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Palma's Auto Repair And Muffler

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(733 Reviews)
88
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Here at Palma's Auto Repair And Muffler we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Bolingbrook offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Palma's Auto Repair And Muffler we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Bolingbrook offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Repair Shop, Auto Maintenance, Auto Repair
Contact
(630) 679-1055

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:00 AM - 3:30 PM
Sun
closed
* Central Time (Us & Canada)
493 N Bolingbrook Dr Bolingbrook, IL 60440
Palma's Auto Repair And Muffler's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(733 Reviews)

JH
Jim H.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Nice.
Very good service.
Heriberto P. from Palma's Auto Repair And Muffler responded on 02/18/2025 09:42 AM

We're glad to hear you enjoyed the service! Good service is like a well-tuned engine—it keeps everything running smoothly. If you ever need assistance again, we'll be right here, ready to rev up your car care experience.


DA
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Dan A.
Naperville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2025
0
Didn’t do what I paid for, did what I asked him not to do
dishonest auto repair business. I reviewed what service I wanted with Eddie twice. I was very specific. I wanted him to extend exhaust hangers on a muffler and slightly bend a muffler pipe by maybe 5 degrees. he said he wanted to mount the new muffler to the car to get the right fitment. I specifically told him I wanted to be able to switch my mufflers out so DO NOT weld the muffler in place. I come back 1.5hrs later and he hasn’t extended the exhaust hanger, hasnt bent the muffler pipe and has welded the muffler in place. They didn’t do the two modifications I wanted, and they did the one think I specifically told them no to do. They also disconnected the chassis brace that connects the frame to the subframe because they way they welded it now rattles on the brace (this is a safety issue). previously I was able to adjust this so it did t rattle, but because they welded it, it’s no longer adjustable. Now I’m worse off than when I started before dealing with Eddie. I spoke with Eddie explaining how he did none of what I wanted and specifically did what I didn’t want him to do. I asked for my money back and Eddie wasnt having none of that. This was 100% a rip off where Eddie cut corners, and did what he thought was easiest and fastest rather than what I told him and paid him to do. This is not an honest auto repair business and I would not trust them to work on my car at all.

SA
Sendra A.
Melrose Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Highly recommend!
Friendly staff, quality and efficient service !
Heriberto P. from Palma's Auto Repair And Muffler responded on 02/11/2025 09:36 AM

We're glad to hear that you had a great experience with our friendly staff and efficient service! It’s always nice to know that our team’s hard work is appreciated. We aim to keep our services top-notch, and it seems we've hit the mark with you. Let us know if your car ever needs a spa day again!


MF
Micheal F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Excellent!
Eddie is honest and does great work! Very hard to find reputable mechanics in today’s world, but Eddie is certainly one of them! I have three cars and he works on all of them! Highly recommend him!
Heriberto P. from Palma's Auto Repair And Muffler responded on 01/12/2025 09:36 AM

We appreciate your kind words! It's great to hear that you've found a trustworthy mechanic in Eddie—after all, they seem to be rarer than a unicorn these days. Juggling three cars must keep you busy, and we're glad Eddie can handle them all with care. Your recommendation means the world to us, and we look forward to keeping your fleet running smoothly!


JZ
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Joe Z.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Great service
This is my time going to this place and always great service from them
Heriberto P. from Palma's Auto Repair And Muffler responded on 01/09/2025 09:38 AM

It's great to hear that your first experience was a positive one! We're always here to provide the kind of service that keeps customers coming back. If you need anything else or have questions in the future, just give us a shout. We appreciate your business and your confidence in us!


Verified Customer
Woodridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
9
A satisfied customer
Clean, organized and professional shop. Fair pricing and realistic turnaround time. Owner operator is friendly and knowledgeable. I intend to return again and again.
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/31/2024 09:34 AM

We appreciate your feedback and are glad to hear that you found our shop clean and organized. It’s great to know our fair pricing and realistic turnaround times hit the mark for you! We aim to combine professionalism with a friendly atmosphere, because let’s face it, working on cars should be less like a dentist visit and more like a chat with a pal. We look forward to seeing you again – rain check on that car chat!


JA
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John A.
Woodridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Great job
Did hard repair fast with short notice, well done!
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/24/2024 09:35 AM

We appreciate you taking the time to share your experience with us! It sounds like we managed to pull off an automotive miracle in record time. Our team loves a good challenge, especially when it involves making sure your vehicle is in top shape. If you find yourself with another unexpected repair need, you know where to find us!


OR
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Oliver R.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Always a good Job
I recommend this place 100% they always do great jobs on my vehicles, and they diagnosed your vehicle and tell you the correct thing to get done, they fix my catalytic converter today and I'm pleased with the job.
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/22/2024 09:38 AM

We appreciate your high recommendation! It's fantastic to hear that our team diagnosed the issue with your catalytic converter and got it sorted out. We always aim to keep our customers—and their vehicles—happy and running smoothly. It's almost like a match made in automotive heaven. Thanks for trusting us with your rides!


