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Palm Springs Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,048 Reviews)
81
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
128
Total ReScores™
4.5
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

Palm Springs Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Palm Springs Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(760) 202-8888
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3919 East Palm Canyon Palm Springs, CA 92264
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,048 Reviews)
Write a Review
Recent Reviews
VC
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VINCENT C.
Twentynine Palms, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2024
10
Category: Service
Excellent Service
On 11 November, 2024 at 9:05, the service center assistant was very helpful, expedient, and informative.
SR
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Sheryl R.
Beaumont, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2024
0
Category: Service
Internet service schedule offline for days
Impossible to make online service scheduling
SA
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Sterling A.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
10
Category: Service
Service department has Esprit De Corps
I give Palm Springs Hyundai service department a 5 star rating. I have had two lease vehicles purchased and serviced by Palm Springs Hyundai. I love their service department and how they never disappoint. Its so easy to schedule an appt. online. I always wait and receive the free car wash after the car is serviced. The show room & lounge is always welcoming. And especially their coffee machine LOL. My prior military service is showing USMC. The title of this review means....a feeling of loyalty and pride that is shared by the members of a group who consider themselves to be different from other people in some special way. I recommend this service department. Semper Fi from sterlingA.
EC
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Eric C.
Valley Village, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2022
10
Category: Service
Car breaks down during Vacation.
My wife and I were 130 miles away from home and our car battery died multiple times on a Saturday. Only a Hyundai dealership could solve my battery problem. I thought the worst because it was a weekend.

However, Josh from Hyundai Palms Springs answered my phone call and basically said I got you swing through. We arrived and got us in and out within 30 mins of arrival. I never had such a positive and welcoming attitude from any place. He basically treated me like family even though I never met him. He told me that I was a part of the Hyundai Family. What a dope guy!
LJ
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Lillian J.
Palm Springs, CA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
0
Category: Service
VERY GOOD
I HAD GREAT CUSTOMER SERVICE WITH JOSH.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2022
Service Type: Repair
0
Category: Service
NOT GOOD
NOT GOOD
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 04/07/2022 02:21 PM

Hi Lillian, thank you for your feedback! I'd like to deeply apologize for your experience and I will be reaching out with a phone call to follow up and make sure we can improve our team & way of service for you. Thank you again and looking forward to speaking with you!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
KS
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Kathleen S.
Yucca Valley, CA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Maintenance
Great employee reception. Time waited was normal and waiting area clean and inviting. Car wash was exceptional.
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 04/04/2022 11:27 AM

Hi Kathleen, thank you for your feedback! We appreciate and value you greatly, we can't wait to show you our newly rennovated dealership here soon! Thank you again and have a great day! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
JN
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Jacqueline N.
Cathedral City, CA
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great service/Facility
The service was done in a timely manner. The staff was very attentive and customer service was excellent
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/31/2022 03:25 PM

Thank you for your feedback Jacqueline! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
MS
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Michael S.
Indio, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Palm Springs Hyundai Service
Great service department. The personnel takes special care and car is done in a timely manner
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/30/2022 08:51 AM

Thank you for your feedback Michael! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
SY
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Simon Y.
Palm Springs, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Palm Springs CA Hyundai Service
Service Advisor Eric Garcia is amazing
He know his job very well
He will be future GM
Thank you
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/23/2022 11:06 AM

Thank you for your feedback Simon! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
AB
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Andrew B.
Twentynine Palms, CA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional customer service
This dealership goes out of their way to help you understand what is wrong with your vehicle. They are very good in communicating the problem in a way that could be easily understood.
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/21/2022 04:44 PM

Thank you for your feedback Andrew! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
BJ
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Ben J.
Palm Springs, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional
Hyundai Palm Springs gives flawless service. It was quicker than I expected, the place was nice to hang out in and work while my car was being treated, and the staff is friendly and approachable.
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/21/2022 12:23 PM

Good morning Ben, thank you for your feedback! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
BS
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Bruce S.
La Quinta, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2019 sonata
I have only required standard maintenance for my 2019 sonata. Scheduling was quick. Work done was on time ( I waited about an hour since the time I checked in). The car has been 100% reliable. I could not ask for more. My previous cars were luxury cars. The service and dealership was on par with the luxury dealerships and at reasonable prices.
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/17/2022 03:55 PM

Hi Bruce, thank you for your feedback! We especially appreciate you choosing us as your choice for service here in the valley! We appreciate and value you and can't wait to show you our new facilities and parking! We appreciate your buisness have a great weekend! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
ES
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Eric S.
Palm Desert, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience!!
Quickly greeted at service department. Began my service before my appointment time and was returned promptly.
Nice job!!
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/16/2022 11:29 AM

Hi Eric,  thank you for your feedback! We especially appreciate you choosing us as your choice for service here in the valley! We appreciate and value you and can't wait to show you our new facilities and parking! We appreciate your buisness have a great weekend! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
KM
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Kelly M.
La Quinta, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service @ Palm Springs Hyundai
I purchased my Hyundai in late 2020 from a dealership outside my area so when I started to require service I went to LQ Hyundai. They are the absolute worst. Poor follow through, inaccurate diagnosis and just horrible service overall. So with that frustration I decided to make a switch and start taking my Hyundai to Palm Springs Hyundai. After my first visit at PS Hyundai, I really regret that I didn’t go there sooner. The service and sales staff in the building are always courteous, helpful and have true expertise. They really know what they’re doing and I feel confident that they are not going to give me wrong info like LQ Hyundai often did. The advisors and service team at PS Hyundai are wonderful. I’m so happy to have Jenna Porter’s assistance to check me in and communicate with me each time I’ve been there. This will be my location moving forward. While LQ Hyundai was only 10 mins away, I am more than willing to drive 45-50 mins to PS Hyundai and utilize their team & facility.
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/14/2022 11:50 AM

Hi Kelly, thank you for your feedback! We especially appreciate you choosing us as your choice for service here in the valley! We appreciate and value you and can't wait to show you our new facilities and parking! We appreciate your buisness have a great weekend! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
BM
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Bonnie M.
Rancho Mirage, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
8
Category: Service
Always good
Service always good
ALYSSA L S., CXI Manager from Palm Springs Hyundai responded on 03/10/2022 10:31 AM

Thank you Bonnie for your feedback! Again I apologize for your experience and we look forward to improving our team and serevice for you next time! Feel free to reach out to me anytime you have any questions or concerns! Have a great day!  

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
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