treat customers as we ourselves would like to be treated. Please call or email me at you earliest convenience.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 dmorgan@paramountauto.com

LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/28/2022 05:58 AM

Kenneth,
It was so nice to speak with you the other day! We so appreciate you taking time to rescore Daren and the team at Paramount, we always strive to give our customers the best. We appreciate your business and look forward to your next visit!

Lorie Morgan
Customer Relations Manager
Paramount Auto Group 828-838-1256 dmorgan@paramountauto.com
Employees worked with

TD
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Terry D.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Fast friendly and efficient
The staff here is fast, friendly and efficient. I feel like they do a great job keeping my car in good shape.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/02/2022 11:12 AM

Terry,
Thank you very much for your comments and suggestions on your review concerning your service visit with Sean and the Paramount Hyundai Service Department. We strive to treat everyone the way we would like to be treated. We are on schedule to get a total remodel complete with NEW seating!! Keep an eye out in the coming months for these much needed improvements!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

SJ
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Stephen J.
Shelby, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
work was performed as needed
work was performed as needed
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/02/2022 11:08 AM

Stephen,
Thank you for taking time to respond to the survey for Daren and Paramount Hyundai Service Department. We appreciate you and always look forward to seeing you when you come fo rservice. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

Verified Customer
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
High quality is consistent
The service staff is excellent in helping to define and isolate my automotive concern. For general periodic maintenance the waiting room is clean and comfortable. Free beverages and snacks are a welcome addition. The cashier is prompt and extremely courteous.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/01/2022 02:14 PM

Thank you for taking time to give such a great review of your experience at Paramount Hyundai Service Department. We look forward to seeing you on your next visit.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

KS
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Kenyada S.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Broken valve
Very good customer service and fixed my car in a timely manner
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/25/2022 12:52 PM

Kenyada,
Thank you for taking time to complete your review of your service experience with Daren and Paramount Hyundai on the Sure Critic web site. We appreciate you and welcome you into the Paramount family and friends circle! We look forward to seeing you when you are due for regular service.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

CC
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Catherine C.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always excellent service
I have been taking my Hyundai cars to Paramount Hyundai for years. I have always been very pleased with the service
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/25/2022 09:13 AM

Catherine,
Thank you very much for taking time to give Daren and Paramount Hyundai such a great review of your service experience. You made our day so much better with your praise! We genuinely enjoy seeing you.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

CH
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Carl H.
Catawba, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
First service
Service went well, service staff at Paramount have always been helpful.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/18/2022 06:01 AM

Carl,
Thank you for taking time to complete your review on the Sure Critic web site for Sean and Paramount Service! We appreciate you and your doing business with us. It is our goal to treat you the way we would like to be treated. We genuinely look forward to seeing you each and every time you come in.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

Verified Customer
Maiden, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Terrible
The sales team was spot on. Which most sales teams are. It's the service you get afterwards that always sucks. They had to order a. Piece of molding that fell off my brand new car which took months to arrive. I understand we are in a pandemic but someone dropped the ball, didn't call when it came in. We called to check and they were like yeah it's been here. I was told I would have a loaner vehicle but didn't when I got there. The service guy didn't put down anything in floor board so they didn't get dirt etc in my car while they worked on it. They were to check rattle in speakers. They had volume turned wide open when I got my car back. They moved my stuff around in my car. I understand to get to speakers but put it back!!! Only reason we will go back is I purchased extra oil changes and service for 100000
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/09/2022 06:13 AM

I am sorry your service experience at Paramount Hyundai was less than a 5 STAR experience. The concerns you mentioned in your comments are definitely not the normal and I would like to discuss them with you at your earliest convenience. Your voice has been heard and we take your concerns very seriously.
Please call or email at 828-449-1420 or dmorgan@paramountauto.com
Lorie Morgan
Customer Relations Manager
Paramount Auto Group 

Employees worked with
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