MA
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Mattew A.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
F150
Always great service and honest prices!
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/14/2024 09:37 AM

We appreciate you taking the time to share your thoughts! It’s always a delight to hear that our service hit the mark and our prices didn't hit your wallet too hard. We're committed to keeping both your vehicle and your budget in good shape. If there's anything else we can help with, just let us know!


MA
Michelle A.
Romeoville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2024
verified customerVerified Customer
10
Great customer service
Called these guys as my car wouldn’t start. Gave me a great recommendation for a towing company and got me back on the road in just a few hours.
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/11/2024 09:36 AM

We're glad to hear that we could be the friendly pit stop on your journey! Getting you back on the road quickly is what we aim for, and it's great that the towing company we recommended hit the mark. If your car ever tries to play hard to get again, you know where to find us! Safe travels ahead!


MB
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Mark B.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
Blower motor
The work was done quickly and done correctly
Heriberto P. from Palma's Auto Repair And Muffler responded on 12/02/2024 09:33 AM

We appreciate your feedback! There’s nothing quite like getting things fixed in the blink of an eye and having them done right the first time—like a well-oiled machine, pun intended. Our team is committed to making sure your vehicle runs smoothly and efficiently, so it’s great to hear we hit the mark. Looking forward to helping you out again in the future!


CC
Charles C.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
Breaks , rotors
Always does a great job with repairs! I’ve been a client for over 15 years and Palmas haven’t failed me yet!
Heriberto P. from Palma's Auto Repair And Muffler responded on 11/26/2024 09:34 AM

It sounds like Palma's Auto Repair and Muffler has definitely earned the gold star in reliability over the past 15 years! We're happy to know that our team has been able to keep your vehicle running like a well-oiled machine. Here’s hoping we keep the streak alive for many more years to come. Your loyalty means a lot to us; it's comforting to know we can be your go-to pit stop on the road of life!


LB
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Luciano B.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Great service
Always has excellent customer service. Palmas is always our go to mechanic
Heriberto P. from Palma's Auto Repair And Muffler responded on 11/24/2024 09:36 AM

It's fantastic to hear that you've had such positive experiences with us! We like to think of ourselves as the friendly neighborhood mechanics – minus the capes, of course. Your trust in Palma's Auto Repair means a lot, and we’re dedicated to keeping your vehicles running smoothly. Here's to more excellent service ahead!


AG
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Antwan G.
Wheaton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Great
Great people to work with excellent work.
Heriberto P. from Palma's Auto Repair And Muffler responded on 11/22/2024 09:37 AM

We appreciate your feedback! It's wonderful to hear that you enjoyed our services and found our team to be a delight to work with. We strive to keep the wheels turning smoothly for our customers, and we're glad we hit the mark with you. If there's ever anything more we can do, just let us know!


DN
Darrao N.
Bolingbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Outstanding
Dad has been going to them for years and they never let him down….Honest about the labor and issues you may face and fast when it comes to getting your work done
Heriberto P. from Palma's Auto Repair And Muffler responded on 11/19/2024 09:36 AM

We appreciate you sharing your experience with us! It sounds like your dad has had quite the reliable pit crew throughout the years. Honesty and efficiency are our bread and butter, and hearing that we’ve met those expectations for your family truly makes our day. Here’s to keeping those wheels turning smoothly for many more years to come!

