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Pacific German, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,632 Reviews)
96

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using these tools and equipment is far more proficient than any standard specialist repair shop. Our state-of-the-art Porsche, Volkswagen, Audi, Bentley, Lamborghini and BMW diagnostic scan tools enable us to perform the same accurate repairs, guided fault finding and module coding that in the past could only be carried out by expensive authorized dealerships. Our Master ASE certified technicians have the training and experience to diagnose your vehicle correctly and get the job done right… the first time! ...more

Categories
Auto Repair, Used Car Dealer, European Auto Repair
Contact
(949) 215-7717

Business Hours

Mon
8:00 AM - 6:30 PM
Tue
8:00 AM - 6:30 PM
Wed
8:00 AM - 6:30 PM
Thu
8:00 AM - 6:30 PM
Fri
8:00 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
23501 Commerce Center Drive Suite B Laguna Hills, CA 92653
Pacific German, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,632 Reviews)

SH
gravatar
SCOTT H.
San Clemente, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/26/2025
verified customerVerified Customer
6
Price was high, partially due to battery installed
I got a quote for $606 for the same service (battery replacement) vs $909 at Pacific German. Other quote was a Bosch battery with 4 yr warranty. PG I believe installed a Porsche branded battery. Not sure the extra $300 was worth it. Seems overly expensive to have car serviced at PG.
Shawn S. from Pacific German, Inc. responded on 11/26/2025 12:44 PM

Hi Scott, aftermarket batteries cannot be programmed to the vehicle. Overtime your Targa had adapted to reduced charging performance from the decaying battery. If an aftermarket battery was used, the car would not know that the battery is new and would still function as if it had the original battery installed. Newer vehicles are very sensitive to charging issues due to the multitude of computers, and it is important to use genuine parts to keep your vehicle operating as designed. And just a reminder that we quoted you for the battery with tax/programming over the phone before you brought the vehicle in for the battery. In the future, please let me know if you have any concerns or questions at the time of service.

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