Service Coupons and Posts
Thanks for trusting Palma’s with your truck troubles! 🚚 Our great team is always ready to diagnose and sparkle up your ride! ✨ We love “wheeling” you through great service at a fair price! See you next time! #AutoCare #PalmasAutoRepair
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Thanks for the kind words! We believe in treating everyone like family (minus the awkward holiday dinners)! 😄 We appreciate your support and are glad to keep you rolling smoothly. 🚗💨 #LocalLove #PalmasAutoRepair
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Thank you for the stellar review! 🚗✨ We’re thrilled to know our team hit the mark for you twice! Honest service and reasonable charges are our jam! Looking forward to keeping your ride in top shape. #CustomerSatisfaction #PalmasAutoRepair
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🚗 We pride ourselves on being the most trustworthy pit stop around! When your car needs TLC, you can count on us to keep it running smoothly. Thank you for recognizing our commitment! 🙌 #TrustPalmas #AutoCareExcellence
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We’re revved up to hear you found our service great and professional! ?? We put the pedal to the metal to keep your ride running smooth. Thank you for the kind words! ? #PalmasAutoRepair #ServiceWithASmile
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We’re thrilled to hear that we're revving up your trust and time management! ?⏰ No hanging around here, just honest and prompt service! Thanks for keeping your wheels in our hands. We're always here to help! ? #PalmasAuto #TrustworthyService
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Thank you for the kind words! We strive to be faster than a speeding ticket ?? while keeping it courteous! Your satisfaction is our fuel. ?? #PalmasAutoRepair #FastService
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Thanks for the awesome shout-out! ? A great tune-up can really rev up your ride—consider us your automotive pit crew! ?? We appreciate your support and can’t wait to keep your vehicle running smoothly! #PalmasAutoRepair #TuneUpTime
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We're thrilled to hear you found our work fantastic! ?✨ Helping you out is what we do best—like superheroes, but with wrenches instead of capes! ? Thank you for your kind words! #PalmasAutoRepair #CustomerAppreciation
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Thanks for the kind words! We're thrilled to hear you found us honest and speedy! ?? Need repairs? We're just a pit stop away. Appreciate your support! ? #AutoCare #PalmasAutoRepair
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Thanks for trusting us to keep it real! ? At Palma's, we only recommend what your vehicle truly needs—not a dollar more. Your confidence in us means the world! ?? #HonestyInService #PalmasAutoRepair
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Thanks for the honest review! ?? We believe in providing quality service that’s worth every penny. After all, your ride deserves the best—no shortcuts here! ? See you next time! #PalmasAutoRepair #HonestService
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?? We like to think of ourselves as the "Fast & Furious" of auto repair! Thank you for your kind words about our quick and efficient service. We're always here to keep you and your ride in tip-top shape! #AutoCare #PalmasAutoRepair
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Thanks for the love! ?? We're proud to offer Made in the USA Cooper tires—because who doesn't love tires with a side of patriotism? ?? Swing by anytime for more tire talk! #PalmasAutoRepair #USA ??
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Thanks for the awesome review! ?? We're thrilled to hear you enjoyed our speedy service. We promise to keep your wheels turning faster than a race car at the finish line! ? #PalmasAutoRepair #FastAndFriendly
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Thanks for the kind words! We're thrilled to hear our team's friendliness shined through—after all, who wants to deal with grumpy mechanics? ?? We're always here to keep you smiling and your ride running smoothly! #PalmasAutoRepair #TeamFriendly
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We're thrilled to hear you enjoyed our speedy service and courteous team! ?? We like to think of ourselves as the pit crew for your car! Thanks for choosing Palma's Auto Repair And Muffler! #FastAndFriendly #AutoCareExcellence
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?✨ Thanks for the awesome review! We're thrilled you found our work excellent, and our team friendly and fair. We strive to keep your wheels turning on time—it’s our superpower! ?‍♂️? Keep cruising with confidence! #PalmasAutoRepair #CustomerAppreciation
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?? Huge thanks for the awesome review! Our welder is blushing—don't worry, we'll make sure they hear the praise! We're thrilled you loved the work. Drive safe and spread the word! ?? #AutoRepair #FiveStarService
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We're thrilled to hear you felt at home with us! ?✨ Thanks for trusting Palma's Auto Repair with your ride. Remember, we don't just fix cars; we make friends along the way! #AutoCare #FiveStarService
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Thank you for the awesome review! We love making your ride feel like new—who knew fixing suspension and A/C could be our secret superpower? ?✨ Drive safe and stay cool! #PalmasAutoRepair #SuperService
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A simple “Thanks” can speak volumes! ? We appreciate your kind words and are thrilled to have you as part of the Palma's Auto Repair family! When your car needs TLC, we're here to make it purr like a kitten. ?? #AutoCare #FiveStarService
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We're revved up to hear you think we're an awesome shop! ?? Our team loves keeping your rides in top shape. Thanks for the love—let’s keep the good times rolling! ? #PalmasAutoRepair #AutoLove
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? We're thrilled to hear about your experience! Our goal is to get you back on the road without missing a beat. ?? If only changing a tire was as fast as our service! Thanks for the shoutout! #PalmasAutoRepair #CustomerAppreciation
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?? Thank you for trusting us with your brake caliper issue! We love fixing problems that make your car go from "meh" to "wow!" Your wheels are in good hands at Palma's! ?️ #PalmasAutoRepair #BrakeMagic
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Thank you for the stars, Wesley! Happy to have silenced that noisy situation for you quickly. We'll always keep your wheels running smoothly! ?✨ #Grateful #FiveStarFriday
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Thanks for the awesome review, Alena! We're thrilled to know you enjoyed our friendly service and great surroundings. ?✨ Hope to see you again soon! #CustomerAppreciation #PalmasAutoRepair
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Thank you for the 5-star review, Samuel! We're thrilled to have met your expectations.⭐️ Quick service is our middle name! Thanks for choosing Palma's Auto Repair And Muffler. #QuickService #PalmasAutoRepair ?
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Thanks for the 5-star review! We're thrilled you had an excellent experience with us. ? Your feedback means the world to us. We look forward to serving you again soon! #CustomerAppreciation #PalmasAutoRepair
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